ºÝºÝߣshows by User: matnl / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: matnl / Fri, 14 Nov 2014 01:58:39 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: matnl 2014 AEC Madrid /matnl/2014-aec-madrid 2014aecmadrid-141114015839-conversion-gate01
My presentation at the AEC (Pasion por el cliente), linking understanding customer needs and expectations and organisational implications]]>
My presentation at the AEC (Pasion por el cliente), linking understanding customer needs and expectations and organisational implications]]> Fri, 14 Nov 2014 01:58:39 GMT /matnl/2014-aec-madrid matnl@slideshare.net(matnl) 2014 AEC Madrid matnl My presentation at the AEC (Pasion por el cliente), linking understanding customer needs and expectations and organisational implications <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2014aecmadrid-141114015839-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation at the AEC (Pasion por el cliente), linking understanding customer needs and expectations and organisational implications
2014 AEC Madrid from Mark Tamis
]]> 965 1 https://cdn.slidesharecdn.com/ss_thumbnails/2014aecmadrid-141114015839-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Social Business and Customer Journey Management /slideshow/social-business-and-customer-journey-management-2014-social-business-forum-in-milan/36598044 2014sbfmilanmtm-140703102811-phpapp01
My presentation at the 2014 Social Business Forum in Milan. Event tracking for dynamic customer journey mapping to idntify touchpoints where businesses can improve customer experience and flow.]]>
My presentation at the 2014 Social Business Forum in Milan. Event tracking for dynamic customer journey mapping to idntify touchpoints where businesses can improve customer experience and flow.]]> Thu, 03 Jul 2014 10:28:11 GMT /slideshow/social-business-and-customer-journey-management-2014-social-business-forum-in-milan/36598044 matnl@slideshare.net(matnl) Social Business and Customer Journey Management matnl My presentation at the 2014 Social Business Forum in Milan. Event tracking for dynamic customer journey mapping to idntify touchpoints where businesses can improve customer experience and flow. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2014sbfmilanmtm-140703102811-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation at the 2014 Social Business Forum in Milan. Event tracking for dynamic customer journey mapping to idntify touchpoints where businesses can improve customer experience and flow.
Social Business and Customer Journey Management from Mark Tamis
]]> 1016 5 https://cdn.slidesharecdn.com/ss_thumbnails/2014sbfmilanmtm-140703102811-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Socializing your CRM /slideshow/socializing-your-crm/25853978 sbfmilan2013mtm-130903115532-
Presentation given at the Social Business Forum in Milan in early June 2013 Some slides are based on the approach taken by Causata]]>
Presentation given at the Social Business Forum in Milan in early June 2013 Some slides are based on the approach taken by Causata]]> Tue, 03 Sep 2013 11:55:31 GMT /slideshow/socializing-your-crm/25853978 matnl@slideshare.net(matnl) Socializing your CRM matnl Presentation given at the Social Business Forum in Milan in early June 2013 Some slides are based on the approach taken by Causata <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sbfmilan2013mtm-130903115532--thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation given at the Social Business Forum in Milan in early June 2013 Some slides are based on the approach taken by Causata
Socializing your CRM from Mark Tamis
]]> 574 3 https://cdn.slidesharecdn.com/ss_thumbnails/sbfmilan2013mtm-130903115532--thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Insight Into The Customer Journey /slideshow/insight-into-the-customer-journey/13219644 2012sbfmilanmtm-120606035038-phpapp01
Social Business Forum 2012 Milan Presentation in which I pull together a number of concepts such as Branding in Service Dominant Logic, JTBD, Customer Flow, Journey Mapping, organising for Experience at Touchpoints Optimisation and the link to Social Business. Trying put SB in a wider context to make sense of why it matters]]>
Social Business Forum 2012 Milan Presentation in which I pull together a number of concepts such as Branding in Service Dominant Logic, JTBD, Customer Flow, Journey Mapping, organising for Experience at Touchpoints Optimisation and the link to Social Business. Trying put SB in a wider context to make sense of why it matters]]> Wed, 06 Jun 2012 03:50:35 GMT /slideshow/insight-into-the-customer-journey/13219644 matnl@slideshare.net(matnl) Insight Into The Customer Journey matnl Social Business Forum 2012 Milan Presentation in which I pull together a number of concepts such as Branding in Service Dominant Logic, JTBD, Customer Flow, Journey Mapping, organising for Experience at Touchpoints Optimisation and the link to Social Business. Trying put SB in a wider context to make sense of why it matters <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2012sbfmilanmtm-120606035038-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Social Business Forum 2012 Milan Presentation in which I pull together a number of concepts such as Branding in Service Dominant Logic, JTBD, Customer Flow, Journey Mapping, organising for Experience at Touchpoints Optimisation and the link to Social Business. Trying put SB in a wider context to make sense of why it matters
Insight Into The Customer Journey from Mark Tamis
]]> 1163 3 https://cdn.slidesharecdn.com/ss_thumbnails/2012sbfmilanmtm-120606035038-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Go WithThe Customer Flow /slideshow/gow-withthe-customer-flow/12033787 sscmarch2012-120316074542-phpapp02
Presentation at the Selfservice Company UG on March 15, 2012]]>
Presentation at the Selfservice Company UG on March 15, 2012]]> Fri, 16 Mar 2012 07:45:40 GMT /slideshow/gow-withthe-customer-flow/12033787 matnl@slideshare.net(matnl) Go WithThe Customer Flow matnl Presentation at the Selfservice Company UG on March 15, 2012 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sscmarch2012-120316074542-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation at the Selfservice Company UG on March 15, 2012
Go WithThe Customer Flow from Mark Tamis
]]> 3938 7 https://cdn.slidesharecdn.com/ss_thumbnails/sscmarch2012-120316074542-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Social CRM is about the Social Customer, not just Social Media /slideshow/social-crm-is-about-the-social-customer-not-just-social-media/10482623 scrm2011paris-111206075911-phpapp02
My presentation at Social CRM 2011 Paris on Dec 6, 2011 (Our Social Times)]]>
My presentation at Social CRM 2011 Paris on Dec 6, 2011 (Our Social Times)]]> Tue, 06 Dec 2011 07:59:10 GMT /slideshow/social-crm-is-about-the-social-customer-not-just-social-media/10482623 matnl@slideshare.net(matnl) Social CRM is about the Social Customer, not just Social Media matnl My presentation at Social CRM 2011 Paris on Dec 6, 2011 (Our Social Times) <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scrm2011paris-111206075911-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation at Social CRM 2011 Paris on Dec 6, 2011 (Our Social Times)
Social CRM is about the Social Customer, not just Social Media from Mark Tamis
]]> 1204 3 https://cdn.slidesharecdn.com/ss_thumbnails/scrm2011paris-111206075911-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Future of Social CRM /slideshow/the-future-of-social-crm-7877720/7877720 scrm2011mayuk-110507150004-phpapp02
My presentation at Social CRM 2011 on May 6 in London CC BY-NC-ND 3.0 ]]>
My presentation at Social CRM 2011 on May 6 in London CC BY-NC-ND 3.0 ]]> Sat, 07 May 2011 15:00:03 GMT /slideshow/the-future-of-social-crm-7877720/7877720 matnl@slideshare.net(matnl) The Future of Social CRM matnl My presentation at Social CRM 2011 on May 6 in London CC BY-NC-ND 3.0 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scrm2011mayuk-110507150004-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation at Social CRM 2011 on May 6 in London CC BY-NC-ND 3.0
The Future of Social CRM from Mark Tamis
]]> 2397 4 https://cdn.slidesharecdn.com/ss_thumbnails/scrm2011mayuk-110507150004-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Social CRM Presentation at Cebit Webciety, March 2, 2011 /slideshow/social-crm-presentation-at-cebit-webciety-march-22011/7125683 scrmcebit2011-110302164609-phpapp02
My presentation at CeBIT webciety on March 2, 2011. This served as an introduction to the ensuing Panel discussion between Martin Schneider of SugarCRM, Ulf Brandes of Deutsche Messe Interactive and myself]]>
My presentation at CeBIT webciety on March 2, 2011. This served as an introduction to the ensuing Panel discussion between Martin Schneider of SugarCRM, Ulf Brandes of Deutsche Messe Interactive and myself]]> Wed, 02 Mar 2011 16:46:07 GMT /slideshow/social-crm-presentation-at-cebit-webciety-march-22011/7125683 matnl@slideshare.net(matnl) Social CRM Presentation at Cebit Webciety, March 2, 2011 matnl My presentation at CeBIT webciety on March 2, 2011. This served as an introduction to the ensuing Panel discussion between Martin Schneider of SugarCRM, Ulf Brandes of Deutsche Messe Interactive and myself <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/scrmcebit2011-110302164609-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My presentation at CeBIT webciety on March 2, 2011. This served as an introduction to the ensuing Panel discussion between Martin Schneider of SugarCRM, Ulf Brandes of Deutsche Messe Interactive and myself
Social CRM Presentation at Cebit Webciety, March 2, 2011 from Mark Tamis
]]> 1515 12 https://cdn.slidesharecdn.com/ss_thumbnails/scrmcebit2011-110302164609-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Entreprise 2.0 : Le livre blanc https://fr.slideshare.net/slideshow/entreprise-20-le-livre-blanc/6058961 entreprise20-12917196772966-phpapp01
I participated in a collective White Paper that deals with Enterprise 2.0 in France. My section is on E2.0 and social CRM. Further info here: http://poncier.org/blog/?p=2495]]>
I participated in a collective White Paper that deals with Enterprise 2.0 in France. My section is on E2.0 and social CRM. Further info here: http://poncier.org/blog/?p=2495]]> Tue, 07 Dec 2010 05:04:21 GMT https://fr.slideshare.net/slideshow/entreprise-20-le-livre-blanc/6058961 matnl@slideshare.net(matnl) Entreprise 2.0 : Le livre blanc matnl I participated in a collective White Paper that deals with Enterprise 2.0 in France. My section is on E2.0 and social CRM. Further info here: http://poncier.org/blog/?p=2495 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/entreprise20-12917196772966-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> I participated in a collective White Paper that deals with Enterprise 2.0 in France. My section is on E2.0 and social CRM. Further info here: http://poncier.org/blog/?p=2495
from Mark Tamis
]]> 3452 6 https://cdn.slidesharecdn.com/ss_thumbnails/entreprise20-12917196772966-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Enterprise 2.0 Conference Milano June 2010 /slideshow/enterprise-20-conference-milano-june-2010/4527237 enterprise20conferencemilanojune2010-12767869953086-phpapp01
Social CRM presentation at the Enterprise 2.0 Conference in Milan, June 9-10, 2010 - Esteban Kolsky @ekolsky and Mark Tamis @MarkTamis]]>
Social CRM presentation at the Enterprise 2.0 Conference in Milan, June 9-10, 2010 - Esteban Kolsky @ekolsky and Mark Tamis @MarkTamis]]> Thu, 17 Jun 2010 10:05:50 GMT /slideshow/enterprise-20-conference-milano-june-2010/4527237 matnl@slideshare.net(matnl) Enterprise 2.0 Conference Milano June 2010 matnl Social CRM presentation at the Enterprise 2.0 Conference in Milan, June 9-10, 2010 - Esteban Kolsky @ekolsky and Mark Tamis @MarkTamis <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprise20conferencemilanojune2010-12767869953086-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Social CRM presentation at the Enterprise 2.0 Conference in Milan, June 9-10, 2010 - Esteban Kolsky @ekolsky and Mark Tamis @MarkTamis
Enterprise 2.0 Conference Milano June 2010 from Mark Tamis
]]> 759 3 https://cdn.slidesharecdn.com/ss_thumbnails/enterprise20conferencemilanojune2010-12767869953086-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-matnl-48x48.jpg?cb=1529943082 Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow"​, "Socializing your CRM"​, "Insight into the Customer Journey"​, "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com. He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr marktamis.com/ https://cdn.slidesharecdn.com/ss_thumbnails/2014aecmadrid-141114015839-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds matnl/2014-aec-madrid 2014 AEC Madrid https://cdn.slidesharecdn.com/ss_thumbnails/2014sbfmilanmtm-140703102811-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/social-business-and-customer-journey-management-2014-social-business-forum-in-milan/36598044 Social Business and Cu... https://cdn.slidesharecdn.com/ss_thumbnails/sbfmilan2013mtm-130903115532--thumbnail.jpg?width=320&height=320&fit=bounds slideshow/socializing-your-crm/25853978 Socializing your CRM