/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: legollas https://cdn.slidesharecdn.com/profile-photo-legollas-48x48.jpg?cb=1645447645 Specialties: Certified ITIL Service Manager V2 Certified ITIL Expert V3 Certified PMP ISO / IEC 20000 Internal Auditor Service Level Agreement Certification BS 25999 ITSMF Poland Membership http://www.ibm.com