/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kdoerner https://cdn.slidesharecdn.com/profile-photo-kdoerner-48x48.jpg?cb=1646457204 IT Service Manager, Project Manager, Process Management Consultant Professional career with Daimler-Benz (1986 - 1988), Electronic Data Systems (EDS) (1994 - 1997), KPMG (1997 - 1999), IBM (2000 - 2011), Vodafone (2011 - today) Specialization in - IT Service Management (ITIL)/IT Process Management/Business Process Management - IT Project Management - Business Process Management - Software Development - Frameworks eTOM, COBIT, ITIL, APQC - Six Sigma/LEAN methodologies Certificates: - Project Management Professional (PMI/PMP) - Prince2 Practitioner - ITIL Service Manager (V2)/Service Expert (V3) - Internal Auditor in ITSM/Consultant in ITSM (ISO 20000) - Six Sigma Green Belt