/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: gigandrea https://cdn.slidesharecdn.com/profile-photo-gigandrea-48x48.jpg?cb=1525941470 An innovative Service leader with 5 years of experience in all aspects of Service Management in ICT environment, a customer focused methodology approach based on ITIL best practices, Project Manager with a 8 years of experience in field developed technical knowledge. Interested in Customer Support and Professional Service innovation trends, currently researching on the impact of Social Media and IoT in the Customer Support Services. Service is a [too often forgotten] marketing channel. http://about.me/agiannini