ºÝºÝߣshows by User: e_magill / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: e_magill / Fri, 05 Jan 2018 22:17:38 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: e_magill NPS is Dead, Long Live NPS! /slideshow/nps-is-dead-long-live-nps-85777505/85777505 npsisdeadslideshare-180105221738
Understanding if you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT. Either of these metrics can serve as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT? In this ºÝºÝߣShare, you will learn a comprehensive approach to CX measurement. ]]>
Understanding if you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT. Either of these metrics can serve as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT? In this ºÝºÝߣShare, you will learn a comprehensive approach to CX measurement. ]]> Fri, 05 Jan 2018 22:17:38 GMT /slideshow/nps-is-dead-long-live-nps-85777505/85777505 e_magill@slideshare.net(e_magill) NPS is Dead, Long Live NPS! e_magill Understanding if you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT. Either of these metrics can serve as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT? In this ºÝºÝߣShare, you will learn a comprehensive approach to CX measurement. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/npsisdeadslideshare-180105221738-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Understanding if you are delivering a great CX is key to your success. Most companies measure NPS and/or CSAT. Either of these metrics can serve as a scorecard. But they are limited – they tell you about the CX you delivered, after your customers have formed an opinion. Wouldn’t it be better to identify factors that lead to a good, or bad, CX and measure (and improve) those before you see a drop in NPS or CSAT? In this ºÝºÝߣShare, you will learn a comprehensive approach to CX measurement.
NPS is Dead, Long Live NPS! from Elizabeth Magill
]]> 397 3 https://cdn.slidesharecdn.com/ss_thumbnails/npsisdeadslideshare-180105221738-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-e_magill-48x48.jpg?cb=1561054401 Strategic thinker and doer with a can-do, roll-up-your-sleeves attitude, ready to deliver high volumes of high quality marketing assets. Strong storyteller who creates compelling, differentiated narrative that connects with the audience. Collaborative leader and team builder able to work effectively in a matrixed organization, manage high performing teams, build networks, marshal resources and deliver results.