/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kishoreVarada https://cdn.slidesharecdn.com/profile-photo-kishoreVarada-48x48.jpg?cb=1727233831 Technical Support/Troubleshooting: Good understanding of OSI model and, TCP/IP protocols. Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging. IPSec VPN interoperability issues. Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed. Suggesting improvements in the operations and processes to make the system full proof. Rendering technical support / training to clients for resolving critical technical issues. Knowledge on Firewall technologies (Stateful inspection, packet flow, Transparent & Nat...