/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: jeffrenj https://cdn.slidesharecdn.com/profile-photo-jeffrenj-48x48.jpg?cb=1522817926 CRM and Convergence specialist with BT. My role is to provide best practice expertise and advice in implementing and developing customers' contact centres. - Breadth of business and technical expertise at all organisational levels. Special expertise in retail financial services. - Experience with a wide variety of contact centre and telephony platforms (IPT, TDM. ACD, Multimedia routing, CTI, Outbound, WFM/WFO, Self Service, enterprise vs. hosted). - Broad knowledge of products and vendors (e.g. Genesys, Avaya, Cisco, Nortel, Nuance, Cosmocom, Aspect, Altitude, Eckoh, Nice, Verint, Dacon, Datapulse etc.)