/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: dukeokes https://cdn.slidesharecdn.com/profile-photo-dukeokes-48x48.jpg?cb=1579718037 30 years of experience as an independent consultant, trainer, speaker & writer on quality management. Author of "Root Cause Analysis: The Core of Problem Solving and Corrective Action," (2009), and "Performance Metrics: The Levers for Process Management," (2013). Specialties: Process management, performance measurement, internal quality audit, root cause analysis