/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: gspafford https://cdn.slidesharecdn.com/profile-photo-gspafford-48x48.jpg?cb=1505144179 George is a Research Director at Gartner and an experienced practitioner in business and IT operations. He is a prolific author and speaker, and has consulted and conducted training on regulatory compliance, IT Governance, and process improvement in the U.S., Australia, New Zealand and China. Publications include co-authorship of "The Phoenix Project", ���The Visible Ops Handbook", ���Visible Ops Security��� and "Information Security Governance". George holds an MBA from Notre Dame, a BA in Materials and Logistics Management from Michigan State University and an honorary degree from Konan Daigaku in Japan. He is a ITIL Service Manager, TOCICO Jonah and a Certified Information Systems A... http://www.spaffordconsulting.com