狠狠撸shows by User: gigandrea / http://www.slideshare.net/images/logo.gif 狠狠撸shows by User: gigandrea / 狠狠撸Share feed for 狠狠撸shows by User: gigandrea https://cdn.slidesharecdn.com/profile-photo-gigandrea-48x48.jpg?cb=1525941470 An innovative Service leader with 5 years of experience in all aspects of Service Management in ICT environment, a customer focused methodology approach based on ITIL best practices, Project Manager with a 8 years of experience in field developed technical knowledge. Interested in Customer Support and Professional Service innovation trends, currently researching on the impact of Social Media and IoT in the Customer Support Services. Service is a [too often forgotten] marketing channel. http://about.me/agiannini