�ݺ�ߣshows by User: karen

�ݺ�ߣshows by User: karen_ferris / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: karen_ferris / Mon, 01 May 2017 01:42:17 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: karen_ferris OBASHI /slideshow/obashi-75553794/75553794 obashi2016-170501014217
The OBASHI Methodology has at its heart 5 Core Principles, but the first is key: The understanding of the flow of data is fundamental to an organisation’s financial well-being. By mapping how data flows between your people, process and technology using OBASHI’s Dataflow Analysis Views you can see how each asset makes a service or process work. You’ll gain an understanding of the chain of elements that must be in place for data to flow, and even more importantly what the impact might be should one of the links fail. Dataflow Analysis Views let you connect the dots… to see the clear picture of business operation.]]>
The OBASHI Methodology has at its heart 5 Core Principles, but the first is key: The understanding of the flow of data is fundamental to an organisation’s financial well-being. By mapping how data flows between your people, process and technology using OBASHI’s Dataflow Analysis Views you can see how each asset makes a service or process work. You’ll gain an understanding of the chain of elements that must be in place for data to flow, and even more importantly what the impact might be should one of the links fail. Dataflow Analysis Views let you connect the dots… to see the clear picture of business operation.]]> Mon, 01 May 2017 01:42:17 GMT /slideshow/obashi-75553794/75553794 karen_ferris@slideshare.net(karen_ferris) OBASHI karen_ferris The OBASHI Methodology has at its heart 5 Core Principles, but the first is key: The understanding of the flow of data is fundamental to an organisation’s financial well-being. By mapping how data flows between your people, process and technology using OBASHI’s Dataflow Analysis Views you can see how each asset makes a service or process work. You’ll gain an understanding of the chain of elements that must be in place for data to flow, and even more importantly what the impact might be should one of the links fail. Dataflow Analysis Views let you connect the dots… to see the clear picture of business operation. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/obashi2016-170501014217-thumbnail.jpg?width=120&height=120&fit=bounds" /> The OBASHI Methodology has at its heart 5 Core Principles, but the first is key: The understanding of the flow of data is fundamental to an organisation’s financial well-being. By mapping how data flows between your people, process and technology using OBASHI’s Dataflow Analysis Views you can see how each asset makes a service or process work. You’ll gain an understanding of the chain of elements that must be in place for data to flow, and even more importantly what the impact might be should one of the links fail. Dataflow Analysis Views let you connect the dots… to see the clear picture of business operation.

OBASHI from Karen Ferris

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0 This Project is Sponsored By ??? /slideshow/this-project-is-sponsored-by/75552544 thisprojectissponsoredbyv2-170501000008
Do you know where your sponsors are and how to manage them?]]>
Do you know where your sponsors are and how to manage them?]]> Mon, 01 May 2017 00:00:08 GMT /slideshow/this-project-is-sponsored-by/75552544 karen_ferris@slideshare.net(karen_ferris) This Project is Sponsored By ??? karen_ferris Do you know where your sponsors are and how to manage them? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/thisprojectissponsoredbyv2-170501000008-thumbnail.jpg?width=120&height=120&fit=bounds" /> Do you know where your sponsors are and how to manage them?

This Project is Sponsored By ??? from Karen Ferris

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0 ITIL Practitioner /slideshow/itil-practitioner-75552513/75552513 itilpractitionerkarenferris-170430235729
The latest in the ITIL Best Practice Framework]]>
The latest in the ITIL Best Practice Framework]]> Sun, 30 Apr 2017 23:57:29 GMT /slideshow/itil-practitioner-75552513/75552513 karen_ferris@slideshare.net(karen_ferris) ITIL Practitioner karen_ferris The latest in the ITIL Best Practice Framework <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itilpractitionerkarenferris-170430235729-thumbnail.jpg?width=120&height=120&fit=bounds" /> The latest in the ITIL Best Practice Framework

ITIL Practitioner from Karen Ferris

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0 BYOD Revolution Means ITSM Evolution /slideshow/byod-revolution-means-itsm-evolution/48420692 karenferrisitsmevolutionnn-150521070439-lva1-app6891
What does the BYOD revolution mean for ITSM? How will your ITSM process have to adopt and adapt for the advent of BYOD in your organisation?]]>
What does the BYOD revolution mean for ITSM? How will your ITSM process have to adopt and adapt for the advent of BYOD in your organisation?]]> Thu, 21 May 2015 07:04:39 GMT /slideshow/byod-revolution-means-itsm-evolution/48420692 karen_ferris@slideshare.net(karen_ferris) BYOD Revolution Means ITSM Evolution karen_ferris What does the BYOD revolution mean for ITSM? How will your ITSM process have to adopt and adapt for the advent of BYOD in your organisation? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/karenferrisitsmevolutionnn-150521070439-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> What does the BYOD revolution mean for ITSM? How will your ITSM process have to adopt and adapt for the advent of BYOD in your organisation?

BYOD Revolution Means ITSM Evolution from Karen Ferris

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0 ITSM Monopoly /slideshow/itsm-monopoly-33829582/33829582 itsmmonopoly-140422213922-phpapp01
Don't make tool selection a game of chance. Version of this presentation for NZ conference.]]>
Don't make tool selection a game of chance. Version of this presentation for NZ conference.]]> Tue, 22 Apr 2014 21:39:22 GMT /slideshow/itsm-monopoly-33829582/33829582 karen_ferris@slideshare.net(karen_ferris) ITSM Monopoly karen_ferris Don't make tool selection a game of chance. Version of this presentation for NZ conference. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itsmmonopoly-140422213922-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Don't make tool selection a game of chance. Version of this presentation for NZ conference.

ITSM Monopoly from Karen Ferris

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0 ITSM Monopoly - The Game of Tool Selection /slideshow/itsm-monopoly-the-game-of-tool-selection/24854157 itsmmonopoly-130801210142-phpapp02
The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice.]]>
The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice.]]> Thu, 01 Aug 2013 21:01:42 GMT /slideshow/itsm-monopoly-the-game-of-tool-selection/24854157 karen_ferris@slideshare.net(karen_ferris) ITSM Monopoly - The Game of Tool Selection karen_ferris The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itsmmonopoly-130801210142-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> The approach of many organisations when selecting an IT service management solution is like a game of Monopoly. They start at GO with little or no preparation and are then faced with a plethora of available tools to choose from, just like the mass of properties on the Monopoly board. They have no idea how to play the game. Selecting an ITSM tool should not be a roll of the dice.

ITSM Monopoly - The Game of Tool Selection from Karen Ferris

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0 What's CSR Got To Do With IT? (2010) /slideshow/whats-csr-got-to-do-with-it-2010/12875462 whatscsrgottodowithit2010-120510024443-phpapp02
This presentation explores what Corporate Social Responsibility (CSR) has to do with IT and how IT Service Management best practice can assist organisations in support of a strategic CSR policy.]]>
This presentation explores what Corporate Social Responsibility (CSR) has to do with IT and how IT Service Management best practice can assist organisations in support of a strategic CSR policy.]]> Thu, 10 May 2012 02:44:41 GMT /slideshow/whats-csr-got-to-do-with-it-2010/12875462 karen_ferris@slideshare.net(karen_ferris) What's CSR Got To Do With IT? (2010) karen_ferris This presentation explores what Corporate Social Responsibility (CSR) has to do with IT and how IT Service Management best practice can assist organisations in support of a strategic CSR policy. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whatscsrgottodowithit2010-120510024443-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation explores what Corporate Social Responsibility (CSR) has to do with IT and how IT Service Management best practice can assist organisations in support of a strategic CSR policy.

What's CSR Got To Do With IT? (2010) from Karen Ferris

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0 Balanced Diversity A Portfolio Approach to Organisational Change (2012) /slideshow/balanced-diversity-a-portfolio-approach-to-organisational-change-2012/12875306 balanceddiversity2012-120510022638-phpapp02
This presentation will explore what we mean by cultural change; the challenges that we face when trying to embed a change into our organisations. It proposes the adoption of a new and innovative framework which provides a portfolio approach to embedding change. This provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio that is required to achieve sufficient penetration and traction that will ensure successful organisational change. The framework can be used for strategic, tactical and operational changes of all sizes and complexity. It can be used for any type of change but we will look at its application for IT Service Management and some practical steps you can take back in the workplace to apply the framework and achieve successful change.]]>
This presentation will explore what we mean by cultural change; the challenges that we face when trying to embed a change into our organisations. It proposes the adoption of a new and innovative framework which provides a portfolio approach to embedding change. This provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio that is required to achieve sufficient penetration and traction that will ensure successful organisational change. The framework can be used for strategic, tactical and operational changes of all sizes and complexity. It can be used for any type of change but we will look at its application for IT Service Management and some practical steps you can take back in the workplace to apply the framework and achieve successful change.]]> Thu, 10 May 2012 02:26:37 GMT /slideshow/balanced-diversity-a-portfolio-approach-to-organisational-change-2012/12875306 karen_ferris@slideshare.net(karen_ferris) Balanced Diversity A Portfolio Approach to Organisational Change (2012) karen_ferris This presentation will explore what we mean by cultural change; the challenges that we face when trying to embed a change into our organisations. It proposes the adoption of a new and innovative framework which provides a portfolio approach to embedding change. This provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio that is required to achieve sufficient penetration and traction that will ensure successful organisational change. The framework can be used for strategic, tactical and operational changes of all sizes and complexity. It can be used for any type of change but we will look at its application for IT Service Management and some practical steps you can take back in the workplace to apply the framework and achieve successful change. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/balanceddiversity2012-120510022638-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This presentation will explore what we mean by cultural change; the challenges that we face when trying to embed a change into our organisations. It proposes the adoption of a new and innovative framework which provides a portfolio approach to embedding change. This provides a balanced approach using a wide range of practices. It is the adoption of a diverse set of practices within a balanced portfolio that is required to achieve sufficient penetration and traction that will ensure successful organisational change. The framework can be used for strategic, tactical and operational changes of all sizes and complexity. It can be used for any type of change but we will look at its application for IT Service Management and some practical steps you can take back in the workplace to apply the framework and achieve successful change.

Balanced Diversity A Portfolio Approach to Organisational Change (2012) from Karen Ferris

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0 The Lost World of Problem Management (2009) /slideshow/the-lost-world-of-problem-management-2009/12874931 lostworldofproblemmanagement2009-120510015526-phpapp01
Despite best practice guidance such as ITIL being around since the late 1980's, Problem Management is still a process that is eluding many organisations. This presentation explores why and how to overcome the challenge being faced by so many.]]>
Despite best practice guidance such as ITIL being around since the late 1980's, Problem Management is still a process that is eluding many organisations. This presentation explores why and how to overcome the challenge being faced by so many.]]> Thu, 10 May 2012 01:55:23 GMT /slideshow/the-lost-world-of-problem-management-2009/12874931 karen_ferris@slideshare.net(karen_ferris) The Lost World of Problem Management (2009) karen_ferris Despite best practice guidance such as ITIL being around since the late 1980's, Problem Management is still a process that is eluding many organisations. This presentation explores why and how to overcome the challenge being faced by so many. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/lostworldofproblemmanagement2009-120510015526-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Despite best practice guidance such as ITIL being around since the late 1980's, Problem Management is still a process that is eluding many organisations. This presentation explores why and how to overcome the challenge being faced by so many.

The Lost World of Problem Management (2009) from Karen Ferris

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0 Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011) /slideshow/armed-and-extremely-dangerous-the-service-catalogue-is-more-than-just-a-tool-2011/12874885 servicecatalogueweminar-120510015000-phpapp02
Despite the well used phrase “a fool with a tool is still a fool” there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed to failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue initiative. This presentation aims to discuss how to implement a successful service catalogue with technology selection a crucial component but just one of many critical success factors. ]]>
Despite the well used phrase “a fool with a tool is still a fool” there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed to failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue initiative. This presentation aims to discuss how to implement a successful service catalogue with technology selection a crucial component but just one of many critical success factors. ]]> Thu, 10 May 2012 01:49:57 GMT /slideshow/armed-and-extremely-dangerous-the-service-catalogue-is-more-than-just-a-tool-2011/12874885 karen_ferris@slideshare.net(karen_ferris) Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011) karen_ferris Despite the well used phrase “a fool with a tool is still a fool” there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed to failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue initiative. This presentation aims to discuss how to implement a successful service catalogue with technology selection a crucial component but just one of many critical success factors. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicecatalogueweminar-120510015000-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Despite the well used phrase “a fool with a tool is still a fool” there are still many service catalogue initiatives that start and end with the selection of technology. These initiatives are doomed to failure. Armed with technology alone will be extremely dangerous to the success of your service catalogue initiative. This presentation aims to discuss how to implement a successful service catalogue with technology selection a crucial component but just one of many critical success factors.

Armed and Extremely Dangerous - The Service Catalogue Is More Than Just a Tool (2011) from Karen Ferris

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0 How Green Is Your ITIL? (2011) /slideshow/how-green-is-your-itil-2011/12874604 howgreenisyouritil2011-120510012149-phpapp01
Most organisations are fighting the environmental impact of technology with more technology. What is needed is improved processes and workflow that embeds sustainability into what everyone does, everyday in everything that they do. IT Service Management and ITIL best practice guidance provides the framework to do just that.]]>
Most organisations are fighting the environmental impact of technology with more technology. What is needed is improved processes and workflow that embeds sustainability into what everyone does, everyday in everything that they do. IT Service Management and ITIL best practice guidance provides the framework to do just that.]]> Thu, 10 May 2012 01:21:46 GMT /slideshow/how-green-is-your-itil-2011/12874604 karen_ferris@slideshare.net(karen_ferris) How Green Is Your ITIL? (2011) karen_ferris Most organisations are fighting the environmental impact of technology with more technology. What is needed is improved processes and workflow that embeds sustainability into what everyone does, everyday in everything that they do. IT Service Management and ITIL best practice guidance provides the framework to do just that. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howgreenisyouritil2011-120510012149-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Most organisations are fighting the environmental impact of technology with more technology. What is needed is improved processes and workflow that embeds sustainability into what everyone does, everyday in everything that they do. IT Service Management and ITIL best practice guidance provides the framework to do just that.

How Green Is Your ITIL? (2011) from Karen Ferris

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0 https://cdn.slidesharecdn.com/profile-photo-karen_ferris-48x48.jpg?cb=1569546044 Karen is a result focussed, self-motivated senior professional in IT Service Management and the application of best practice frameworks such as ITIL across a breadth and range of industries including agriculture, education, import/export, finance, government, healthcare, ICT/technology, mining, retail and utilities. Karen has extensive experience and proven capability in building service and process improvement strategies and plans to enable small, medium and large scale organisations to deliver commercial results to their internal clients and external customers thus ensuring that business objectives are achieved. She is an industry leader with significant experience in setting industry... www.macanta.com.au https://cdn.slidesharecdn.com/ss_thumbnails/obashi2016-170501014217-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/obashi-75553794/75553794 OBASHI https://cdn.slidesharecdn.com/ss_thumbnails/thisprojectissponsoredbyv2-170501000008-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/this-project-is-sponsored-by/75552544 This Project is Sponso... https://cdn.slidesharecdn.com/ss_thumbnails/itilpractitionerkarenferris-170430235729-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/itil-practitioner-75552513/75552513 ITIL Practitioner