際際滷shows by User: mittelstaedt / http://www.slideshare.net/images/logo.gif 際際滷shows by User: mittelstaedt / Thu, 22 Jun 2017 22:25:13 GMT 際際滷Share feed for 際際滷shows by User: mittelstaedt Designing a Results Driven Digital Strategy: Customers and Corporations Digital Journeys are just Beginning /slideshow/designing-a-results-driven-digital-strategy-customers-and-corporations-digital-journeys-are-just-beginning/77189967 finalversion-designingaresultsdrivendigitalstrategy-170622222513
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience? What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View Designing a Results Driven Digital Strategy aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.]]>
The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience? What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View Designing a Results Driven Digital Strategy aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.]]> Thu, 22 Jun 2017 22:25:13 GMT /slideshow/designing-a-results-driven-digital-strategy-customers-and-corporations-digital-journeys-are-just-beginning/77189967 mittelstaedt@slideshare.net(mittelstaedt) Designing a Results Driven Digital Strategy: Customers and Corporations Digital Journeys are just Beginning mittelstaedt The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience? What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View Designing a Results Driven Digital Strategy aims to analyze and provoke a series of strategic reflections on issues & opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/finalversion-designingaresultsdrivendigitalstrategy-170622222513-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The common questions in the market today are: How can I Design a Results Driven Digital Strategy? Mobile Strategies Sell or it is just about a better Customer Experience? What are the key building blocks to envision and build an innovative digital strategy? How disruptive it should be? As much as FinTech Startup Winners? And how can I establish a flexible Digital Roadmap, that can change constantly in this new agile world? What happens if I build an apparently Perfect Digital Customer Journey and do not transform my corporation from inside? The new Point of View Designing a Results Driven Digital Strategy aims to analyze and provoke a series of strategic reflections on issues &amp; opportunities such as digital customer experience maturity, personalization, digital transformation, analytics insights, mobility, agile organization, benefits and results of digital projects etc, which I have combined with examples from my practical experience and innovative cases in the marketplace.
Designing a Results Driven Digital Strategy: Customers and Corporations Digital Journeys are just Beginning from Fabio Mittelstaedt
]]> 724 10 https://cdn.slidesharecdn.com/ss_thumbnails/finalversion-designingaresultsdrivendigitalstrategy-170622222513-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design in Business, Creating Strategic Value Through Great Customer Experience /slideshow/design-in-business-creating-strategic-value-through-great-customer-experience-74332848/74332848 designinbusinesscreatingstrategicvaluethroughgreatcustomerexperience-170404112628
Design in Business is much more than Creating a Pretty App, it is about Creating Strategic Value Through Great Customer Experience. You can grow revenues from 30% to 50%, reduce costs from 10% to 20% and increase customer acquisition rate from 15% to 30%. Your Net Promoter Score and Customer Retention can ramp up from 80% to 90%. The ROI of successful Digital Design Strategies can be strong, varying from 50% up to 125%. It is a strategic problem-solving approach based on design thinking and agile methodology that drives a robust innovation, built by highly collaborative cross-functional teams that deliver very pragmatic experimental results in short periods of time called sprints, that speed the launch of products and services, that dont need to be perfect at first time. It is about capturing customer vision and needs, combining advanced analytics and personalized customer journeys, optimized in a omnichannell seamless experience, created as digital-first concept. A strategic design engages the customer with empathy, translating latent aspirations into an extremely simple and objective platform that becomes an evolving model, continuously improved with a dynamic and flexible digital operating model. But using design to develop your digital strategy goes beyond customer experience, it must transform internal culture, simplify and digitize backoffice process and adapt core systems in an open and upgradable architecture, ideally based on cloud solutions and powered by analytics, artificial intelligence and machine learning over time. There is no right or wrong in design and digital strategy, the most important is quickly learn, test and improve with customers eyes.]]>
Design in Business is much more than Creating a Pretty App, it is about Creating Strategic Value Through Great Customer Experience. You can grow revenues from 30% to 50%, reduce costs from 10% to 20% and increase customer acquisition rate from 15% to 30%. Your Net Promoter Score and Customer Retention can ramp up from 80% to 90%. The ROI of successful Digital Design Strategies can be strong, varying from 50% up to 125%. It is a strategic problem-solving approach based on design thinking and agile methodology that drives a robust innovation, built by highly collaborative cross-functional teams that deliver very pragmatic experimental results in short periods of time called sprints, that speed the launch of products and services, that dont need to be perfect at first time. It is about capturing customer vision and needs, combining advanced analytics and personalized customer journeys, optimized in a omnichannell seamless experience, created as digital-first concept. A strategic design engages the customer with empathy, translating latent aspirations into an extremely simple and objective platform that becomes an evolving model, continuously improved with a dynamic and flexible digital operating model. But using design to develop your digital strategy goes beyond customer experience, it must transform internal culture, simplify and digitize backoffice process and adapt core systems in an open and upgradable architecture, ideally based on cloud solutions and powered by analytics, artificial intelligence and machine learning over time. There is no right or wrong in design and digital strategy, the most important is quickly learn, test and improve with customers eyes.]]> Tue, 04 Apr 2017 11:26:28 GMT /slideshow/design-in-business-creating-strategic-value-through-great-customer-experience-74332848/74332848 mittelstaedt@slideshare.net(mittelstaedt) Design in Business, Creating Strategic Value Through Great Customer Experience mittelstaedt Design in Business is much more than Creating a Pretty App, it is about Creating Strategic Value Through Great Customer Experience. You can grow revenues from 30% to 50%, reduce costs from 10% to 20% and increase customer acquisition rate from 15% to 30%. Your Net Promoter Score and Customer Retention can ramp up from 80% to 90%. The ROI of successful Digital Design Strategies can be strong, varying from 50% up to 125%. It is a strategic problem-solving approach based on design thinking and agile methodology that drives a robust innovation, built by highly collaborative cross-functional teams that deliver very pragmatic experimental results in short periods of time called sprints, that speed the launch of products and services, that dont need to be perfect at first time. It is about capturing customer vision and needs, combining advanced analytics and personalized customer journeys, optimized in a omnichannell seamless experience, created as digital-first concept. A strategic design engages the customer with empathy, translating latent aspirations into an extremely simple and objective platform that becomes an evolving model, continuously improved with a dynamic and flexible digital operating model. But using design to develop your digital strategy goes beyond customer experience, it must transform internal culture, simplify and digitize backoffice process and adapt core systems in an open and upgradable architecture, ideally based on cloud solutions and powered by analytics, artificial intelligence and machine learning over time. There is no right or wrong in design and digital strategy, the most important is quickly learn, test and improve with customers eyes. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/designinbusinesscreatingstrategicvaluethroughgreatcustomerexperience-170404112628-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Design in Business is much more than Creating a Pretty App, it is about Creating Strategic Value Through Great Customer Experience. You can grow revenues from 30% to 50%, reduce costs from 10% to 20% and increase customer acquisition rate from 15% to 30%. Your Net Promoter Score and Customer Retention can ramp up from 80% to 90%. The ROI of successful Digital Design Strategies can be strong, varying from 50% up to 125%. It is a strategic problem-solving approach based on design thinking and agile methodology that drives a robust innovation, built by highly collaborative cross-functional teams that deliver very pragmatic experimental results in short periods of time called sprints, that speed the launch of products and services, that dont need to be perfect at first time. It is about capturing customer vision and needs, combining advanced analytics and personalized customer journeys, optimized in a omnichannell seamless experience, created as digital-first concept. A strategic design engages the customer with empathy, translating latent aspirations into an extremely simple and objective platform that becomes an evolving model, continuously improved with a dynamic and flexible digital operating model. But using design to develop your digital strategy goes beyond customer experience, it must transform internal culture, simplify and digitize backoffice process and adapt core systems in an open and upgradable architecture, ideally based on cloud solutions and powered by analytics, artificial intelligence and machine learning over time. There is no right or wrong in design and digital strategy, the most important is quickly learn, test and improve with customers eyes.
Design in Business, Creating Strategic Value Through Great Customer Experience from Fabio Mittelstaedt
]]> 135 2 https://cdn.slidesharecdn.com/ss_thumbnails/designinbusinesscreatingstrategicvaluethroughgreatcustomerexperience-170404112628-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Digital Strategy in Banking: Thinking about the Customer Experience First /slideshow/digital-strategy-in-banking-thinking-about-the-customer-experience-first/65189493 digitalstrategyexecutiondrivinganewerainbanking-thinkingaboutthecustomerjourneyexperiencefirsttowin-160820141658
Simple think is not enough anymore, you need to design think your new digital Bank. Re-invented services, different concepts and new business models. Rewired competition coming from digital garage start-ups from all over the world. And a completely reshaped customer experience in Banking designed from entrepreneurs and FinTech pioneers coming from all industries. All at remarkable speed. Its safe to say that digital is disrupting banking, and not just unbundling products but building a new lifestyle and enhanced customer journey. So how can banks carry out the right digital strategy and an effective digital governance? Banks should disrupt themselves and redefine their digital strategy for growth based on three imperatives for success: 1. Technology entrepreneur, to flex your platform with the mindset of a start-up; 2. Banking entrepreneur, to re-orient your business and drive an agile transformation; 3. Digital entrepreneur, to delight your customer with the perfect experience. ]]>
Simple think is not enough anymore, you need to design think your new digital Bank. Re-invented services, different concepts and new business models. Rewired competition coming from digital garage start-ups from all over the world. And a completely reshaped customer experience in Banking designed from entrepreneurs and FinTech pioneers coming from all industries. All at remarkable speed. Its safe to say that digital is disrupting banking, and not just unbundling products but building a new lifestyle and enhanced customer journey. So how can banks carry out the right digital strategy and an effective digital governance? Banks should disrupt themselves and redefine their digital strategy for growth based on three imperatives for success: 1. Technology entrepreneur, to flex your platform with the mindset of a start-up; 2. Banking entrepreneur, to re-orient your business and drive an agile transformation; 3. Digital entrepreneur, to delight your customer with the perfect experience. ]]> Sat, 20 Aug 2016 14:16:57 GMT /slideshow/digital-strategy-in-banking-thinking-about-the-customer-experience-first/65189493 mittelstaedt@slideshare.net(mittelstaedt) Digital Strategy in Banking: Thinking about the Customer Experience First mittelstaedt Simple think is not enough anymore, you need to design think your new digital Bank. Re-invented services, different concepts and new business models. Rewired competition coming from digital garage start-ups from all over the world. And a completely reshaped customer experience in Banking designed from entrepreneurs and FinTech pioneers coming from all industries. All at remarkable speed. Its safe to say that digital is disrupting banking, and not just unbundling products but building a new lifestyle and enhanced customer journey. So how can banks carry out the right digital strategy and an effective digital governance? Banks should disrupt themselves and redefine their digital strategy for growth based on three imperatives for success: 1. Technology entrepreneur, to flex your platform with the mindset of a start-up; 2. Banking entrepreneur, to re-orient your business and drive an agile transformation; 3. Digital entrepreneur, to delight your customer with the perfect experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/digitalstrategyexecutiondrivinganewerainbanking-thinkingaboutthecustomerjourneyexperiencefirsttowin-160820141658-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Simple think is not enough anymore, you need to design think your new digital Bank. Re-invented services, different concepts and new business models. Rewired competition coming from digital garage start-ups from all over the world. And a completely reshaped customer experience in Banking designed from entrepreneurs and FinTech pioneers coming from all industries. All at remarkable speed. Its safe to say that digital is disrupting banking, and not just unbundling products but building a new lifestyle and enhanced customer journey. So how can banks carry out the right digital strategy and an effective digital governance? Banks should disrupt themselves and redefine their digital strategy for growth based on three imperatives for success: 1. Technology entrepreneur, to flex your platform with the mindset of a start-up; 2. Banking entrepreneur, to re-orient your business and drive an agile transformation; 3. Digital entrepreneur, to delight your customer with the perfect experience.
Digital Strategy in Banking: Thinking about the Customer Experience First from Fabio Mittelstaedt
]]> 570 2 https://cdn.slidesharecdn.com/ss_thumbnails/digitalstrategyexecutiondrivinganewerainbanking-thinkingaboutthecustomerjourneyexperiencefirsttowin-160820141658-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customers cant be Digitized. Has Digital reached its tipping point? /slideshow/customers-cant-be-digitized-has-digital-reached-its-tipping-point/64326746 hasdigitalreacheditstippingpointthehighpriceofobsession-160724135251
Digital innovation has been a game-changer for companies, but the real question is: do companies really understand what this new type of consumer want? 88% of customers use digital channels at some point in their experience. And only 36% believe digital channels are better than non-digital channels. So it is not about investing all your money in digital. You need a strategy behind and figure out the ideal customer journey that each different customer desire, with the best mix of digital and non-digital options that allows customers to pursue the experience they want at any given time. Customers cant be digitized. That means making customer experiences more, not less, human. ]]>
Digital innovation has been a game-changer for companies, but the real question is: do companies really understand what this new type of consumer want? 88% of customers use digital channels at some point in their experience. And only 36% believe digital channels are better than non-digital channels. So it is not about investing all your money in digital. You need a strategy behind and figure out the ideal customer journey that each different customer desire, with the best mix of digital and non-digital options that allows customers to pursue the experience they want at any given time. Customers cant be digitized. That means making customer experiences more, not less, human. ]]> Sun, 24 Jul 2016 13:52:51 GMT /slideshow/customers-cant-be-digitized-has-digital-reached-its-tipping-point/64326746 mittelstaedt@slideshare.net(mittelstaedt) Customers cant be Digitized. Has Digital reached its tipping point? mittelstaedt Digital innovation has been a game-changer for companies, but the real question is: do companies really understand what this new type of consumer want? 88% of customers use digital channels at some point in their experience. And only 36% believe digital channels are better than non-digital channels. So it is not about investing all your money in digital. You need a strategy behind and figure out the ideal customer journey that each different customer desire, with the best mix of digital and non-digital options that allows customers to pursue the experience they want at any given time. Customers cant be digitized. That means making customer experiences more, not less, human. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/hasdigitalreacheditstippingpointthehighpriceofobsession-160724135251-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Digital innovation has been a game-changer for companies, but the real question is: do companies really understand what this new type of consumer want? 88% of customers use digital channels at some point in their experience. And only 36% believe digital channels are better than non-digital channels. So it is not about investing all your money in digital. You need a strategy behind and figure out the ideal customer journey that each different customer desire, with the best mix of digital and non-digital options that allows customers to pursue the experience they want at any given time. Customers cant be digitized. That means making customer experiences more, not less, human.
Customers cant be Digitized. Has Digital reached its tipping point? from Fabio Mittelstaedt
]]> 184 2 https://cdn.slidesharecdn.com/ss_thumbnails/hasdigitalreacheditstippingpointthehighpriceofobsession-160724135251-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Being Digital, Fast-forward to the Right Digital Strategy /slideshow/being-digital-fastforward-to-the-right-digital-strategy-64219486/64219486 being-digital-fast-forward-report-2015-160720190811
Do my Company have the right Digital Strategy? Is it compelling enough to beat my competitors? Or to conquer the new digital customers from millenniums to baby boomers? Competing in a world shaped by digital technologies requires a fundamentally different approach to how strategies are developed and executed. 55% of business leaders admit that they do not yet have an enterprise-level digital strategy to support their corporate strategy. But there is a difference between developing some digital capabilities or being a digital lead in your industry. Digital disrupts business strategy. Business leaders must consider a new strategic approach.]]>
Do my Company have the right Digital Strategy? Is it compelling enough to beat my competitors? Or to conquer the new digital customers from millenniums to baby boomers? Competing in a world shaped by digital technologies requires a fundamentally different approach to how strategies are developed and executed. 55% of business leaders admit that they do not yet have an enterprise-level digital strategy to support their corporate strategy. But there is a difference between developing some digital capabilities or being a digital lead in your industry. Digital disrupts business strategy. Business leaders must consider a new strategic approach.]]> Wed, 20 Jul 2016 19:08:11 GMT /slideshow/being-digital-fastforward-to-the-right-digital-strategy-64219486/64219486 mittelstaedt@slideshare.net(mittelstaedt) Being Digital, Fast-forward to the Right Digital Strategy mittelstaedt Do my Company have the right Digital Strategy? Is it compelling enough to beat my competitors? Or to conquer the new digital customers from millenniums to baby boomers? Competing in a world shaped by digital technologies requires a fundamentally different approach to how strategies are developed and executed. 55% of business leaders admit that they do not yet have an enterprise-level digital strategy to support their corporate strategy. But there is a difference between developing some digital capabilities or being a digital lead in your industry. Digital disrupts business strategy. Business leaders must consider a new strategic approach. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/being-digital-fast-forward-report-2015-160720190811-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Do my Company have the right Digital Strategy? Is it compelling enough to beat my competitors? Or to conquer the new digital customers from millenniums to baby boomers? Competing in a world shaped by digital technologies requires a fundamentally different approach to how strategies are developed and executed. 55% of business leaders admit that they do not yet have an enterprise-level digital strategy to support their corporate strategy. But there is a difference between developing some digital capabilities or being a digital lead in your industry. Digital disrupts business strategy. Business leaders must consider a new strategic approach.
Being Digital, Fast-forward to the Right Digital Strategy from Fabio Mittelstaedt
]]> 480 2 https://cdn.slidesharecdn.com/ss_thumbnails/being-digital-fast-forward-report-2015-160720190811-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Value unchained - Digital Ecosystems: Use Digital Platforms to Transform Value Chains into Value Networks /slideshow/value-unchained-digital-ecosystems-use-digital-platforms-to-transform-value-chains-into-value-networks/64144435 valueunchained-digitalecosystems-160719011540
A few strategic questions should be asked when you think about Digital ecosystems: Are my products and services increasingly becoming contestable or obsolete? Why? How has my industry evolved over the years? How is revenue generated today? Digital ecosystems open up new ways to reach customers, work with suppliers and unlock value. 81% of executives believe that platforms will reshape industries into interconnected ecosystems. It is imperative that Companies willing to remain competitive establish operating models that can best deliver value to highly sophisticated, digitally savvy customers. ]]>
A few strategic questions should be asked when you think about Digital ecosystems: Are my products and services increasingly becoming contestable or obsolete? Why? How has my industry evolved over the years? How is revenue generated today? Digital ecosystems open up new ways to reach customers, work with suppliers and unlock value. 81% of executives believe that platforms will reshape industries into interconnected ecosystems. It is imperative that Companies willing to remain competitive establish operating models that can best deliver value to highly sophisticated, digitally savvy customers. ]]> Tue, 19 Jul 2016 01:15:40 GMT /slideshow/value-unchained-digital-ecosystems-use-digital-platforms-to-transform-value-chains-into-value-networks/64144435 mittelstaedt@slideshare.net(mittelstaedt) Value unchained - Digital Ecosystems: Use Digital Platforms to Transform Value Chains into Value Networks mittelstaedt A few strategic questions should be asked when you think about Digital ecosystems: Are my products and services increasingly becoming contestable or obsolete? Why? How has my industry evolved over the years? How is revenue generated today? Digital ecosystems open up new ways to reach customers, work with suppliers and unlock value. 81% of executives believe that platforms will reshape industries into interconnected ecosystems. It is imperative that Companies willing to remain competitive establish operating models that can best deliver value to highly sophisticated, digitally savvy customers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/valueunchained-digitalecosystems-160719011540-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A few strategic questions should be asked when you think about Digital ecosystems: Are my products and services increasingly becoming contestable or obsolete? Why? How has my industry evolved over the years? How is revenue generated today? Digital ecosystems open up new ways to reach customers, work with suppliers and unlock value. 81% of executives believe that platforms will reshape industries into interconnected ecosystems. It is imperative that Companies willing to remain competitive establish operating models that can best deliver value to highly sophisticated, digitally savvy customers.
Value unchained - Digital Ecosystems: Use Digital Platforms to Transform Value Chains into Value Networks from Fabio Mittelstaedt
]]> 177 2 https://cdn.slidesharecdn.com/ss_thumbnails/valueunchained-digitalecosystems-160719011540-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Memo to the c suite- you are not the main driver of change /slideshow/memo-to-the-c-suite-you-are-not-the-main-driver-of-change-64098846/64098846 memotothec-suite-youarenotthemaindriverofchange-160717141837
Many executives still believe organization change should be driven from the top down. Others believe in the bottom up approach. But most successful change programs radiate neither from the top nor bottom of the organization, but from the center from business unit leaders. From the top down business unit leaders translate the corporate vision into terms staffers can understand and embrace. From the bottom up they ensure teams below them are well led and have the resources to do their jobs. Successful change requires strong leadership at all levels. And what is the role of the C-suite in driving change? Be the catalyst...not the driver.]]>
Many executives still believe organization change should be driven from the top down. Others believe in the bottom up approach. But most successful change programs radiate neither from the top nor bottom of the organization, but from the center from business unit leaders. From the top down business unit leaders translate the corporate vision into terms staffers can understand and embrace. From the bottom up they ensure teams below them are well led and have the resources to do their jobs. Successful change requires strong leadership at all levels. And what is the role of the C-suite in driving change? Be the catalyst...not the driver.]]> Sun, 17 Jul 2016 14:18:37 GMT /slideshow/memo-to-the-c-suite-you-are-not-the-main-driver-of-change-64098846/64098846 mittelstaedt@slideshare.net(mittelstaedt) Memo to the c suite- you are not the main driver of change mittelstaedt Many executives still believe organization change should be driven from the top down. Others believe in the bottom up approach. But most successful change programs radiate neither from the top nor bottom of the organization, but from the center from business unit leaders. From the top down business unit leaders translate the corporate vision into terms staffers can understand and embrace. From the bottom up they ensure teams below them are well led and have the resources to do their jobs. Successful change requires strong leadership at all levels. And what is the role of the C-suite in driving change? Be the catalyst...not the driver. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/memotothec-suite-youarenotthemaindriverofchange-160717141837-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Many executives still believe organization change should be driven from the top down. Others believe in the bottom up approach. But most successful change programs radiate neither from the top nor bottom of the organization, but from the center from business unit leaders. From the top down business unit leaders translate the corporate vision into terms staffers can understand and embrace. From the bottom up they ensure teams below them are well led and have the resources to do their jobs. Successful change requires strong leadership at all levels. And what is the role of the C-suite in driving change? Be the catalyst...not the driver.
Memo to the c suite- you are not the main driver of change from Fabio Mittelstaedt
]]> 280 2 https://cdn.slidesharecdn.com/ss_thumbnails/memotothec-suite-youarenotthemaindriverofchange-160717141837-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Digital Banking Customer 3.0: What Changed in the Satisfaction and Loyalty in the Era of Disruptive Innovation /slideshow/digital-banking-customer-30-what-changed-in-the-satisfaction-and-loyalty-in-the-era-of-disruptive-innovation/64034641 digitalbankingcustomer3-160714174402
Fintech Startups are bringing new banking business models focused on simple and effective customer experience based on mobile and with lower fees. And traditional Banks are struggling to face these neo banking challengers by developing new internal digital capabilities or collaborating with Fintech and even buying them. But in this new Fintech hype scenario, how is the satisfaction and loyalty of banking customers?]]>
Fintech Startups are bringing new banking business models focused on simple and effective customer experience based on mobile and with lower fees. And traditional Banks are struggling to face these neo banking challengers by developing new internal digital capabilities or collaborating with Fintech and even buying them. But in this new Fintech hype scenario, how is the satisfaction and loyalty of banking customers?]]> Thu, 14 Jul 2016 17:44:02 GMT /slideshow/digital-banking-customer-30-what-changed-in-the-satisfaction-and-loyalty-in-the-era-of-disruptive-innovation/64034641 mittelstaedt@slideshare.net(mittelstaedt) Digital Banking Customer 3.0: What Changed in the Satisfaction and Loyalty in the Era of Disruptive Innovation mittelstaedt Fintech Startups are bringing new banking business models focused on simple and effective customer experience based on mobile and with lower fees. And traditional Banks are struggling to face these neo banking challengers by developing new internal digital capabilities or collaborating with Fintech and even buying them. But in this new Fintech hype scenario, how is the satisfaction and loyalty of banking customers? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/digitalbankingcustomer3-160714174402-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Fintech Startups are bringing new banking business models focused on simple and effective customer experience based on mobile and with lower fees. And traditional Banks are struggling to face these neo banking challengers by developing new internal digital capabilities or collaborating with Fintech and even buying them. But in this new Fintech hype scenario, how is the satisfaction and loyalty of banking customers?
Digital Banking Customer 3.0: What Changed in the Satisfaction and Loyalty in the Era of Disruptive Innovation from Fabio Mittelstaedt
]]> 387 3 https://cdn.slidesharecdn.com/ss_thumbnails/digitalbankingcustomer3-160714174402-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mittelstaedt-48x48.jpg?cb=1691600122 Fabio Mittelstaedt is currently Senior Principal at Accenture卒s Global Group where is acting since March 2006. Fabio leads innovation practice, supporting Latam leadership and strategic Clients in all Industries. Its broad experience synergizes knowledge from the marketplace in different Industries, management consulting & strategy background, digital and disruptive models. Deep expertise in Digital Innovation, IoT, Strategic Planning, Customer Strategy, Customer Service & Experience, Loyalty Strategy, Agile Scrum Methodology, Design Thinking, Strategic Sourcing, Marketing & Sales Projects in Latin America, USA, Canada & Europe. Responsible for Digital & CX offerings, industry outlook,... https://cdn.slidesharecdn.com/ss_thumbnails/finalversion-designingaresultsdrivendigitalstrategy-170622222513-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/designing-a-results-driven-digital-strategy-customers-and-corporations-digital-journeys-are-just-beginning/77189967 Designing a Results Dr... https://cdn.slidesharecdn.com/ss_thumbnails/designinbusinesscreatingstrategicvaluethroughgreatcustomerexperience-170404112628-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/design-in-business-creating-strategic-value-through-great-customer-experience-74332848/74332848 Design in Business, Cr... https://cdn.slidesharecdn.com/ss_thumbnails/digitalstrategyexecutiondrivinganewerainbanking-thinkingaboutthecustomerjourneyexperiencefirsttowin-160820141658-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/digital-strategy-in-banking-thinking-about-the-customer-experience-first/65189493 Digital Strategy in Ba...