/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: dumindabk https://cdn.slidesharecdn.com/profile-photo-dumindabk-48x48.jpg?cb=1523169639 In a career spanning over 12 years in the Telecommunication Industry, I have managed various Contact Centers, Customer Sales, Service and Retention functions for both Local and Multinational Corporations. I am currently looking after the Customer Service team at Avery Dennison as the Head of Customer Service for Sri Lankan operation. Previously I served as the Head of Contact Experience for Airtel Sri Lanka & managed BPO partner Aegis Lanka Pvt Ltd. Prior to that I managed Etisalat & Suntel call centers. Tertiary qualified with a degree in B.Com Marketing Special from University of Sri Jayawardenapura, CIM UK & Master of Business Administration (MBA) qualification with University of S...