ºÝºÝߣshows by User: meldstudios / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: meldstudios / Fri, 09 Sep 2016 04:29:51 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: meldstudios UX Australia 2016 - State Library of Victoria Service Redesign - Chris O'Brien (Meld Studios) 240816 /slideshow/ux-australia-2016-state-library-of-victoria-service-redesign-chris-obrien-meld-studios-240816/65846233 slvuxaustralia2016-chrisobrienmeldstudios240816-160909042952
More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels. The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria. In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects.]]>
More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels. The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria. In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects.]]> Fri, 09 Sep 2016 04:29:51 GMT /slideshow/ux-australia-2016-state-library-of-victoria-service-redesign-chris-obrien-meld-studios-240816/65846233 meldstudios@slideshare.net(meldstudios) UX Australia 2016 - State Library of Victoria Service Redesign - Chris O'Brien (Meld Studios) 240816 meldstudios More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels. The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria. In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/slvuxaustralia2016-chrisobrienmeldstudios240816-160909042952-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> More and more projects are looking to integrate digital and physical service environments, delivering a cohesive experience to customers as they interact with the organisation across many different channels. The State Library of Victoria attracts nearly two million visitors a year and even more than that through its online channels and phone-based services. It has a rich history and plays a central role in the cultural life of Victoria. In 2014 the Library underwent a comprehensive re-design of its service delivery, working closely with Meld Studios over a thirteen week period. During the project the team embarked on a series of activities aimed at understanding the service context of this institution. Along the way, the team not only learned about the Library, it also learned a few lessons about large-scale service design projects.
UX Australia 2016 - State Library of Victoria Service Redesign - Chris O'Brien (Meld Studios) 240816 from Meld Studios
]]> 1184 6 https://cdn.slidesharecdn.com/ss_thumbnails/slvuxaustralia2016-chrisobrienmeldstudios240816-160909042952-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing services for the enterprise /slideshow/designing-services-for-the-enterprise/61126138 servicedesign2016cleansed-160420053322
Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task. This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.]]>
Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task. This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.]]> Wed, 20 Apr 2016 05:33:22 GMT /slideshow/designing-services-for-the-enterprise/61126138 meldstudios@slideshare.net(meldstudios) Designing services for the enterprise meldstudios Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task. This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesign2016cleansed-160420053322-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Service Design typically looks at customer relationships outside the organization, yet a growing body of work is showing the value of service design when applied to the fundamental services that exist within an organization. Internal service units such as IT, HR, Finance and Procurement are ripe for reinvention, and Service Design is an ideal toolkit to approach the task. This talk will look at how the notion of ‘customer-centredness’ is impacting internal business functions, and the role Service Design can take in reinventing these traditional, siloed functions.
Designing services for the enterprise from Meld Studios
]]> 715 5 https://cdn.slidesharecdn.com/ss_thumbnails/servicedesign2016cleansed-160420053322-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Ux australia talk 2014 : Reflections of a story teller /slideshow/ux-australia-talk-2014-reflections-of-a-story-teller/40796323 uxaustraliatalk2014-reflectionsofastoryteller-141027202543-conversion-gate01
Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story.]]>
Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story.]]> Mon, 27 Oct 2014 20:25:43 GMT /slideshow/ux-australia-talk-2014-reflections-of-a-story-teller/40796323 meldstudios@slideshare.net(meldstudios) Ux australia talk 2014 : Reflections of a story teller meldstudios Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxaustraliatalk2014-reflectionsofastoryteller-141027202543-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Stories create engagement. I’ve been in positions where a story needs to be told, or a story needs to emerge. I’ve also had to tell this story knowing nothing, or knowing everything. In this talk, I’ll share my insights around what to think about when telling your own story.
Ux australia talk 2014 : Reflections of a story teller from Meld Studios
]]> 1745 1 https://cdn.slidesharecdn.com/ss_thumbnails/uxaustraliatalk2014-reflectionsofastoryteller-141027202543-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Becoming a great listener with one simple trick /meldstudios/becoming-a-great-listener-with-one-simple-trick-38623389 becomingagreatlistenerwithonesimpletrick-withspeakernotesonslides-140902192035-phpapp02
]]>
]]> Tue, 02 Sep 2014 19:20:34 GMT /meldstudios/becoming-a-great-listener-with-one-simple-trick-38623389 meldstudios@slideshare.net(meldstudios) Becoming a great listener with one simple trick meldstudios <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/becomingagreatlistenerwithonesimpletrick-withspeakernotesonslides-140902192035-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Becoming a great listener with one simple trick from Meld Studios
]]> 1355 3 https://cdn.slidesharecdn.com/ss_thumbnails/becomingagreatlistenerwithonesimpletrick-withspeakernotesonslides-140902192035-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What I’ve learned about research interviews from talk shows /slideshow/what-ive-learned-about-research-interviews-from-talk-shows/38576804 uxkimberley-140901170850-phpapp01
Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie. Kimberley is a senior designer with Meld Studios.]]>
Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie. Kimberley is a senior designer with Meld Studios.]]> Mon, 01 Sep 2014 17:08:50 GMT /slideshow/what-ive-learned-about-research-interviews-from-talk-shows/38576804 meldstudios@slideshare.net(meldstudios) What I’ve learned about research interviews from talk shows meldstudios Kimberley's 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie. Kimberley is a senior designer with Meld Studios. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxkimberley-140901170850-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Kimberley&#39;s 10 Minute talk from UX Australia 2014 looked at how we can learn a lot about uncovering deep insights in research interviews by mimicking the techniques of talk show hosts such as Ira Glass, Terry Gross and Jennie Brockie. Kimberley is a senior designer with Meld Studios.
What I’ve learned about research interviews from talk shows from Meld Studios
]]> 1760 7 https://cdn.slidesharecdn.com/ss_thumbnails/uxkimberley-140901170850-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Beyond digital: UX to service design /slideshow/beyond-digital-ux-to-service-design/38554743 uxaustraliabeyonddigitalpresentationv1-140901050121-phpapp01
Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios. AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation Description: Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges. Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges. In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey. More details available over at the UX Australia site.]]>
Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios. AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation Description: Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges. Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges. In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey. More details available over at the UX Australia site.]]> Mon, 01 Sep 2014 05:01:21 GMT /slideshow/beyond-digital-ux-to-service-design/38554743 meldstudios@slideshare.net(meldstudios) Beyond digital: UX to service design meldstudios Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios. AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation Description: Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges. Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges. In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey. More details available over at the UX Australia site. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uxaustraliabeyonddigitalpresentationv1-140901050121-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation given at UX Australia 2014 in Sydney by Iain Barker, Meld Studios. AUDIO of the talk is available here: http://uxaustralia.com.au/uxaustralia-2014/beyond-digital-presentation Description: Organisations are turning to people with design sensibilities to inform and lead significant changes within their businesses. UX practitioners have the necessary design sensibilities, but few are applying themselves to these new challenges. Iain Barker is co-founder and principal at Meld Studios. He spent 13 years working in the design of digital things before spending the last 7 years applying his skills to non-digital design challenges. In this presentation he shares his experiences, describes the challenges and opportunities, and provides guidance to help you get started on a similar journey. More details available over at the UX Australia site.
Beyond digital: UX to service design from Meld Studios
]]> 9470 5 https://cdn.slidesharecdn.com/ss_thumbnails/uxaustraliabeyonddigitalpresentationv1-140901050121-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Reimagining enterprise IT: Shifting from technology provider to experience enabler /slideshow/experience-v3/34900521 experiencev3-140520072331-phpapp02
In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers. Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment. We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led.]]>
In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers. Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment. We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led.]]> Tue, 20 May 2014 07:23:31 GMT /slideshow/experience-v3/34900521 meldstudios@slideshare.net(meldstudios) Reimagining enterprise IT: Shifting from technology provider to experience enabler meldstudios In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers. Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment. We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/experiencev3-140520072331-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> In order for organisations to truly become experience-centric, it is critical for IT to shift its role as well. IT has impact on all aspects of how an organisation operates, and this in turn has direct impact on how well the business can deliver value to itself and to customers. Customer and staff experience are at the heart of this shift, as experience is often the only differentiator in an increasingly commodified product and service environment. We’ll explore what an experience-enabling IT function looks like, within shaping experience strategy down to supporting and maintaining the experience-led environment of today. This is a critical (and often-overlooked) part of any organisation becoming, and staying, experience-led.
Reimagining enterprise IT: Shifting from technology provider to experience enabler from Meld Studios
]]> 1101 2 https://cdn.slidesharecdn.com/ss_thumbnails/experiencev3-140520072331-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customers First: Designing for differentiation, conversion and loyalty /meldstudios/customers-first-designing-for-differentiation-conversion-and-loyalty devyldertraveltech2013-130919060546-phpapp01
Janna DeVylder spoke at TravelTech 2013 description: Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty.]]>
Janna DeVylder spoke at TravelTech 2013 description: Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty.]]> Thu, 19 Sep 2013 06:05:46 GMT /meldstudios/customers-first-designing-for-differentiation-conversion-and-loyalty meldstudios@slideshare.net(meldstudios) Customers First: Designing for differentiation, conversion and loyalty meldstudios Janna DeVylder spoke at TravelTech 2013 description: Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/devyldertraveltech2013-130919060546-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Janna DeVylder spoke at TravelTech 2013 description: Customer First: Giving customers an excellent experience should be at the heart of every great travel business. This session looks at website user experience, differentiation, conversion and loyalty.
Customers First: Designing for differentiation, conversion and loyalty from Meld Studios
]]> 1073 3 https://cdn.slidesharecdn.com/ss_thumbnails/devyldertraveltech2013-130919060546-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Levels of context: The impact of zoom on the contexts we research, design for & implement within /slideshow/levels-of-context-the-impact-of-zoom-on-the-contexts-we-research-design-for-implement-within/9013866 levelsofcontextfinal-110825194029-phpapp02
Presented at UX Australia in August, 2011. To design the most appropriate products or services, designers need to understand the contexts in which the product or service will sit. With product and service design, there are levels of context to consider, creating an important framework for our research, design and implementation processes. The 1977 Powers of Ten documentary by Charles and Ray Eames inspires and illustrates levels of context well, showing a frame of focus and then zooming out by a power of ten to show that the initial frame is sitting within an even larger context, with new variables to consider at each level. Applying this zoom construct to design, each level focuses us in on different factors, and this focus impacts the type of research, design and implementation approach we need to take. For example, imagine you are asked to design a mobile application. The levels of context for consideration could be: Screen elements (ie. space constraint; screen real estate; legibility; colour) Entire application within a phone (ie. purpose of app within world of other mobile apps; phone form factor; operating system; updates; support teams) Phone within a hand (ie. computing versus talking; haptics; keyed entry versus touch) Person with phone on a bus using the application (ie. screen glare; one-handed entry and use; privacy; situations of use) Janna will demonstrate practical ways for designers to consider these levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. By zooming in to different levels of context we can appropriately understand the people, organisations, settings and situations surrounding the products or services we’re designing. Understanding these levels will impact project focus, research scope, clarify design dependencies, and illustrate what is and isn’t in our control as designers.]]>
Presented at UX Australia in August, 2011. To design the most appropriate products or services, designers need to understand the contexts in which the product or service will sit. With product and service design, there are levels of context to consider, creating an important framework for our research, design and implementation processes. The 1977 Powers of Ten documentary by Charles and Ray Eames inspires and illustrates levels of context well, showing a frame of focus and then zooming out by a power of ten to show that the initial frame is sitting within an even larger context, with new variables to consider at each level. Applying this zoom construct to design, each level focuses us in on different factors, and this focus impacts the type of research, design and implementation approach we need to take. For example, imagine you are asked to design a mobile application. The levels of context for consideration could be: Screen elements (ie. space constraint; screen real estate; legibility; colour) Entire application within a phone (ie. purpose of app within world of other mobile apps; phone form factor; operating system; updates; support teams) Phone within a hand (ie. computing versus talking; haptics; keyed entry versus touch) Person with phone on a bus using the application (ie. screen glare; one-handed entry and use; privacy; situations of use) Janna will demonstrate practical ways for designers to consider these levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. By zooming in to different levels of context we can appropriately understand the people, organisations, settings and situations surrounding the products or services we’re designing. Understanding these levels will impact project focus, research scope, clarify design dependencies, and illustrate what is and isn’t in our control as designers.]]> Thu, 25 Aug 2011 19:40:27 GMT /slideshow/levels-of-context-the-impact-of-zoom-on-the-contexts-we-research-design-for-implement-within/9013866 meldstudios@slideshare.net(meldstudios) Levels of context: The impact of zoom on the contexts we research, design for & implement within meldstudios Presented at UX Australia in August, 2011. To design the most appropriate products or services, designers need to understand the contexts in which the product or service will sit. With product and service design, there are levels of context to consider, creating an important framework for our research, design and implementation processes. The 1977 Powers of Ten documentary by Charles and Ray Eames inspires and illustrates levels of context well, showing a frame of focus and then zooming out by a power of ten to show that the initial frame is sitting within an even larger context, with new variables to consider at each level. Applying this zoom construct to design, each level focuses us in on different factors, and this focus impacts the type of research, design and implementation approach we need to take. For example, imagine you are asked to design a mobile application. The levels of context for consideration could be: Screen elements (ie. space constraint; screen real estate; legibility; colour) Entire application within a phone (ie. purpose of app within world of other mobile apps; phone form factor; operating system; updates; support teams) Phone within a hand (ie. computing versus talking; haptics; keyed entry versus touch) Person with phone on a bus using the application (ie. screen glare; one-handed entry and use; privacy; situations of use) Janna will demonstrate practical ways for designers to consider these levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. By zooming in to different levels of context we can appropriately understand the people, organisations, settings and situations surrounding the products or services we’re designing. Understanding these levels will impact project focus, research scope, clarify design dependencies, and illustrate what is and isn’t in our control as designers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/levelsofcontextfinal-110825194029-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at UX Australia in August, 2011. To design the most appropriate products or services, designers need to understand the contexts in which the product or service will sit. With product and service design, there are levels of context to consider, creating an important framework for our research, design and implementation processes. The 1977 Powers of Ten documentary by Charles and Ray Eames inspires and illustrates levels of context well, showing a frame of focus and then zooming out by a power of ten to show that the initial frame is sitting within an even larger context, with new variables to consider at each level. Applying this zoom construct to design, each level focuses us in on different factors, and this focus impacts the type of research, design and implementation approach we need to take. For example, imagine you are asked to design a mobile application. The levels of context for consideration could be: Screen elements (ie. space constraint; screen real estate; legibility; colour) Entire application within a phone (ie. purpose of app within world of other mobile apps; phone form factor; operating system; updates; support teams) Phone within a hand (ie. computing versus talking; haptics; keyed entry versus touch) Person with phone on a bus using the application (ie. screen glare; one-handed entry and use; privacy; situations of use) Janna will demonstrate practical ways for designers to consider these levels of context from the beginning of a project and how to integrate this thinking into every facet of the project. By zooming in to different levels of context we can appropriately understand the people, organisations, settings and situations surrounding the products or services we’re designing. Understanding these levels will impact project focus, research scope, clarify design dependencies, and illustrate what is and isn’t in our control as designers.
Levels of context: The impact of zoom on the contexts we research, design for & implement within from Meld Studios
]]> 2714 2 https://cdn.slidesharecdn.com/ss_thumbnails/levelsofcontextfinal-110825194029-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Mapping a service /slideshow/mapping-a-service/7832862 mappingaservicefinal-110504093134-phpapp01
This was presented at Service Design 2011 on 3 May, 2011 in Sydney, Australia. The description: Service design cannot be practiced to its fullest extent without the capability of capturing and expressing what a service is. In addition to capturing the core processes and logistics of service delivery, such as touchpoints, roles, contexts and purposes, we also need to capture the inherent qualities of the service experience, from both a customer and business perspective. Drawing on their work with some of Australia’s largest organisations and smallest start-up businesses, Janna DeVylder and Iain Barker of Meld Studios will share practical insights applicable to anyone wanting to use service mapping within their practice. They will look at service mapping as both a process and as an outcome. First they will define what a service map is, what elements are required to create it, and an overview of how you can express a service visually. They will also discuss how the map can be used dependent upon where in the project process you are, from mapping current-state and identifying opportunity areas, expressing future state, or articulating the service roadmap of getting from today to the future. Based in Sydney, Meld Studios are strategic designers with business brains. They help organisations to see new ways of thinking, explore opportunities and turn ideas into tangible realities.]]>
This was presented at Service Design 2011 on 3 May, 2011 in Sydney, Australia. The description: Service design cannot be practiced to its fullest extent without the capability of capturing and expressing what a service is. In addition to capturing the core processes and logistics of service delivery, such as touchpoints, roles, contexts and purposes, we also need to capture the inherent qualities of the service experience, from both a customer and business perspective. Drawing on their work with some of Australia’s largest organisations and smallest start-up businesses, Janna DeVylder and Iain Barker of Meld Studios will share practical insights applicable to anyone wanting to use service mapping within their practice. They will look at service mapping as both a process and as an outcome. First they will define what a service map is, what elements are required to create it, and an overview of how you can express a service visually. They will also discuss how the map can be used dependent upon where in the project process you are, from mapping current-state and identifying opportunity areas, expressing future state, or articulating the service roadmap of getting from today to the future. Based in Sydney, Meld Studios are strategic designers with business brains. They help organisations to see new ways of thinking, explore opportunities and turn ideas into tangible realities.]]> Wed, 04 May 2011 09:31:31 GMT /slideshow/mapping-a-service/7832862 meldstudios@slideshare.net(meldstudios) Mapping a service meldstudios This was presented at Service Design 2011 on 3 May, 2011 in Sydney, Australia. The description: Service design cannot be practiced to its fullest extent without the capability of capturing and expressing what a service is. In addition to capturing the core processes and logistics of service delivery, such as touchpoints, roles, contexts and purposes, we also need to capture the inherent qualities of the service experience, from both a customer and business perspective. Drawing on their work with some of Australia’s largest organisations and smallest start-up businesses, Janna DeVylder and Iain Barker of Meld Studios will share practical insights applicable to anyone wanting to use service mapping within their practice. They will look at service mapping as both a process and as an outcome. First they will define what a service map is, what elements are required to create it, and an overview of how you can express a service visually. They will also discuss how the map can be used dependent upon where in the project process you are, from mapping current-state and identifying opportunity areas, expressing future state, or articulating the service roadmap of getting from today to the future. Based in Sydney, Meld Studios are strategic designers with business brains. They help organisations to see new ways of thinking, explore opportunities and turn ideas into tangible realities. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mappingaservicefinal-110504093134-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This was presented at Service Design 2011 on 3 May, 2011 in Sydney, Australia. The description: Service design cannot be practiced to its fullest extent without the capability of capturing and expressing what a service is. In addition to capturing the core processes and logistics of service delivery, such as touchpoints, roles, contexts and purposes, we also need to capture the inherent qualities of the service experience, from both a customer and business perspective. Drawing on their work with some of Australia’s largest organisations and smallest start-up businesses, Janna DeVylder and Iain Barker of Meld Studios will share practical insights applicable to anyone wanting to use service mapping within their practice. They will look at service mapping as both a process and as an outcome. First they will define what a service map is, what elements are required to create it, and an overview of how you can express a service visually. They will also discuss how the map can be used dependent upon where in the project process you are, from mapping current-state and identifying opportunity areas, expressing future state, or articulating the service roadmap of getting from today to the future. Based in Sydney, Meld Studios are strategic designers with business brains. They help organisations to see new ways of thinking, explore opportunities and turn ideas into tangible realities.
Mapping a service from Meld Studios
]]> 14814 18 https://cdn.slidesharecdn.com/ss_thumbnails/mappingaservicefinal-110504093134-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-meldstudios-48x48.jpg?cb=1614909980 We seek to improve the everyday lives of people as they interact with the world around them. We work with organisations such as Telstra, Qantas, AMP, NRMA, The State Library of Victoria, the NSW Department of Police and Justice, and the NSW Department of Education and Communities to do just that. www.meldstudios.com.au https://cdn.slidesharecdn.com/ss_thumbnails/slvuxaustralia2016-chrisobrienmeldstudios240816-160909042952-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ux-australia-2016-state-library-of-victoria-service-redesign-chris-obrien-meld-studios-240816/65846233 UX Australia 2016 - St... https://cdn.slidesharecdn.com/ss_thumbnails/servicedesign2016cleansed-160420053322-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-services-for-the-enterprise/61126138 Designing services for... https://cdn.slidesharecdn.com/ss_thumbnails/uxaustraliatalk2014-reflectionsofastoryteller-141027202543-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ux-australia-talk-2014-reflections-of-a-story-teller/40796323 Ux australia talk 2014...