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�ݺ�ߣshows by User: jkhahn / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: jkhahn / Fri, 04 Mar 2016 20:03:12 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: jkhahn A Sales Manager's Guide to Boosting Call Performance /jkhahn/a-sales-managers-guide-to-boosting-call-performance guide2-160304200312
As a sales manager, you have a lot on your plate. On any given day, you’re training new recruits, coaching sales staff, setting new goals, analyzing data, and determining strategies. And through it all, you’re expected to drive team performance. To accomplish all of this, you need data, particularly as it pertains to your team’s activity: how many calls and contacts, what agents are saying and not saying, which agents are closing deals, and more. Having the right information is crucial to helping agents fine-tune their efforts, as well as developing a sales strategy for your entire team. This is why call tracking can be a sales performance game-changer. Call tracking, the ability to gather critical data about phone calls and phone interactions, is often assumed to be only a marketing tool—a powerful one, no doubt, but a tool whose usefulness ends after the phone rings. The marketing team receives its data on the source of the call, while sales reps are left to their own devices to close the deal. However, the leading call tracking systems provide critical information to the sales organization and are being used across both functions. Good call tracking systems are increasingly focused as much on what is happening on the calls as what interactions led to the call in the first place. They can help managers train, coach, and maximize the performance of their sales agents with powerful results: research reveals that even a one percent improvement in first phone contact with customers can result in more than a quarter million dollars of annual savings in the operational costs of an average call center. A fully functional platform should combine call tracking, telephony, and integrations with sales management platforms, allowing supervisors and trainers an unparalleled ability to fine-tune the performance of sales and customer service agents. ]]>
As a sales manager, you have a lot on your plate. On any given day, you’re training new recruits, coaching sales staff, setting new goals, analyzing data, and determining strategies. And through it all, you’re expected to drive team performance. To accomplish all of this, you need data, particularly as it pertains to your team’s activity: how many calls and contacts, what agents are saying and not saying, which agents are closing deals, and more. Having the right information is crucial to helping agents fine-tune their efforts, as well as developing a sales strategy for your entire team. This is why call tracking can be a sales performance game-changer. Call tracking, the ability to gather critical data about phone calls and phone interactions, is often assumed to be only a marketing tool—a powerful one, no doubt, but a tool whose usefulness ends after the phone rings. The marketing team receives its data on the source of the call, while sales reps are left to their own devices to close the deal. However, the leading call tracking systems provide critical information to the sales organization and are being used across both functions. Good call tracking systems are increasingly focused as much on what is happening on the calls as what interactions led to the call in the first place. They can help managers train, coach, and maximize the performance of their sales agents with powerful results: research reveals that even a one percent improvement in first phone contact with customers can result in more than a quarter million dollars of annual savings in the operational costs of an average call center. A fully functional platform should combine call tracking, telephony, and integrations with sales management platforms, allowing supervisors and trainers an unparalleled ability to fine-tune the performance of sales and customer service agents. ]]> Fri, 04 Mar 2016 20:03:12 GMT /jkhahn/a-sales-managers-guide-to-boosting-call-performance jkhahn@slideshare.net(jkhahn) A Sales Manager's Guide to Boosting Call Performance jkhahn As a sales manager, you have a lot on your plate. On any given day, you’re training new recruits, coaching sales staff, setting new goals, analyzing data, and determining strategies. And through it all, you’re expected to drive team performance. To accomplish all of this, you need data, particularly as it pertains to your team’s activity: how many calls and contacts, what agents are saying and not saying, which agents are closing deals, and more. Having the right information is crucial to helping agents fine-tune their efforts, as well as developing a sales strategy for your entire team. This is why call tracking can be a sales performance game-changer. Call tracking, the ability to gather critical data about phone calls and phone interactions, is often assumed to be only a marketing tool—a powerful one, no doubt, but a tool whose usefulness ends after the phone rings. The marketing team receives its data on the source of the call, while sales reps are left to their own devices to close the deal. However, the leading call tracking systems provide critical information to the sales organization and are being used across both functions. Good call tracking systems are increasingly focused as much on what is happening on the calls as what interactions led to the call in the first place. They can help managers train, coach, and maximize the performance of their sales agents with powerful results: research reveals that even a one percent improvement in first phone contact with customers can result in more than a quarter million dollars of annual savings in the operational costs of an average call center. A fully functional platform should combine call tracking, telephony, and integrations with sales management platforms, allowing supervisors and trainers an unparalleled ability to fine-tune the performance of sales and customer service agents. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/guide2-160304200312-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> As a sales manager, you have a lot on your plate. On any given day, you’re training new recruits, coaching sales staff, setting new goals, analyzing data, and determining strategies. And through it all, you’re expected to drive team performance. To accomplish all of this, you need data, particularly as it pertains to your team’s activity: how many calls and contacts, what agents are saying and not saying, which agents are closing deals, and more. Having the right information is crucial to helping agents fine-tune their efforts, as well as developing a sales strategy for your entire team. This is why call tracking can be a sales performance game-changer. Call tracking, the ability to gather critical data about phone calls and phone interactions, is often assumed to be only a marketing tool—a powerful one, no doubt, but a tool whose usefulness ends after the phone rings. The marketing team receives its data on the source of the call, while sales reps are left to their own devices to close the deal. However, the leading call tracking systems provide critical information to the sales organization and are being used across both functions. Good call tracking systems are increasingly focused as much on what is happening on the calls as what interactions led to the call in the first place. They can help managers train, coach, and maximize the performance of their sales agents with powerful results: research reveals that even a one percent improvement in first phone contact with customers can result in more than a quarter million dollars of annual savings in the operational costs of an average call center. A fully functional platform should combine call tracking, telephony, and integrations with sales management platforms, allowing supervisors and trainers an unparalleled ability to fine-tune the performance of sales and customer service agents.

A Sales Manager's Guide to Boosting Call Performance from Jessica Hahn

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