/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: lweekley1 https://cdn.slidesharecdn.com/profile-photo-lweekley1-48x48.jpg?cb=1523344627 ♦ ITIL V2 & V3 FOUNDATIONS AND INTERMEDIATE LEVEL CERTIFIED, ♦ HDI SERVICE CENTER MANAGER, ♦ HDI SERVICE CENTER DIRECTOR CERTIFICED ♦ ISO9001:2008 AUDITOR CERTIFIED ♦ Expert in Technical Support, ITSM and ITIL Process Design, Service Level Management, Business Analysis, ITSM Consulting & Customer Service-Served multiple clients in the federal government, healthcare, financial, insurance, and commercial companies. From June 2003 to November 2013 I have worked with clients on gathering requirements, previewing vendors, selecting or building systems, testing & validation, ensuring they meet the customer requirements. Provided direction on process implementation, process improvement a http://www.si-intl.com