/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: kyledpursell https://cdn.slidesharecdn.com/profile-photo-kyledpursell-48x48.jpg?cb=1523417696 - Created systematic structure for Sales, Customer Support, Finance, Administrative divisions of an early stage startup. Implemented business system solutions to achieve reliable operations proven to scale. - Identified the key differentiators for customer success and product satisfactions. Decreased churn from 15% to low single digits in six months by redefining customer retention strategy, employee metrics, and cross functional communication. - Architected and implemented Salesforce as a customer hub through seamless integration with disparate solutions, i.e: support channels, billing information, and proprietary user data. - Defined clear, data driven, performance indicators for ou...