/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: imshankarbanerjee https://cdn.slidesharecdn.com/profile-photo-imshankarbanerjee-48x48.jpg?cb=1524190522 13+ years of IT services experience, worked for IT services companies in BPO & Contact Centre, and Product Development. Handled multiple roles including IT Architect, Capability Lead, Delivery Lead Sound expertise in strategy formulation and execution, large and complex programs planning, services revenue development, consulting, solution design & implementation, operations setup & delivery. Proficient in developing & streamlining systems with proven ability to enhance IT infrastructure operational effectiveness. Proven abilities in managing large strategic outsourcing accounts & formulating KPIs, project / program management, financial & contract management, SLA & transition management ...