/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kantoris https://cdn.slidesharecdn.com/profile-photo-kantoris-48x48.jpg?cb=1522863261 Senior customer experience leader with skills across the experience roadmap - customer listening programs (structured surveys and unstructured listening posts), data analysis to identify key opportunities, and implementation of process improvement changes.