ºÝºÝߣshows by User: florencemachiels / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: florencemachiels / Sun, 26 Jan 2020 11:33:03 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: florencemachiels Dissertation - The role of empathy processes on the impact of crisis communication /slideshow/dissertation-the-role-of-empathy-processes-on-the-impact-of-crisis-communication/224581147 machielsflorencemasterproef-200126113303
Every company or every known person may end up in a crisis at any time (Barton, 1993; King, 2007; Shrivastava & Siomkos, 1989). Since chances are very likely to ever face a crisis, it is very important that an organization or person knows exactly how to respond effectively in times of crisis (Coombs, 2012). This study aimed to investigate (1) the role of empathy processes on the impact of crisis outcomes for both companies and individuals and (2) the possible function of gender similarity with the audience. Given that crisis communication has become increasingly important, scientists conducted many research in this domain during the last few decades to investigate how communication strategies work (e.g. Benoit, 1997; Coombs, 2007b). However, post-crisis effects are mainly described based on case studies (Coombs & Holladay, 2008), preventing the findings’ generalization to conclusions on an experimental level. Moreover, the important role of empathy is proven in many studies regarding forgiveness after a transgression in the context of interpersonal relations (Cialdini et al., 1997; Davis, 1994; Davis & Gold, 2011; McCullough et al., 1997; 1998), but not yet in crisis communication. This master’s thesis current research aimed to contribute to the literature by filling these gaps in experimental crisis communication research.]]>
Every company or every known person may end up in a crisis at any time (Barton, 1993; King, 2007; Shrivastava & Siomkos, 1989). Since chances are very likely to ever face a crisis, it is very important that an organization or person knows exactly how to respond effectively in times of crisis (Coombs, 2012). This study aimed to investigate (1) the role of empathy processes on the impact of crisis outcomes for both companies and individuals and (2) the possible function of gender similarity with the audience. Given that crisis communication has become increasingly important, scientists conducted many research in this domain during the last few decades to investigate how communication strategies work (e.g. Benoit, 1997; Coombs, 2007b). However, post-crisis effects are mainly described based on case studies (Coombs & Holladay, 2008), preventing the findings’ generalization to conclusions on an experimental level. Moreover, the important role of empathy is proven in many studies regarding forgiveness after a transgression in the context of interpersonal relations (Cialdini et al., 1997; Davis, 1994; Davis & Gold, 2011; McCullough et al., 1997; 1998), but not yet in crisis communication. This master’s thesis current research aimed to contribute to the literature by filling these gaps in experimental crisis communication research.]]> Sun, 26 Jan 2020 11:33:03 GMT /slideshow/dissertation-the-role-of-empathy-processes-on-the-impact-of-crisis-communication/224581147 florencemachiels@slideshare.net(florencemachiels) Dissertation - The role of empathy processes on the impact of crisis communication florencemachiels Every company or every known person may end up in a crisis at any time (Barton, 1993; King, 2007; Shrivastava & Siomkos, 1989). Since chances are very likely to ever face a crisis, it is very important that an organization or person knows exactly how to respond effectively in times of crisis (Coombs, 2012). This study aimed to investigate (1) the role of empathy processes on the impact of crisis outcomes for both companies and individuals and (2) the possible function of gender similarity with the audience. Given that crisis communication has become increasingly important, scientists conducted many research in this domain during the last few decades to investigate how communication strategies work (e.g. Benoit, 1997; Coombs, 2007b). However, post-crisis effects are mainly described based on case studies (Coombs & Holladay, 2008), preventing the findings’ generalization to conclusions on an experimental level. Moreover, the important role of empathy is proven in many studies regarding forgiveness after a transgression in the context of interpersonal relations (Cialdini et al., 1997; Davis, 1994; Davis & Gold, 2011; McCullough et al., 1997; 1998), but not yet in crisis communication. This master’s thesis current research aimed to contribute to the literature by filling these gaps in experimental crisis communication research. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/machielsflorencemasterproef-200126113303-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Every company or every known person may end up in a crisis at any time (Barton, 1993; King, 2007; Shrivastava &amp; Siomkos, 1989). Since chances are very likely to ever face a crisis, it is very important that an organization or person knows exactly how to respond effectively in times of crisis (Coombs, 2012). This study aimed to investigate (1) the role of empathy processes on the impact of crisis outcomes for both companies and individuals and (2) the possible function of gender similarity with the audience. Given that crisis communication has become increasingly important, scientists conducted many research in this domain during the last few decades to investigate how communication strategies work (e.g. Benoit, 1997; Coombs, 2007b). However, post-crisis effects are mainly described based on case studies (Coombs &amp; Holladay, 2008), preventing the findings’ generalization to conclusions on an experimental level. Moreover, the important role of empathy is proven in many studies regarding forgiveness after a transgression in the context of interpersonal relations (Cialdini et al., 1997; Davis, 1994; Davis &amp; Gold, 2011; McCullough et al., 1997; 1998), but not yet in crisis communication. This master’s thesis current research aimed to contribute to the literature by filling these gaps in experimental crisis communication research.
Dissertation - The role of empathy processes on the impact of crisis communication from Florence Machiels
]]> 24 0 https://cdn.slidesharecdn.com/ss_thumbnails/machielsflorencemasterproef-200126113303-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-florencemachiels-48x48.jpg?cb=1580038383 Business Communication student at KU Leuven, currently in the process of obtaining my Master’s degree. I am eager to pursue a career in internal or external communication. Moreover, I take a high interest in crisis communication.