/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: michgrl https://cdn.slidesharecdn.com/profile-photo-michgrl-48x48.jpg?cb=1580182570 - Years in IT industry working with software and hardware security and service companies - Manages SMB to enterprise accounts with more million dollar contracts - Develops and maintains relationship with internal management and employees, external vendors and clients thru efficient communication and trust by ensuring resolution of major issues. - Implements support strategies based on the IT Service Management standards, and performs technical analysis of software or hardware issues. - Develops strategic growth for SMEs by linking service with technology - Streamline operations by implementing systems - Customer centric Specialties: - Escalation management, liaison, ITIL ... http://www.unboggleit.com