/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: mike27560 https://public.slidesharecdn.com/v2/images/profile-picture.png EXECUTIVE PROFILE Accomplished technology professional with 15 years of IT management with focus on building, delivering and supporting technology solutions that empower business organizations to capitalize on opportunities and create efficient processes. 11 years IT Services Management (ITSM), process architect and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL V3 Expert certified. MBA Duke University (IT Management and Marketing). Specialties: IT Service Management based on ITIL best practices performed across all ITIL Service Support and Delivery areas. ITIL Service Support i... cvs.com