/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: mara.mattoso https://cdn.slidesharecdn.com/profile-photo-mara.mattoso-48x48.jpg?cb=1522800348 - 20+ years of experience in large and medium corporations in very diverse operation areas, such as: Quality, Customer Care/After Sales Services, Manufacture, and Engineering at Electronics and Telecommunication ‘s industries. - Managed multiple teams, direct and indirect as Project Manager to ensure KPI’s achievements providing Customer Satisfaction, Cost Management, Service Level delivery and Processes Improvements. - Managed Integrated Management Systems (ISO 9000, ISO 14000 and TL 9000) with accountability for diagnostics, strategy, audit execution, certification achievement, register relationship. - Solid knowledge in quality and process improvement: auditing, process mapping,