ºÝºÝߣshows by User: jperezpgi / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: jperezpgi / Wed, 21 Mar 2012 10:17:39 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: jperezpgi Zendesk wp customer_satisfaction_report /slideshow/zendesk-wp-customersatisfactionreport/12099770 zendeskwpcustomersatisfactionreport-120321101741-phpapp01
Zen Desk CSAT Report]]>
Zen Desk CSAT Report]]> Wed, 21 Mar 2012 10:17:39 GMT /slideshow/zendesk-wp-customersatisfactionreport/12099770 jperezpgi@slideshare.net(jperezpgi) Zendesk wp customer_satisfaction_report jperezpgi Zen Desk CSAT Report <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/zendeskwpcustomersatisfactionreport-120321101741-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Zen Desk CSAT Report
Zendesk wp customer_satisfaction_report from John Perez
]]> 1598 6 https://cdn.slidesharecdn.com/ss_thumbnails/zendeskwpcustomersatisfactionreport-120321101741-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Top 6 Agent Desktop KPIs & Capabilities /slideshow/top-6-agent-desktop-kpis-capabilities/9891808 agentdesktopbenefitsandkpis-111026112143-phpapp01
Forrester's Kate Leggett recently blogged about the business benefits of improving the Agent Desktop experience, and I was inspired to add additional color commentary to this as I am currently working with a client who has some significant Agent Desktop challenges. So below is a summary of the Top 6 KPIs and Business Benefits associated with improving your Customer Service Agent's Desktop experience. The 6 KPIs are below: Improving Agent Handle Time. Increasing First Call Resolution. Improving Agent Satisfaction & Turnover. Improving Training & Ramp Up Time. Improve Customer Satisfaction. Increase Revenue.]]>
Forrester's Kate Leggett recently blogged about the business benefits of improving the Agent Desktop experience, and I was inspired to add additional color commentary to this as I am currently working with a client who has some significant Agent Desktop challenges. So below is a summary of the Top 6 KPIs and Business Benefits associated with improving your Customer Service Agent's Desktop experience. The 6 KPIs are below: Improving Agent Handle Time. Increasing First Call Resolution. Improving Agent Satisfaction & Turnover. Improving Training & Ramp Up Time. Improve Customer Satisfaction. Increase Revenue.]]> Wed, 26 Oct 2011 11:21:40 GMT /slideshow/top-6-agent-desktop-kpis-capabilities/9891808 jperezpgi@slideshare.net(jperezpgi) Top 6 Agent Desktop KPIs & Capabilities jperezpgi Forrester's Kate Leggett recently blogged about the business benefits of improving the Agent Desktop experience, and I was inspired to add additional color commentary to this as I am currently working with a client who has some significant Agent Desktop challenges. So below is a summary of the Top 6 KPIs and Business Benefits associated with improving your Customer Service Agent's Desktop experience. The 6 KPIs are below: Improving Agent Handle Time. Increasing First Call Resolution. Improving Agent Satisfaction & Turnover. Improving Training & Ramp Up Time. Improve Customer Satisfaction. Increase Revenue. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/agentdesktopbenefitsandkpis-111026112143-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Forrester&#39;s Kate Leggett recently blogged about the business benefits of improving the Agent Desktop experience, and I was inspired to add additional color commentary to this as I am currently working with a client who has some significant Agent Desktop challenges. So below is a summary of the Top 6 KPIs and Business Benefits associated with improving your Customer Service Agent&#39;s Desktop experience. The 6 KPIs are below: Improving Agent Handle Time. Increasing First Call Resolution. Improving Agent Satisfaction &amp; Turnover. Improving Training &amp; Ramp Up Time. Improve Customer Satisfaction. Increase Revenue.
Top 6 Agent Desktop KPIs & Capabilities from John Perez
]]> 1296 2 https://cdn.slidesharecdn.com/ss_thumbnails/agentdesktopbenefitsandkpis-111026112143-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Crm pricing with features /slideshow/crm-pricing-with-features/6446966 crmpricingwithfeatures-110104093837-phpapp02
Full Buyers Guide on Customer Service In The Cloud.Com - http://www.customerserviceinthecloud.com. ]]>
Full Buyers Guide on Customer Service In The Cloud.Com - http://www.customerserviceinthecloud.com. ]]> Tue, 04 Jan 2011 09:37:47 GMT /slideshow/crm-pricing-with-features/6446966 jperezpgi@slideshare.net(jperezpgi) Crm pricing with features jperezpgi Full Buyers Guide on Customer Service In The Cloud.Com - http://www.customerserviceinthecloud.com. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmpricingwithfeatures-110104093837-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Full Buyers Guide on Customer Service In The Cloud.Com - http://www.customerserviceinthecloud.com.
Crm pricing with features from John Perez
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]]> Thu, 09 Dec 2010 15:24:54 GMT /slideshow/astute-aberdeen-multichannelservicedelivery/6094380 jperezpgi@slideshare.net(jperezpgi) Astute aberdeen multi-channel_service_delivery jperezpgi <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/astuteaberdeenmulti-channelservicedelivery-101209152458-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Astute aberdeen multi-channel_service_delivery from John Perez
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]]> Wed, 17 Nov 2010 06:59:43 GMT /slideshow/kpi-social-media-response-survey-results1/5809424 jperezpgi@slideshare.net(jperezpgi) Kpi social media response survey results1 jperezpgi <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kpisocialmediaresponsesurveyresults1-101117065950-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Kpi social media response survey results1 from John Perez
]]> 1167 4 https://cdn.slidesharecdn.com/ss_thumbnails/kpisocialmediaresponsesurveyresults1-101117065950-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Right now multi channel contact center benchmark report /slideshow/right-now-multi-channel-contact-center-benchmark-report/5654212 rightnowmulti-channelcontactcenterbenchmarkreport-101103070243-phpapp02
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]]> Wed, 03 Nov 2010 07:02:33 GMT /slideshow/right-now-multi-channel-contact-center-benchmark-report/5654212 jperezpgi@slideshare.net(jperezpgi) Right now multi channel contact center benchmark report jperezpgi <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rightnowmulti-channelcontactcenterbenchmarkreport-101103070243-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Right now multi channel contact center benchmark report from John Perez
]]> 3970 4 https://cdn.slidesharecdn.com/ss_thumbnails/rightnowmulti-channelcontactcenterbenchmarkreport-101103070243-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Push Discovery Framework /slideshow/service-push-discovery-framework-2960437/2960437 servicepushdiscoveryframework-100120203350-phpapp02
A 6 step process for implementing a Social Media Roadmap for your company.]]>
A 6 step process for implementing a Social Media Roadmap for your company.]]> Wed, 20 Jan 2010 20:33:47 GMT /slideshow/service-push-discovery-framework-2960437/2960437 jperezpgi@slideshare.net(jperezpgi) Service Push Discovery Framework jperezpgi A 6 step process for implementing a Social Media Roadmap for your company. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicepushdiscoveryframework-100120203350-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A 6 step process for implementing a Social Media Roadmap for your company.
Service Push Discovery Framework from John Perez
]]> 1311 5 https://cdn.slidesharecdn.com/ss_thumbnails/servicepushdiscoveryframework-100120203350-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Push Social Media Discovery Framework /slideshow/service-push-social-media-discovery-framework/2960436 servicepushdiscoveryframework-100120203315-phpapp02
A 6 step process for implementing a Social Media Roadmap for your company.]]>
A 6 step process for implementing a Social Media Roadmap for your company.]]> Wed, 20 Jan 2010 20:33:08 GMT /slideshow/service-push-social-media-discovery-framework/2960436 jperezpgi@slideshare.net(jperezpgi) Service Push Social Media Discovery Framework jperezpgi A 6 step process for implementing a Social Media Roadmap for your company. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicepushdiscoveryframework-100120203315-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A 6 step process for implementing a Social Media Roadmap for your company.
Service Push Social Media Discovery Framework from John Perez
]]> 976 5 https://cdn.slidesharecdn.com/ss_thumbnails/servicepushdiscoveryframework-100120203315-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Social Entreprise Applications /jperezpgi/social-entreprise-applications-presentation oracleecmsocialenterpriseapps-1225313657019601-8
Social Entreprise Applications]]>
Social Entreprise Applications]]> Wed, 29 Oct 2008 13:54:17 GMT /jperezpgi/social-entreprise-applications-presentation jperezpgi@slideshare.net(jperezpgi) Social Entreprise Applications jperezpgi Social Entreprise Applications <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/oracleecmsocialenterpriseapps-1225313657019601-8-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Social Entreprise Applications
Social Entreprise Applications from John Perez
]]> 1001 4 https://cdn.slidesharecdn.com/ss_thumbnails/oracleecmsocialenterpriseapps-1225313657019601-8-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-jperezpgi-48x48.jpg?cb=1661996864 John M. Perez is a Customer Experience Expert, Speaker, and Entrepreneur. He is currently a Customer Experience Strategist with Rightnow/Oracle and is working with their largest customers to help improve their online customer service experience and contact center operations. John is featured as a Customer Experience expert on RightNow’s website and actively engages in the customer experience and customer service community through his blog thought leadership and social media engagement on various topics. Prior to joining Oracle, John spent 6 years of his career as a client deploying several Customer Experience and CRM Strategies. In this capacity, he led several global customer e https://cdn.slidesharecdn.com/ss_thumbnails/zendeskwpcustomersatisfactionreport-120321101741-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/zendesk-wp-customersatisfactionreport/12099770 Zendesk wp customer_sa... https://cdn.slidesharecdn.com/ss_thumbnails/agentdesktopbenefitsandkpis-111026112143-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/top-6-agent-desktop-kpis-capabilities/9891808 Top 6 Agent Desktop KP... https://cdn.slidesharecdn.com/ss_thumbnails/crmpricingwithfeatures-110104093837-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/crm-pricing-with-features/6446966 Crm pricing with features