際際滷shows by User: mdisaac / http://www.slideshare.net/images/logo.gif 際際滷shows by User: mdisaac / Wed, 14 Jan 2015 07:04:10 GMT 際際滷Share feed for 際際滷shows by User: mdisaac Service Recovery; A 2nd Chance to Make a Good 1st Impression. /mdisaac/service-reco srhealthcaress-150114070410-conversion-gate02
Give your staff the tools they need to create positive experiences for their patients. Even in the best organizations, things go wrong and patients/residents and their families are inconvenienced. Research shows that effective handling not only keeps them from leaving, it actually strengthens their loyalty. If done well, Service Recovery can significantly improve profitability.]]>
Give your staff the tools they need to create positive experiences for their patients. Even in the best organizations, things go wrong and patients/residents and their families are inconvenienced. Research shows that effective handling not only keeps them from leaving, it actually strengthens their loyalty. If done well, Service Recovery can significantly improve profitability.]]> Wed, 14 Jan 2015 07:04:10 GMT /mdisaac/service-reco mdisaac@slideshare.net(mdisaac) Service Recovery; A 2nd Chance to Make a Good 1st Impression. mdisaac Give your staff the tools they need to create positive experiences for their patients. Even in the best organizations, things go wrong and patients/residents and their families are inconvenienced. Research shows that effective handling not only keeps them from leaving, it actually strengthens their loyalty. If done well, Service Recovery can significantly improve profitability. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/srhealthcaress-150114070410-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Give your staff the tools they need to create positive experiences for their patients. Even in the best organizations, things go wrong and patients/residents and their families are inconvenienced. Research shows that effective handling not only keeps them from leaving, it actually strengthens their loyalty. If done well, Service Recovery can significantly improve profitability.
Service Recovery; A 2nd Chance to Make a Good 1st Impression. from Gorman Business Consultants
]]> 938 4 https://cdn.slidesharecdn.com/ss_thumbnails/srhealthcaress-150114070410-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 "7 Slight Edges to Keeping Your Customers" /mdisaac/ss-more-referrals ssmorereferrals-140818123540-phpapp01
Learn what the 7 Slight Edges are to keep more of your customers. Grow from the inside, develop more referrals, engage your employees.]]>
Learn what the 7 Slight Edges are to keep more of your customers. Grow from the inside, develop more referrals, engage your employees.]]> Mon, 18 Aug 2014 12:35:40 GMT /mdisaac/ss-more-referrals mdisaac@slideshare.net(mdisaac) "7 Slight Edges to Keeping Your Customers" mdisaac Learn what the 7 Slight Edges are to keep more of your customers. Grow from the inside, develop more referrals, engage your employees. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ssmorereferrals-140818123540-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Learn what the 7 Slight Edges are to keep more of your customers. Grow from the inside, develop more referrals, engage your employees.
"7 Slight Edges to Keeping Your Customers" from Gorman Business Consultants
]]> 604 2 https://cdn.slidesharecdn.com/ss_thumbnails/ssmorereferrals-140818123540-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mdisaac-48x48.jpg?cb=1523555679 MARK ISAAC I have been a customer service training professional for over twenty eight years. I specializes in customer retention, employee engagement, time management and leadership communication. I have traveled extensively working with companies to create a customer experience in the financial, construction, healthcare, telecommunications, and hospitality industries to name a few. I have conducted seminars in front of hundreds of attendees, workshops with company management and leadership teams, as well as one-on-one coaching. My programs have been described as insightful, clear-cut, and action provoking. Past participants have said, Mark takes complicated information and ma https://7slightedges.wordpress.com/ https://cdn.slidesharecdn.com/ss_thumbnails/srhealthcaress-150114070410-conversion-gate02-thumbnail.jpg?width=320&height=320&fit=bounds mdisaac/service-reco Service Recovery; A 2n... https://cdn.slidesharecdn.com/ss_thumbnails/ssmorereferrals-140818123540-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds mdisaac/ss-more-referrals &quot;7 Slight Edges to Kee...