/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: jlopez1323 https://public.slidesharecdn.com/v2/images/profile-picture.png  Cisco CCNA IV network certification . 2007  Comptia A+  Systems engineering at interamericana University SKILLS Bilingual, problem solving skills to identify and analyze root causes , high level experience in service desk ,experienced in computer and network connections .In addition, I’m very well experienced in management of tickets , Logging of incidents and Service Requests , Escalation to Tier 2 and tier 3 support and enquiry response services. I’m also experience on Ms Window, Microsoft Office, and Experienced with Service Desk systems , Citrix , virtual machine.