際際滷shows by User: ggiovanetti / http://www.slideshare.net/images/logo.gif 際際滷shows by User: ggiovanetti / 際際滷Share feed for 際際滷shows by User: ggiovanetti https://public.slidesharecdn.com/v2/images/profile-picture.png I have come to the frightening conclusion that I am the decisive element. It is my personal approach that creates the climate. It is my daily mood that makes the weather. I possess tremendous power to make life miserable or joyous. I can be a tool of torture or an instrument of inspiration, I can humiliate or humor, hurt or heal. In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.