/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kimpoy1209 https://cdn.slidesharecdn.com/profile-photo-kimpoy1209-48x48.jpg?cb=1522864742 IT Service Delivery Management professional currently managing Backup as a Service(BaaS) offering by IBM Cloud Managed Backup, with a substantial background in IT Service Management(ITILv3 Foundations certified). Comprehensive and hands-on experience in managing IT service delivery processes including Incidents, Problem, Change(IPC) and Service Requests Fulfillment. Established experience in Quality Management Systems auditing(ISO 9001:2008). Handled major roles in Quality Management consulting, Root Cause Analysis reviews(8D RCA), and Continuous Improvement reviews.