際際滷shows by User: freshservice / http://www.slideshare.net/images/logo.gif 際際滷shows by User: freshservice / Thu, 10 Jun 2021 09:58:40 GMT 際際滷Share feed for 際際滷shows by User: freshservice SLA Best Practices /slideshow/sla-best-practices/249297474 slabestpractices-210610095840
The contents of an SLA will evolve from the service-level requirements (SLRs) that are created during the initial design of a service. These contents should be unambiguous and written in an easily understood style. It is crucial all of the people involved in setting, agreeing, achieving, managing and using service levels completely understand how the service level is defined, and how its achievement is calculated. Here are the best practices for implementing and operating SLAs. ]]>
The contents of an SLA will evolve from the service-level requirements (SLRs) that are created during the initial design of a service. These contents should be unambiguous and written in an easily understood style. It is crucial all of the people involved in setting, agreeing, achieving, managing and using service levels completely understand how the service level is defined, and how its achievement is calculated. Here are the best practices for implementing and operating SLAs. ]]> Thu, 10 Jun 2021 09:58:40 GMT /slideshow/sla-best-practices/249297474 freshservice@slideshare.net(freshservice) SLA Best Practices freshservice The contents of an SLA will evolve from the service-level requirements (SLRs) that are created during the initial design of a service. These contents should be unambiguous and written in an easily understood style. It is crucial all of the people involved in setting, agreeing, achieving, managing and using service levels completely understand how the service level is defined, and how its achievement is calculated. Here are the best practices for implementing and operating SLAs. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/slabestpractices-210610095840-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The contents of an SLA will evolve from the service-level requirements (SLRs) that are created during the initial design of a service. These contents should be unambiguous and written in an easily understood style. It is crucial all of the people involved in setting, agreeing, achieving, managing and using service levels completely understand how the service level is defined, and how its achievement is calculated. Here are the best practices for implementing and operating SLAs.
SLA Best Practices from Freshservice
]]> 16827 0 https://cdn.slidesharecdn.com/ss_thumbnails/slabestpractices-210610095840-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Automated Patch Management in Freshservice /freshservice/automated-patch-management-in-freshservice-234726329 assetpatchmanagementwebinar-200529143751
Learn the importance of automated patch management, its benefits, and know-how. ]]>
Learn the importance of automated patch management, its benefits, and know-how. ]]> Fri, 29 May 2020 14:37:51 GMT /freshservice/automated-patch-management-in-freshservice-234726329 freshservice@slideshare.net(freshservice) Automated Patch Management in Freshservice freshservice Learn the importance of automated patch management, its benefits, and know-how. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/assetpatchmanagementwebinar-200529143751-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the importance of automated patch management, its benefits, and know-how.
Automated Patch Management in Freshservice from Freshservice
]]> 777 0 https://cdn.slidesharecdn.com/ss_thumbnails/assetpatchmanagementwebinar-200529143751-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Freshservice Q1 2020 feature roundup /slideshow/freshservice-q1-2020-feature-roundup/232578936 copyofq12020featureroundup-slidedeck-200424151127
Get a quick walkthrough of all the features we pushed in the first quarter of 2020.]]>
Get a quick walkthrough of all the features we pushed in the first quarter of 2020.]]> Fri, 24 Apr 2020 15:11:27 GMT /slideshow/freshservice-q1-2020-feature-roundup/232578936 freshservice@slideshare.net(freshservice) Freshservice Q1 2020 feature roundup freshservice Get a quick walkthrough of all the features we pushed in the first quarter of 2020. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/copyofq12020featureroundup-slidedeck-200424151127-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Get a quick walkthrough of all the features we pushed in the first quarter of 2020.
Freshservice Q1 2020 feature roundup from Freshservice
]]> 295 0 https://cdn.slidesharecdn.com/ss_thumbnails/copyofq12020featureroundup-slidedeck-200424151127-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Automated patch management in Freshservice /slideshow/automated-patch-management-in-freshservice/231737798 automatedpatchmanagement-customerpitchdeck-200410054738
Learn how patch management is automated in Freshservice. ]]>
Learn how patch management is automated in Freshservice. ]]> Fri, 10 Apr 2020 05:47:38 GMT /slideshow/automated-patch-management-in-freshservice/231737798 freshservice@slideshare.net(freshservice) Automated patch management in Freshservice freshservice Learn how patch management is automated in Freshservice. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/automatedpatchmanagement-customerpitchdeck-200410054738-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn how patch management is automated in Freshservice.
Automated patch management in Freshservice from Freshservice
]]> 363 0 https://cdn.slidesharecdn.com/ss_thumbnails/automatedpatchmanagement-customerpitchdeck-200410054738-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 6 automation capabilities to modernise your service desk /slideshow/6-automation-capabilities-to-modernise-your-service-desk/231637377 6automationcapabilitieswebinar-200408134218
Learn the itsm automation capabilities that will modernize your service desk]]>
Learn the itsm automation capabilities that will modernize your service desk]]> Wed, 08 Apr 2020 13:42:18 GMT /slideshow/6-automation-capabilities-to-modernise-your-service-desk/231637377 freshservice@slideshare.net(freshservice) 6 automation capabilities to modernise your service desk freshservice Learn the itsm automation capabilities that will modernize your service desk <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/6automationcapabilitieswebinar-200408134218-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the itsm automation capabilities that will modernize your service desk
6 automation capabilities to modernise your service desk from Freshservice
]]> 171 0 https://cdn.slidesharecdn.com/ss_thumbnails/6automationcapabilitieswebinar-200408134218-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 4 step implementation of effective self service /slideshow/4-step-implementation-of-effective-self-service-231637284/231637284 4stepimplementationofeffectiveself-service-200408133913
Learn the simple yet effective framework for efficient self-service implementation]]>
Learn the simple yet effective framework for efficient self-service implementation]]> Wed, 08 Apr 2020 13:39:12 GMT /slideshow/4-step-implementation-of-effective-self-service-231637284/231637284 freshservice@slideshare.net(freshservice) 4 step implementation of effective self service freshservice Learn the simple yet effective framework for efficient self-service implementation <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/4stepimplementationofeffectiveself-service-200408133913-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the simple yet effective framework for efficient self-service implementation
4 step implementation of effective self service from Freshservice
]]> 169 0 https://cdn.slidesharecdn.com/ss_thumbnails/4stepimplementationofeffectiveself-service-200408133913-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Q4 2019 feature roundup - Freshservice /slideshow/q4-2019-feature-roundup-freshservice/227743668 q4featureroundup-slidedeck-200212085824
Check out all the features that were built in Freshservice in the last quarter of 2019. Interesting functionalities like AI, change management etc are made easy with the new features. ]]>
Check out all the features that were built in Freshservice in the last quarter of 2019. Interesting functionalities like AI, change management etc are made easy with the new features. ]]> Wed, 12 Feb 2020 08:58:24 GMT /slideshow/q4-2019-feature-roundup-freshservice/227743668 freshservice@slideshare.net(freshservice) Q4 2019 feature roundup - Freshservice freshservice Check out all the features that were built in Freshservice in the last quarter of 2019. Interesting functionalities like AI, change management etc are made easy with the new features. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/q4featureroundup-slidedeck-200212085824-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Check out all the features that were built in Freshservice in the last quarter of 2019. Interesting functionalities like AI, change management etc are made easy with the new features.
Q4 2019 feature roundup - Freshservice from Freshservice
]]> 94 1 https://cdn.slidesharecdn.com/ss_thumbnails/q4featureroundup-slidedeck-200212085824-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 ITIL Change Management - Plan and deploy changes with confidence /slideshow/itil-change-management-plan-and-deploy-changes-with-confidence/225835921 plananddeploychangeswithconfidence-webinar-200129105601
Learn the best practices of Change Management and ensure safe deployments of change. - Change lifecycle management - ITIL Change types - Sandbox - CAB Meetings]]>
Learn the best practices of Change Management and ensure safe deployments of change. - Change lifecycle management - ITIL Change types - Sandbox - CAB Meetings]]> Wed, 29 Jan 2020 10:56:01 GMT /slideshow/itil-change-management-plan-and-deploy-changes-with-confidence/225835921 freshservice@slideshare.net(freshservice) ITIL Change Management - Plan and deploy changes with confidence freshservice Learn the best practices of Change Management and ensure safe deployments of change. - Change lifecycle management - ITIL Change types - Sandbox - CAB Meetings <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/plananddeploychangeswithconfidence-webinar-200129105601-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn the best practices of Change Management and ensure safe deployments of change. - Change lifecycle management - ITIL Change types - Sandbox - CAB Meetings
ITIL Change Management - Plan and deploy changes with confidence from Freshservice
]]> 620 0 https://cdn.slidesharecdn.com/ss_thumbnails/plananddeploychangeswithconfidence-webinar-200129105601-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 5 things you didn't know you could do with Freshservice Analytics /slideshow/5-things-you-didnt-know-you-could-do-with-freshservice-analytics/202272476 analyticswebinar-191206122934
take a Deep dive into the 5 new things in Freshservice Analytics and learn how to: - Build correlation between service metrics - Identify time spent on tickets - Edit report recipients easily - Identify bottom 10 agents and provide training - Apply global filters for all widgets in a report ]]>
take a Deep dive into the 5 new things in Freshservice Analytics and learn how to: - Build correlation between service metrics - Identify time spent on tickets - Edit report recipients easily - Identify bottom 10 agents and provide training - Apply global filters for all widgets in a report ]]> Fri, 06 Dec 2019 12:29:34 GMT /slideshow/5-things-you-didnt-know-you-could-do-with-freshservice-analytics/202272476 freshservice@slideshare.net(freshservice) 5 things you didn't know you could do with Freshservice Analytics freshservice take a Deep dive into the 5 new things in Freshservice Analytics and learn how to: - Build correlation between service metrics - Identify time spent on tickets - Edit report recipients easily - Identify bottom 10 agents and provide training - Apply global filters for all widgets in a report <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/analyticswebinar-191206122934-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> take a Deep dive into the 5 new things in Freshservice Analytics and learn how to: - Build correlation between service metrics - Identify time spent on tickets - Edit report recipients easily - Identify bottom 10 agents and provide training - Apply global filters for all widgets in a report
5 things you didn't know you could do with Freshservice Analytics from Freshservice
]]> 378 1 https://cdn.slidesharecdn.com/ss_thumbnails/analyticswebinar-191206122934-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Viewing IT Support from a Customer Service Lens /slideshow/viewing-it-support-from-a-customer-service-lens/63173548 freshservicedeck-160617121023
Where Nishant Rao (COO, Freshdesk) speaks about how to look at IT support from a customer service lens. Presentation done at SITS 2016, London. ]]>
Where Nishant Rao (COO, Freshdesk) speaks about how to look at IT support from a customer service lens. Presentation done at SITS 2016, London. ]]> Fri, 17 Jun 2016 12:10:22 GMT /slideshow/viewing-it-support-from-a-customer-service-lens/63173548 freshservice@slideshare.net(freshservice) Viewing IT Support from a Customer Service Lens freshservice Where Nishant Rao (COO, Freshdesk) speaks about how to look at IT support from a customer service lens. Presentation done at SITS 2016, London. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/freshservicedeck-160617121023-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Where Nishant Rao (COO, Freshdesk) speaks about how to look at IT support from a customer service lens. Presentation done at SITS 2016, London.
Viewing IT Support from a Customer Service Lens from Freshservice
]]> 1482 6 https://cdn.slidesharecdn.com/ss_thumbnails/freshservicedeck-160617121023-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How to improve life on the Service Desk? /slideshow/how-to-improve-life-on-the-service-desk/62185164 freshservicelifeservicedeskwebinarsm-160519132018
At the end of 2015, the Service Desk Institute (SDI) and Freshservice jointly conducted research into life working on the IT service desk in 2016. This covered the key pain points for service desks and ITSM tools and vendors, as well as top service desk enhancements and priorities for 2016. Watch this slide deck to know: the survey results, the root causes of service desk concern and friction, and practical ways in which to tackle the most common obstacles and issues. Find out how normal your service desk is and what you can do to improve things. ]]>
At the end of 2015, the Service Desk Institute (SDI) and Freshservice jointly conducted research into life working on the IT service desk in 2016. This covered the key pain points for service desks and ITSM tools and vendors, as well as top service desk enhancements and priorities for 2016. Watch this slide deck to know: the survey results, the root causes of service desk concern and friction, and practical ways in which to tackle the most common obstacles and issues. Find out how normal your service desk is and what you can do to improve things. ]]> Thu, 19 May 2016 13:20:18 GMT /slideshow/how-to-improve-life-on-the-service-desk/62185164 freshservice@slideshare.net(freshservice) How to improve life on the Service Desk? freshservice At the end of 2015, the Service Desk Institute (SDI) and Freshservice jointly conducted research into life working on the IT service desk in 2016. This covered the key pain points for service desks and ITSM tools and vendors, as well as top service desk enhancements and priorities for 2016. Watch this slide deck to know: the survey results, the root causes of service desk concern and friction, and practical ways in which to tackle the most common obstacles and issues. Find out how normal your service desk is and what you can do to improve things. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/freshservicelifeservicedeskwebinarsm-160519132018-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> At the end of 2015, the Service Desk Institute (SDI) and Freshservice jointly conducted research into life working on the IT service desk in 2016. This covered the key pain points for service desks and ITSM tools and vendors, as well as top service desk enhancements and priorities for 2016. Watch this slide deck to know: the survey results, the root causes of service desk concern and friction, and practical ways in which to tackle the most common obstacles and issues. Find out how normal your service desk is and what you can do to improve things.
How to improve life on the Service Desk? from Freshservice
]]> 1321 7 https://cdn.slidesharecdn.com/ss_thumbnails/freshservicelifeservicedeskwebinarsm-160519132018-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 6 Insights from HDI Conference - #HDIconf /slideshow/6-insights-from-hdi-conference-hdiconf/61334373 6insightsfromhdiconf-160425174745
Freshservice participated in the HDI Conference which happened at Orlando, Florido from 12 - 15 April 2016. There were some key insights for us from the conference and we wanted to share them with everyone. ]]>
Freshservice participated in the HDI Conference which happened at Orlando, Florido from 12 - 15 April 2016. There were some key insights for us from the conference and we wanted to share them with everyone. ]]> Mon, 25 Apr 2016 17:47:45 GMT /slideshow/6-insights-from-hdi-conference-hdiconf/61334373 freshservice@slideshare.net(freshservice) 6 Insights from HDI Conference - #HDIconf freshservice Freshservice participated in the HDI Conference which happened at Orlando, Florido from 12 - 15 April 2016. There were some key insights for us from the conference and we wanted to share them with everyone. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/6insightsfromhdiconf-160425174745-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Freshservice participated in the HDI Conference which happened at Orlando, Florido from 12 - 15 April 2016. There were some key insights for us from the conference and we wanted to share them with everyone.
6 Insights from HDI Conference - #HDIconf from Freshservice
]]> 1392 5 https://cdn.slidesharecdn.com/ss_thumbnails/6insightsfromhdiconf-160425174745-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 3 quick tips to improve service catalog Infographic /slideshow/3-quick-tips-to-improve-service-catalog-infographic/58898876 3tipsinfographicfinalhighres-160301084531
The major challenge in a majority of the organizations today with respect to Service Catalog is the adoption of it. This is an infographic on how to improve your service catalog and increase the adoption of the same. ]]>
The major challenge in a majority of the organizations today with respect to Service Catalog is the adoption of it. This is an infographic on how to improve your service catalog and increase the adoption of the same. ]]> Tue, 01 Mar 2016 08:45:31 GMT /slideshow/3-quick-tips-to-improve-service-catalog-infographic/58898876 freshservice@slideshare.net(freshservice) 3 quick tips to improve service catalog Infographic freshservice The major challenge in a majority of the organizations today with respect to Service Catalog is the adoption of it. This is an infographic on how to improve your service catalog and increase the adoption of the same. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3tipsinfographicfinalhighres-160301084531-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The major challenge in a majority of the organizations today with respect to Service Catalog is the adoption of it. This is an infographic on how to improve your service catalog and increase the adoption of the same.
3 quick tips to improve service catalog Infographic from Freshservice
]]> 422 5 https://cdn.slidesharecdn.com/ss_thumbnails/3tipsinfographicfinalhighres-160301084531-thumbnail.jpg?width=120&height=120&fit=bounds infographic Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Enterprise service management is finally a business reality /slideshow/enterprise-service-management-is-finally-a-business-reality/56894050 brighttalkesmv1slidedeck-160111064219
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right. ]]>
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right. ]]> Mon, 11 Jan 2016 06:42:19 GMT /slideshow/enterprise-service-management-is-finally-a-business-reality/56894050 freshservice@slideshare.net(freshservice) Enterprise service management is finally a business reality freshservice ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/brighttalkesmv1slidedeck-160111064219-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right.
Enterprise service management is finally a business reality from Freshservice
]]> 1400 4 https://cdn.slidesharecdn.com/ss_thumbnails/brighttalkesmv1slidedeck-160111064219-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 DevOps - Freshservice /slideshow/dev-ops-freshservice/53546371 devops-freshservice-151005123026-lva1-app6892
A slide deck about how Freshservice helps in DevOps. Freshservice accelerates, simplifies and fastens the transition from design to operation. - Execute change and release management in a single flow - Map View for Amazon Web Services providing a bigger picture - Convert alarms into tickets allowing you to manage all in one place. ]]>
A slide deck about how Freshservice helps in DevOps. Freshservice accelerates, simplifies and fastens the transition from design to operation. - Execute change and release management in a single flow - Map View for Amazon Web Services providing a bigger picture - Convert alarms into tickets allowing you to manage all in one place. ]]> Mon, 05 Oct 2015 12:30:26 GMT /slideshow/dev-ops-freshservice/53546371 freshservice@slideshare.net(freshservice) DevOps - Freshservice freshservice A slide deck about how Freshservice helps in DevOps. Freshservice accelerates, simplifies and fastens the transition from design to operation. - Execute change and release management in a single flow - Map View for Amazon Web Services providing a bigger picture - Convert alarms into tickets allowing you to manage all in one place. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devops-freshservice-151005123026-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A slide deck about how Freshservice helps in DevOps. Freshservice accelerates, simplifies and fastens the transition from design to operation. - Execute change and release management in a single flow - Map View for Amazon Web Services providing a bigger picture - Convert alarms into tickets allowing you to manage all in one place.
DevOps - Freshservice from Freshservice
]]> 1571 8 https://cdn.slidesharecdn.com/ss_thumbnails/devops-freshservice-151005123026-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Increase service desk efficiency with self service /slideshow/increase-service-desk-efficiency-with-self-service/45758782 increaseservicedeskefficiencyusingselfservice-150312103113-conversion-gate01
Did you know that 80% of incidents raised in a service desk is about the same 20% of issues? This leads to a meaningless workload on the service desk with your technicians working on the same incidents over and over again while they would rather be working on problem management to decrease the number of tickets in the first place. See how Freshservice helps IT organizations around the world achieve a significant decrease in the workload on the service desk while increasing customer satisfaction.]]>
Did you know that 80% of incidents raised in a service desk is about the same 20% of issues? This leads to a meaningless workload on the service desk with your technicians working on the same incidents over and over again while they would rather be working on problem management to decrease the number of tickets in the first place. See how Freshservice helps IT organizations around the world achieve a significant decrease in the workload on the service desk while increasing customer satisfaction.]]> Thu, 12 Mar 2015 10:31:13 GMT /slideshow/increase-service-desk-efficiency-with-self-service/45758782 freshservice@slideshare.net(freshservice) Increase service desk efficiency with self service freshservice Did you know that 80% of incidents raised in a service desk is about the same 20% of issues? This leads to a meaningless workload on the service desk with your technicians working on the same incidents over and over again while they would rather be working on problem management to decrease the number of tickets in the first place. See how Freshservice helps IT organizations around the world achieve a significant decrease in the workload on the service desk while increasing customer satisfaction. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/increaseservicedeskefficiencyusingselfservice-150312103113-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Did you know that 80% of incidents raised in a service desk is about the same 20% of issues? This leads to a meaningless workload on the service desk with your technicians working on the same incidents over and over again while they would rather be working on problem management to decrease the number of tickets in the first place. See how Freshservice helps IT organizations around the world achieve a significant decrease in the workload on the service desk while increasing customer satisfaction.
Increase service desk efficiency with self service from Freshservice
]]> 1900 2 https://cdn.slidesharecdn.com/ss_thumbnails/increaseservicedeskefficiencyusingselfservice-150312103113-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users /slideshow/metrics-that-matter-focusing-on-key-metrics-for-an-efficient-service-desk-and-happy-users/42757736 metricsthatmatters-141216075957-conversion-gate01
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users]]>
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users]]> Tue, 16 Dec 2014 07:59:57 GMT /slideshow/metrics-that-matter-focusing-on-key-metrics-for-an-efficient-service-desk-and-happy-users/42757736 freshservice@slideshare.net(freshservice) Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users freshservice Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/metricsthatmatters-141216075957-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users
Metrics that Matter: Focusing on key metrics for an efficient service desk and happy users from Freshservice
]]> 116890 5 https://cdn.slidesharecdn.com/ss_thumbnails/metricsthatmatters-141216075957-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 10 Things Not to Do in IT Service Desk /slideshow/10-things-you-need-to-stop-doing-in-your-service-desk/42462567 10thingsyouneedtostopdoinginyourservicedesk-141208035114-conversion-gate01
When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster. 10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com]]>
When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster. 10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com]]> Mon, 08 Dec 2014 03:51:14 GMT /slideshow/10-things-you-need-to-stop-doing-in-your-service-desk/42462567 freshservice@slideshare.net(freshservice) 10 things you need to STOP doing in your IT service desk freshservice When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster. 10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/10thingsyouneedtostopdoinginyourservicedesk-141208035114-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> When deploying a service desk, we usually focus on the big things like change management and asset management, but quite often we forget a few simple things that can make even the best executed service desk projects a disaster. 10 things you need to stop doing in your IT service desk. Brought to you by http://freshservice.com
10 things you need to STOP doing in your IT service desk from Freshservice
]]> 192273 16 https://cdn.slidesharecdn.com/ss_thumbnails/10thingsyouneedtostopdoinginyourservicedesk-141208035114-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Shadow IT - What is it, why it happens and how to resolve /slideshow/shadow-it/41053132 shadowit-141103083928-conversion-gate01
A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units. Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/ This article was originally published in The ITSM Review. ]]>
A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units. Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/ This article was originally published in The ITSM Review. ]]> Mon, 03 Nov 2014 08:39:28 GMT /slideshow/shadow-it/41053132 freshservice@slideshare.net(freshservice) Shadow IT - What is it, why it happens and how to resolve freshservice A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units. Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/ This article was originally published in The ITSM Review. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/shadowit-141103083928-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units. Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/ This article was originally published in The ITSM Review.
Shadow IT - What is it, why it happens and how to resolve from Freshservice
]]> 119043 6 https://cdn.slidesharecdn.com/ss_thumbnails/shadowit-141103083928-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Gamifying Your Service Desk /slideshow/gamifying-your-service-desk/40046323 gamifyingyourservicedeskfs-141008211750-conversion-gate01
A webinar by Barclay Rae on how to gamify your IT service desk, the various challenges involved and how to overcome these challenges. Download the white paper on Gamfying your IT service desk by Barclay Rae from http://resources.freshservice.com/gamifying-your-service-desk.html]]>
A webinar by Barclay Rae on how to gamify your IT service desk, the various challenges involved and how to overcome these challenges. Download the white paper on Gamfying your IT service desk by Barclay Rae from http://resources.freshservice.com/gamifying-your-service-desk.html]]> Wed, 08 Oct 2014 21:17:50 GMT /slideshow/gamifying-your-service-desk/40046323 freshservice@slideshare.net(freshservice) Gamifying Your Service Desk freshservice A webinar by Barclay Rae on how to gamify your IT service desk, the various challenges involved and how to overcome these challenges. Download the white paper on Gamfying your IT service desk by Barclay Rae from http://resources.freshservice.com/gamifying-your-service-desk.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/gamifyingyourservicedeskfs-141008211750-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A webinar by Barclay Rae on how to gamify your IT service desk, the various challenges involved and how to overcome these challenges. Download the white paper on Gamfying your IT service desk by Barclay Rae from http://resources.freshservice.com/gamifying-your-service-desk.html
Gamifying Your Service Desk from Freshservice
]]> 116763 6 https://cdn.slidesharecdn.com/ss_thumbnails/gamifyingyourservicedeskfs-141008211750-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-freshservice-48x48.jpg?cb=1628180844 Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. It takes the boring out of IT service by including intelligent automations and game mechanics into the service desk. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your own branded community and knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. http://www.freshservice.com/ https://cdn.slidesharecdn.com/ss_thumbnails/slabestpractices-210610095840-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/sla-best-practices/249297474 SLA Best Practices https://cdn.slidesharecdn.com/ss_thumbnails/assetpatchmanagementwebinar-200529143751-thumbnail.jpg?width=320&height=320&fit=bounds freshservice/automated-patch-management-in-freshservice-234726329 Automated Patch Manage... https://cdn.slidesharecdn.com/ss_thumbnails/copyofq12020featureroundup-slidedeck-200424151127-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/freshservice-q1-2020-feature-roundup/232578936 Freshservice Q1 2020 f...