/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kosslove3 https://cdn.slidesharecdn.com/profile-photo-kosslove3-48x48.jpg?cb=1523492574 I am energetic, talented with a very strong 'i can do spirit' and driven Night Duty Manager with a real passion for delivering a good customer service to guests, providing them with comfort and safety environment. Addressing each guest by his or her name and maintaining excellent relationships with them to promote repeat business. I also perceive guest complaints as a powerful feedback on service rendered therefore receive them with enthusiasm and act on them quickly, effectively to the satisfaction of guest. I make sure i turn an unhappy guests to a happy ones before they leave the hotel. I believe mistakes are bound to happen in human institutions but how fast we resolve them make the d...