際際滷shows by User: mathewpatterson / http://www.slideshare.net/images/logo.gif 際際滷shows by User: mathewpatterson / Sat, 31 Oct 2015 02:19:39 GMT 際際滷Share feed for 際際滷shows by User: mathewpatterson Why Customer Service is Everyone's Job /slideshow/why-customer-service-is-everyones-job/54586544 pptversion-151031021939-lva1-app6891
Find the written version at http://trackydacks.com/wd15 - Exceptional customer service cannot be left to the customer service team. Mat Patterson from Campaign Monitor explores the essential elements of great customer service: * Customer service team * Rules & tools * The product itself * The company attitude of service. ]]>
Find the written version at http://trackydacks.com/wd15 - Exceptional customer service cannot be left to the customer service team. Mat Patterson from Campaign Monitor explores the essential elements of great customer service: * Customer service team * Rules & tools * The product itself * The company attitude of service. ]]> Sat, 31 Oct 2015 02:19:39 GMT /slideshow/why-customer-service-is-everyones-job/54586544 mathewpatterson@slideshare.net(mathewpatterson) Why customer service is everyone's job mathewpatterson Find the written version at http://trackydacks.com/wd15 - Exceptional customer service cannot be left to the customer service team. Mat Patterson from Campaign Monitor explores the essential elements of great customer service: * Customer service team * Rules & tools * The product itself * The company attitude of service. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/pptversion-151031021939-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Find the written version at http://trackydacks.com/wd15 - Exceptional customer service cannot be left to the customer service team. Mat Patterson from Campaign Monitor explores the essential elements of great customer service: * Customer service team * Rules &amp; tools * The product itself * The company attitude of service.
Why customer service is everyone's job from Mathew Patterson
]]> 26288 34 https://cdn.slidesharecdn.com/ss_thumbnails/pptversion-151031021939-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 How Campaign Monitor built their support team without heroes /slideshow/mathew-pattersonuserconf2014chicago/34273933 mathew-patterson-userconf-2014-chicago-140504213058-phpapp02
From UserConf Chicago: Mat Patterson tells how Campaign Monitor support team grew from 1 person to 20+, covers the pitfalls on the way and explains why The Wizard of Oz is a better model for a customer service team than The Avengers. The slides are incomprehensible without the notes at http://trackydacks.com/heroes]]>
From UserConf Chicago: Mat Patterson tells how Campaign Monitor support team grew from 1 person to 20+, covers the pitfalls on the way and explains why The Wizard of Oz is a better model for a customer service team than The Avengers. The slides are incomprehensible without the notes at http://trackydacks.com/heroes]]> Sun, 04 May 2014 21:30:58 GMT /slideshow/mathew-pattersonuserconf2014chicago/34273933 mathewpatterson@slideshare.net(mathewpatterson) How Campaign Monitor built their support team without heroes mathewpatterson From UserConf Chicago: Mat Patterson tells how Campaign Monitor support team grew from 1 person to 20+, covers the pitfalls on the way and explains why The Wizard of Oz is a better model for a customer service team than The Avengers. The slides are incomprehensible without the notes at http://trackydacks.com/heroes <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-userconf-2014-chicago-140504213058-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> From UserConf Chicago: Mat Patterson tells how Campaign Monitor support team grew from 1 person to 20+, covers the pitfalls on the way and explains why The Wizard of Oz is a better model for a customer service team than The Avengers. The slides are incomprehensible without the notes at http://trackydacks.com/heroes
How Campaign Monitor built their support team without heroes from Mathew Patterson
]]> 8616 20 https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-userconf-2014-chicago-140504213058-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 When it all goes wrong (because it will) /slideshow/when-it-all-goes-wrong-because-it-will/14774140 mathew-patterson-121017172027-phpapp02
A discussion (in the context of customer service for web applications) on how to plan for and cope during a major outage or problem. See http://mrpatto.com/userconf for talk notes]]>
A discussion (in the context of customer service for web applications) on how to plan for and cope during a major outage or problem. See http://mrpatto.com/userconf for talk notes]]> Wed, 17 Oct 2012 17:20:24 GMT /slideshow/when-it-all-goes-wrong-because-it-will/14774140 mathewpatterson@slideshare.net(mathewpatterson) When it all goes wrong (because it will) mathewpatterson A discussion (in the context of customer service for web applications) on how to plan for and cope during a major outage or problem. See http://mrpatto.com/userconf for talk notes <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-121017172027-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A discussion (in the context of customer service for web applications) on how to plan for and cope during a major outage or problem. See http://mrpatto.com/userconf for talk notes
When it all goes wrong (because it will) from Mathew Patterson
]]> 1199 3 https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-121017172027-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 "e" is for "everywhere": Designing email in the mobile age /slideshow/e-is-for-everything-designing-email-in-the-mobile-age/8796067 mat-patterson-110807211002-phpapp02
際際滷s from my Edge of the Web talk in Perth, Australia. Learn how you can design and build your emails to take advantage of the explosion in mobile computing on smartphones and tablets. Find out what works, what doesn't, and why you should care. ]]>
際際滷s from my Edge of the Web talk in Perth, Australia. Learn how you can design and build your emails to take advantage of the explosion in mobile computing on smartphones and tablets. Find out what works, what doesn't, and why you should care. ]]> Sun, 07 Aug 2011 21:09:57 GMT /slideshow/e-is-for-everything-designing-email-in-the-mobile-age/8796067 mathewpatterson@slideshare.net(mathewpatterson) "e" is for "everywhere": Designing email in the mobile age mathewpatterson 際際滷s from my Edge of the Web talk in Perth, Australia. Learn how you can design and build your emails to take advantage of the explosion in mobile computing on smartphones and tablets. Find out what works, what doesn't, and why you should care. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mat-patterson-110807211002-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 際際滷s from my Edge of the Web talk in Perth, Australia. Learn how you can design and build your emails to take advantage of the explosion in mobile computing on smartphones and tablets. Find out what works, what doesn&#39;t, and why you should care.
"e" is for "everywhere": Designing email in the mobile age from Mathew Patterson
]]> 3185 5 https://cdn.slidesharecdn.com/ss_thumbnails/mat-patterson-110807211002-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing for the Inbox: Email User Experience (Mathew Patterson) /slideshow/web-directions/420850 webdirections-1211423200494269-8
You already know how to design a fantastic website and craft a great user experience for your visitors. Now your client wants to send an email newsletter to all their customers, and they've asked you to design it.]]>
You already know how to design a fantastic website and craft a great user experience for your visitors. Now your client wants to send an email newsletter to all their customers, and they've asked you to design it.]]> Wed, 21 May 2008 19:35:04 GMT /slideshow/web-directions/420850 mathewpatterson@slideshare.net(mathewpatterson) Designing for the Inbox: Email User Experience (Mathew Patterson) mathewpatterson You already know how to design a fantastic website and craft a great user experience for your visitors. Now your client wants to send an email newsletter to all their customers, and they've asked you to design it. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webdirections-1211423200494269-8-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> You already know how to design a fantastic website and craft a great user experience for your visitors. Now your client wants to send an email newsletter to all their customers, and they&#39;ve asked you to design it.
Designing for the Inbox: Email User Experience (Mathew Patterson) from Mathew Patterson
]]> 4301 8 https://cdn.slidesharecdn.com/ss_thumbnails/webdirections-1211423200494269-8-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mathewpatterson-48x48.jpg?cb=1678307287 Are the people who work in customer service for banks and insurance companies and telecommunications just terrible people? I don't think so. It's the environment they work in, the processes and the lack of authority and tools that stop them doing a good job. I'm a huge proponent of great customer service coming out of a culture of valuing customers and the customer service team. At Campaign Monitor I spend my time looking after our customer service agents who work all around the world to produce fantastic results. I write and speak about customer service from the frontline to the management tier, and my background in web design in house, as a freelancer and through my own business has g... mrpatto.com https://cdn.slidesharecdn.com/ss_thumbnails/pptversion-151031021939-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/why-customer-service-is-everyones-job/54586544 Why customer service i... https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-userconf-2014-chicago-140504213058-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/mathew-pattersonuserconf2014chicago/34273933 How Campaign Monitor b... https://cdn.slidesharecdn.com/ss_thumbnails/mathew-patterson-121017172027-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/when-it-all-goes-wrong-because-it-will/14774140 When it all goes wrong...