/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: jmantila https://cdn.slidesharecdn.com/profile-photo-jmantila-48x48.jpg?cb=1704383745 I have drive and have been key owner of: Creating a customer centric culture, providing an end to end Customer Experience. Implementing a trendy retail stores strategy, to provide the best Colombia Telco service and also become the most important revenue generating channel and amazing showcase of our Digital Life Style brand. Implementing a customer service methodology and KPI´s to ensure quality and control in all Customer Areas. Positioning TIGO as the company perceived with best CSAT levels. Lead the implementation of leading edge technologies and process improvements that reduce the customer effort becoming TIGO in a company with the best NPS. Follow up and compliance of approved bu...