/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: lowe1 https://cdn.slidesharecdn.com/profile-photo-lowe1-48x48.jpg?cb=1539150597 Industry versatile professional with 17 years of hands-on experience in managing large scale customer service and contact centres both in outsourced and in house models, spanning across industries like healthcare/insurance, technology, banking/finance & telecommunications. Besides being a Six Sigma practitioner, Lena holds a MBA from University of Adelaide and is also a certified COPC速 Registered Coordinator. Having worked in several countries including Japan, USA, China and France in her career, Lena is fluent in English, Mandarin and Japanese. Under Strengths Finder profiling, Lena's top 5 Strengths are: Strategic, Relator, Ideation, Futuristic, Achiever http://www.adelaide.edu.au/news/news18345.html