/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: elgamalmahmoud https://cdn.slidesharecdn.com/profile-photo-elgamalmahmoud-48x48.jpg?cb=1575915409 Proficient at managing & leading teams for running successful process operations & experience of developing procedures and service standards for business excellence. Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations. Gained strong exposure in building cost models and completing bid documentation. Excellent interpersonal, communication and organizational skills with proven abilities in team management and customer relationship management.