/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: johnhward https://cdn.slidesharecdn.com/profile-photo-johnhward-48x48.jpg?cb=1523500202 Developing visual IVR and chatbots to improve customer experience and retention. Introducing innovation in leadership and customer engagement through software and human systems. Since 2000 I have been focused on the requirements of 21st Century Leadership - developing robust, adaptable strategies and creating the conditions and leadership culture where excellence reveals itself. Our language focusses on Customer, Purpose, Values, Connectivity, Empowerment, Care and PROFIT Specialties: Consulting, Strategy, Leadership, Change facilitation, Training and Coaching, http://www.optimizeconsulting.org