/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: marlenafournier https://cdn.slidesharecdn.com/profile-photo-marlenafournier-48x48.jpg?cb=1522823008 In the last 16 years working with companies in the private/public sector, Ms. Fournier has collaborated with clients and partners to build engaging communication frameworks. Her inspiration is driven by organizations who believe innovation lives where challenges exist and cultural alignment is external as much as internal; creating touch point cultures where true customer experience management thrives. Specialties: Operations Management Community Engagement Market Research Branding Eco-Focused Initiatives Business and Project Analyst Roles CRM Design and Implementation UML, Case, Activity, Collaboration diagraming RFP Process Customer Engagement Sales Enablement & Training Q&A Moder... http://www.youtube.com/watch?v=l6899iXbJdw