�ݺ�ߣshows by User: hwakelam

�ݺ�ߣshows by User: hwakelam / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: hwakelam / Thu, 01 Sep 2016 10:45:50 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: hwakelam managing design sydney 2016 /slideshow/managing-design-sydney-2016/65584930 85831ed7-25bf-4062-aa3f-0346675a6f64-160901104550
]]>
]]> Thu, 01 Sep 2016 10:45:50 GMT /slideshow/managing-design-sydney-2016/65584930 hwakelam@slideshare.net(hwakelam) managing design sydney 2016 hwakelam <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/85831ed7-25bf-4062-aa3f-0346675a6f64-160901104550-thumbnail.jpg?width=120&height=120&fit=bounds" />

managing design sydney 2016 from Harriet Wakelam

]]> 291 4 https://cdn.slidesharecdn.com/ss_thumbnails/85831ed7-25bf-4062-aa3f-0346675a6f64-160901104550-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Cx australia 2015 /slideshow/cx-australia-2015/48243978 cxaustralia2015-150517110648-lva1-app6892
Story of Customer experience design and transformation in a large organisation]]>
Story of Customer experience design and transformation in a large organisation]]> Sun, 17 May 2015 11:06:47 GMT /slideshow/cx-australia-2015/48243978 hwakelam@slideshare.net(hwakelam) Cx australia 2015 hwakelam Story of Customer experience design and transformation in a large organisation <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxaustralia2015-150517110648-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> Story of Customer experience design and transformation in a large organisation

Cx australia 2015 from Harriet Wakelam

]]> 5501 4 https://cdn.slidesharecdn.com/ss_thumbnails/cxaustralia2015-150517110648-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Design Teams as connectors for organisational change /slideshow/design-teams-as-connectors-for-organisational-change/38544774 harrietwakelamfinalnonotesuxaus14-140831205950-phpapp02
Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think.]]>
Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think.]]> Sun, 31 Aug 2014 20:59:50 GMT /slideshow/design-teams-as-connectors-for-organisational-change/38544774 hwakelam@slideshare.net(hwakelam) Design Teams as connectors for organisational change hwakelam Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/harrietwakelamfinalnonotesuxaus14-140831205950-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Financial services innovation is exploding in London however; there is the emergence of a two-speed innovation culture where banks and start-ups work together and against each other in an uneasy and sometimes volatile partnership. This talk shares the most exciting directions from the big smoke but also looks at the huge opportunities for the experience design skills of idea connection, cross-disciplinary action and collaboration. Find out how what you know is more valuable than you think.

Design Teams as connectors for organisational change from Harriet Wakelam

]]> 2333 7 https://cdn.slidesharecdn.com/ss_thumbnails/harrietwakelamfinalnonotesuxaus14-140831205950-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Agile Customer Design Research for FInancial Services /hwakelam/agile-customer-design-research-for-financial-services nextbanksingaporecapco13may20142-140601024443-phpapp01
My slides from Next Bank Asia Singapore 2014 - discussing mobile design labs and agile customer research ]]>
My slides from Next Bank Asia Singapore 2014 - discussing mobile design labs and agile customer research ]]> Sun, 01 Jun 2014 02:44:43 GMT /hwakelam/agile-customer-design-research-for-financial-services hwakelam@slideshare.net(hwakelam) Agile Customer Design Research for FInancial Services hwakelam My slides from Next Bank Asia Singapore 2014 - discussing mobile design labs and agile customer research <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nextbanksingaporecapco13may20142-140601024443-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> My slides from Next Bank Asia Singapore 2014 - discussing mobile design labs and agile customer research

Agile Customer Design Research for FInancial Services from Harriet Wakelam

]]> 1282 4 https://cdn.slidesharecdn.com/ss_thumbnails/nextbanksingaporecapco13may20142-140601024443-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 You get what you measure /slideshow/you-get-what-you-measure/19357222 yougetwhatyoumeasurefinal-130421063257-phpapp01
This is a presentation given by Harriet Wakelam and Ash Donaldson at Next Bank Hong Kong looking at how we find metrics that reflect evolution of product and service experiences. ]]>
This is a presentation given by Harriet Wakelam and Ash Donaldson at Next Bank Hong Kong looking at how we find metrics that reflect evolution of product and service experiences. ]]> Sun, 21 Apr 2013 06:32:57 GMT /slideshow/you-get-what-you-measure/19357222 hwakelam@slideshare.net(hwakelam) You get what you measure hwakelam This is a presentation given by Harriet Wakelam and Ash Donaldson at Next Bank Hong Kong looking at how we find metrics that reflect evolution of product and service experiences. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/yougetwhatyoumeasurefinal-130421063257-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> This is a presentation given by Harriet Wakelam and Ash Donaldson at Next Bank Hong Kong looking at how we find metrics that reflect evolution of product and service experiences.

You get what you measure from Harriet Wakelam

]]> 1420 4 https://cdn.slidesharecdn.com/ss_thumbnails/yougetwhatyoumeasurefinal-130421063257-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 How to design without p***ing people off - with thanks to Rudyard Kipling /slideshow/what-do-youknow2013/18280621 whatdoyouknow2013-130406012538-phpapp02
This presentation was given at Web Directions South 'What do you Know' evening in Melbourne on April 4 2013, it talks about how design is about compromise, collaboration, and translation as well as innovation - and how to create shift in organisations. ]]>
This presentation was given at Web Directions South 'What do you Know' evening in Melbourne on April 4 2013, it talks about how design is about compromise, collaboration, and translation as well as innovation - and how to create shift in organisations. ]]> Sat, 06 Apr 2013 01:25:38 GMT /slideshow/what-do-youknow2013/18280621 hwakelam@slideshare.net(hwakelam) How to design without p***ing people off - with thanks to Rudyard Kipling hwakelam This presentation was given at Web Directions South 'What do you Know' evening in Melbourne on April 4 2013, it talks about how design is about compromise, collaboration, and translation as well as innovation - and how to create shift in organisations. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whatdoyouknow2013-130406012538-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation was given at Web Directions South 'What do you Know' evening in Melbourne on April 4 2013, it talks about how design is about compromise, collaboration, and translation as well as innovation - and how to create shift in organisations.

How to design without p***ing people off - with thanks to Rudyard Kipling from Harriet Wakelam

]]> 1336 3 https://cdn.slidesharecdn.com/ss_thumbnails/whatdoyouknow2013-130406012538-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Multi-dimensional: Building 21st Century Experiences for Financial Outcomes /slideshow/ux-finance-turkeykeynotehw2012finalfor-slideshare/16460812 uxfinanceturkeykeynotehw2012finalforslideshare-130210234313-phpapp01
This presentation was given as a keynote at UX Finance, Istanbul Turkey 2013. It looks at the frameworks and key challenges of designing multi-channel customer experiences that deliver to financial outcomes, not just business outcomes. ]]>
This presentation was given as a keynote at UX Finance, Istanbul Turkey 2013. It looks at the frameworks and key challenges of designing multi-channel customer experiences that deliver to financial outcomes, not just business outcomes. ]]> Sun, 10 Feb 2013 23:43:13 GMT /slideshow/ux-finance-turkeykeynotehw2012finalfor-slideshare/16460812 hwakelam@slideshare.net(hwakelam) Multi-dimensional: Building 21st Century Experiences for Financial Outcomes hwakelam This presentation was given as a keynote at UX Finance, Istanbul Turkey 2013. It looks at the frameworks and key challenges of designing multi-channel customer experiences that deliver to financial outcomes, not just business outcomes. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxfinanceturkeykeynotehw2012finalforslideshare-130210234313-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation was given as a keynote at UX Finance, Istanbul Turkey 2013. It looks at the frameworks and key challenges of designing multi-channel customer experiences that deliver to financial outcomes, not just business outcomes.

Multi-dimensional: Building 21st Century Experiences for Financial Outcomes from Harriet Wakelam

]]> 627 5 https://cdn.slidesharecdn.com/ss_thumbnails/uxfinanceturkeykeynotehw2012finalforslideshare-130210234313-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 When Channel Dies - UX Australia 2012 /slideshow/ux-aust-30-aug-low-res/14524278 uxaust30auglowres-120930063300-phpapp02
This presentation was delivered by Harriet Wakelam and Jessica Ukotic for NAB at UX Australia 2012. It examines how mutli-channel for banking and finance is no longer a luxury, in fact the concept of channel is dead... and looks at the tools and techniques needed to work in truly multi-channel environments. ]]>
This presentation was delivered by Harriet Wakelam and Jessica Ukotic for NAB at UX Australia 2012. It examines how mutli-channel for banking and finance is no longer a luxury, in fact the concept of channel is dead... and looks at the tools and techniques needed to work in truly multi-channel environments. ]]> Sun, 30 Sep 2012 06:32:58 GMT /slideshow/ux-aust-30-aug-low-res/14524278 hwakelam@slideshare.net(hwakelam) When Channel Dies - UX Australia 2012 hwakelam This presentation was delivered by Harriet Wakelam and Jessica Ukotic for NAB at UX Australia 2012. It examines how mutli-channel for banking and finance is no longer a luxury, in fact the concept of channel is dead... and looks at the tools and techniques needed to work in truly multi-channel environments. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxaust30auglowres-120930063300-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation was delivered by Harriet Wakelam and Jessica Ukotic for NAB at UX Australia 2012. It examines how mutli-channel for banking and finance is no longer a luxury, in fact the concept of channel is dead... and looks at the tools and techniques needed to work in truly multi-channel environments.

When Channel Dies - UX Australia 2012 from Harriet Wakelam

]]> 941 3 https://cdn.slidesharecdn.com/ss_thumbnails/uxaust30auglowres-120930063300-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Service design ausralia 2012 Blended teams, /hwakelam/service-design-ausralia-2012-blended-teams-presentation-final-what-we-presented-on-the-day-slideshare-1 servicedesignausralia2012-blendedteamspresentationfinal-whatwepresentedonthedayslideshare1-120812012447-phpapp02
This presentation describes work carried out across multi-channels using a blended teams that took a design thinking approach to testing multi-channel services for a new bank branch. ]]>
This presentation describes work carried out across multi-channels using a blended teams that took a design thinking approach to testing multi-channel services for a new bank branch. ]]> Sun, 12 Aug 2012 01:24:43 GMT /hwakelam/service-design-ausralia-2012-blended-teams-presentation-final-what-we-presented-on-the-day-slideshare-1 hwakelam@slideshare.net(hwakelam) Service design ausralia 2012 Blended teams, hwakelam This presentation describes work carried out across multi-channels using a blended teams that took a design thinking approach to testing multi-channel services for a new bank branch. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignausralia2012-blendedteamspresentationfinal-whatwepresentedonthedayslideshare1-120812012447-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation describes work carried out across multi-channels using a blended teams that took a design thinking approach to testing multi-channel services for a new bank branch.

Service design ausralia 2012 Blended teams, from Harriet Wakelam

]]> 541 4 https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignausralia2012-blendedteamspresentationfinal-whatwepresentedonthedayslideshare1-120812012447-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Bodystorming cpx final /slideshow/bodystorming-cpx-final/10361497 bodystormingcpxfinal-111128041453-phpapp02
A presentation to Melbourne creative performance exchange on using bodystorming to support experiential research and reframing design. ]]>
A presentation to Melbourne creative performance exchange on using bodystorming to support experiential research and reframing design. ]]> Mon, 28 Nov 2011 04:14:51 GMT /slideshow/bodystorming-cpx-final/10361497 hwakelam@slideshare.net(hwakelam) Bodystorming cpx final hwakelam A presentation to Melbourne creative performance exchange on using bodystorming to support experiential research and reframing design. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bodystormingcpxfinal-111128041453-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> A presentation to Melbourne creative performance exchange on using bodystorming to support experiential research and reframing design.

Bodystorming cpx final from Harriet Wakelam

]]> 664 4 https://cdn.slidesharecdn.com/ss_thumbnails/bodystormingcpxfinal-111128041453-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Edayz2009: Why Content is the New Black /slideshow/edayz2009-why-content-is-the-new-black/2608872 edayz2009-091129153206-phpapp01
Technology is hot…right? Google Wave, blogs, RSS, Twitter, crowd-sourcing, connectivity. The potential for new ways of learning, new ways of teaching is enormous. Pathways, connections, embedding, personal learning networks… It’s so exciting. And then there’s learning content: safe, reliable, the comfortable old coat of the online learning world, right? Wrong! This presentation • examines the implications of technology change for learning content • shows why content is the Armani of online learning awaiting your accessorizing skills • Explores the impact these changes have on core content such as Australian Flexible Learning Toolboxes…. You’ll never look at content in the same way again!]]>
Technology is hot…right? Google Wave, blogs, RSS, Twitter, crowd-sourcing, connectivity. The potential for new ways of learning, new ways of teaching is enormous. Pathways, connections, embedding, personal learning networks… It’s so exciting. And then there’s learning content: safe, reliable, the comfortable old coat of the online learning world, right? Wrong! This presentation • examines the implications of technology change for learning content • shows why content is the Armani of online learning awaiting your accessorizing skills • Explores the impact these changes have on core content such as Australian Flexible Learning Toolboxes…. You’ll never look at content in the same way again!]]> Sun, 29 Nov 2009 15:31:59 GMT /slideshow/edayz2009-why-content-is-the-new-black/2608872 hwakelam@slideshare.net(hwakelam) Edayz2009: Why Content is the New Black hwakelam Technology is hot…right? Google Wave, blogs, RSS, Twitter, crowd-sourcing, connectivity. The potential for new ways of learning, new ways of teaching is enormous. Pathways, connections, embedding, personal learning networks… It’s so exciting. And then there’s learning content: safe, reliable, the comfortable old coat of the online learning world, right? Wrong! This presentation • examines the implications of technology change for learning content • shows why content is the Armani of online learning awaiting your accessorizing skills • Explores the impact these changes have on core content such as Australian Flexible Learning Toolboxes…. You’ll never look at content in the same way again! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/edayz2009-091129153206-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Technology is hot…right? Google Wave, blogs, RSS, Twitter, crowd-sourcing, connectivity. The potential for new ways of learning, new ways of teaching is enormous. Pathways, connections, embedding, personal learning networks… It’s so exciting. And then there’s learning content: safe, reliable, the comfortable old coat of the online learning world, right? Wrong! This presentation • examines the implications of technology change for learning content • shows why content is the Armani of online learning awaiting your accessorizing skills • Explores the impact these changes have on core content such as Australian Flexible Learning Toolboxes…. You’ll never look at content in the same way again!

Edayz2009: Why Content is the New Black from Harriet Wakelam

]]> 304 3 https://cdn.slidesharecdn.com/ss_thumbnails/edayz2009-091129153206-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 DIY Careers: Apply here. AWIA Web Careers Breakfast /slideshow/diy-careers-apply-here-awia-web-careers-breakfast/549991 awiacareersbreakfast-1218444036008990-9
DIY Careers: Apply here, this show looks at web careers, why many web people don't have job titles, how to get involved, and the importance of personal learning networks in a web career.]]>
DIY Careers: Apply here, this show looks at web careers, why many web people don't have job titles, how to get involved, and the importance of personal learning networks in a web career.]]> Mon, 11 Aug 2008 01:32:52 GMT /slideshow/diy-careers-apply-here-awia-web-careers-breakfast/549991 hwakelam@slideshare.net(hwakelam) DIY Careers: Apply here. AWIA Web Careers Breakfast hwakelam DIY Careers: Apply here, this show looks at web careers, why many web people don't have job titles, how to get involved, and the importance of personal learning networks in a web career. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/awiacareersbreakfast-1218444036008990-9-thumbnail.jpg?width=120&height=120&fit=bounds" /> DIY Careers: Apply here, this show looks at web careers, why many web people don't have job titles, how to get involved, and the importance of personal learning networks in a web career.

DIY Careers: Apply here. AWIA Web Careers Breakfast from Harriet Wakelam

]]> 546 6 https://cdn.slidesharecdn.com/ss_thumbnails/awiacareersbreakfast-1218444036008990-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 Framing your digital footprint /hwakelam/framing-your-digital-footprint-353859 ednaoctober08-1208242422625508-9
Getting involved in elearning - an unconventional networked approach to the web, e learning, web2.0 educational technology and social networks]]>
Getting involved in elearning - an unconventional networked approach to the web, e learning, web2.0 educational technology and social networks]]> Mon, 14 Apr 2008 23:59:51 GMT /hwakelam/framing-your-digital-footprint-353859 hwakelam@slideshare.net(hwakelam) Framing your digital footprint hwakelam Getting involved in elearning - an unconventional networked approach to the web, e learning, web2.0 educational technology and social networks <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ednaoctober08-1208242422625508-9-thumbnail.jpg?width=120&height=120&fit=bounds" /> Getting involved in elearning - an unconventional networked approach to the web, e learning, web2.0 educational technology and social networks

Framing your digital footprint from Harriet Wakelam

]]> 350 3 https://cdn.slidesharecdn.com/ss_thumbnails/ednaoctober08-1208242422625508-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post

http://activitystrea.ms/schema/1.0/posted

0 https://cdn.slidesharecdn.com/profile-photo-hwakelam-48x48.jpg?cb=1522782383 I have been working as a design strategist and service designer across postal, financial and now health services. Given that titles are meaningless…this means that I am fascinated by the intersection of people, change, product and service to transform and make this happen with banks and other financial service institutions. I am driven by the development of purposeful services whether in health, financial services or communications through the development of outcomes not outputs. What gets me out of bed is a vision of a fairer world that sustains people and business. I have worked as an experience designer with NAB, Australia Post, some of the UK’s biggest banks, and support a range of in... @hwakelam https://cdn.slidesharecdn.com/ss_thumbnails/85831ed7-25bf-4062-aa3f-0346675a6f64-160901104550-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/managing-design-sydney-2016/65584930 managing design sydney... https://cdn.slidesharecdn.com/ss_thumbnails/cxaustralia2015-150517110648-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cx-australia-2015/48243978 Cx australia 2015 https://cdn.slidesharecdn.com/ss_thumbnails/harrietwakelamfinalnonotesuxaus14-140831205950-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/design-teams-as-connectors-for-organisational-change/38544774 Design Teams as connec...