/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: hocaferr https://cdn.slidesharecdn.com/profile-photo-hocaferr-48x48.jpg?cb=1562689477 Ten-year of knowledge working in Microsoft Solutions and Technology, Ten-year selling to small/medium to large corporations and public sector, Nineteen-year of experience in the Information Technology area. Solid knowledge of ITIL concepts applied in Microsoft Infrastructure. ITIL V3 Certified. Competencies: teamwork orientation, customer satisfaction and people/team development, drive for results, timely decision making, dealing with ambiguity, passion for technology, people management. http://www.microsoft.com/brasil/setorpublico/