ºÝºÝߣshows by User: mjayliebs / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: mjayliebs / Tue, 22 Jan 2013 04:37:36 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: mjayliebs Enterprise Customer Experience - DRI /slideshow/enterprise-customer-experience-dri/16113845 enterprisecustomerexperience-dri-130122043736-phpapp01
Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; ]]>
Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; ]]> Tue, 22 Jan 2013 04:37:36 GMT /slideshow/enterprise-customer-experience-dri/16113845 mjayliebs@slideshare.net(mjayliebs) Enterprise Customer Experience - DRI mjayliebs Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprisecustomerexperience-dri-130122043736-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required;
Enterprise Customer Experience - DRI from Mitch Lieberman
]]> 5448 8 https://cdn.slidesharecdn.com/ss_thumbnails/enterprisecustomerexperience-dri-130122043736-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Enterprise Customer Experience /slideshow/enterprise-customer-experience/16105620 enterprise-customer-experiencefinal-130121174327-phpapp02
Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; that 
is what we are seeking to describe in this short paper. ]]>
Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; that 
is what we are seeking to describe in this short paper. ]]> Mon, 21 Jan 2013 17:43:27 GMT /slideshow/enterprise-customer-experience/16105620 mjayliebs@slideshare.net(mjayliebs) Enterprise Customer Experience mjayliebs Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; that 
is what we are seeking to describe in this short paper. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprise-customer-experiencefinal-130121174327-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience is the superset of sensations, emotions and perceptions felt by your customers before, during and after product or service use. Experiences are created through interactions with things, people and the surroundings. Sharing of experiences happens across both physical and digital worlds, from a smile or a laugh, to a smiley face emoticon. The boundaries between physical and digital are blurring, even merging. Instant feedback, instant photos, instant communications, shared easily, quickly and without hesitation, or forethought. People like to share their experiences with their family, friends, co-workers and in general with the world around them. It is not only possible to capture, understand and learn from all of these digital interactions, but, the future of business just might depend on it and doing so requires planning and execution. Enterprise Customer Experience represents the people, processes and technology required to listen, guide and engage your customers in the digital world; all towards creating personalized therefore enhanced experiences. Just like the real world, in the digital space, experience cannot be given, but can be designed, enabled and carefully considered. The simple idea is to learn from what is shared, turn it into information, provide insights to people that need it and then actions to be executed, all to further enhance the customer experience. There are a lot of moving parts, including technology as one, along with people and process. The imperative is to start with listening and progress to insights, actions and knowledge. Each digital interaction creates data, which leads to information that when properly leveraged creates insights. When something is good, can you repeat it, when something is bad, how quickly can it be changed, altered? Each customer interaction is an opportunity to learn and grow. From first Ad impression and Website visit, to product purchase, product use, service interaction, receiving a bill or talking to support, each element has a unique input to, and impact on, customer experience.
 The technology, how it is used by people and the process required; that 
is what we are seeking to describe in this short paper.
Enterprise Customer Experience from Mitch Lieberman
]]> 2271 3 https://cdn.slidesharecdn.com/ss_thumbnails/enterprise-customer-experiencefinal-130121174327-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Contact Center of the Future - A Business Context /slideshow/contact-center-future-final/11778217 contactcenterfuture-final-120227235146-phpapp02
From Customer Centric to Customer Experience and Customer Journeys the simple premise is to always make the customer is the center of everything you do. The Contact Center needs to evolve to support this vision]]>
From Customer Centric to Customer Experience and Customer Journeys the simple premise is to always make the customer is the center of everything you do. The Contact Center needs to evolve to support this vision]]> Mon, 27 Feb 2012 23:51:45 GMT /slideshow/contact-center-future-final/11778217 mjayliebs@slideshare.net(mjayliebs) The Contact Center of the Future - A Business Context mjayliebs From Customer Centric to Customer Experience and Customer Journeys the simple premise is to always make the customer is the center of everything you do. �The Contact Center needs to evolve to support this vision <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contactcenterfuture-final-120227235146-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> From Customer Centric to Customer Experience and Customer Journeys the simple premise is to always make the customer is the center of everything you do. �The Contact Center needs to evolve to support this vision
The Contact Center of the Future - A Business Context from Mitch Lieberman
]]> 3062 8 https://cdn.slidesharecdn.com/ss_thumbnails/contactcenterfuture-final-120227235146-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Social Customer and Customer 2.0 /slideshow/the-soc/5319910 salesedgesummitmjl-100929194439-phpapp02
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]]> Wed, 29 Sep 2010 19:44:30 GMT /slideshow/the-soc/5319910 mjayliebs@slideshare.net(mjayliebs) The Social Customer and Customer 2.0 mjayliebs <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/salesedgesummitmjl-100929194439-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
The Social Customer and Customer 2.0 from Mitch Lieberman
]]> 520 2 https://cdn.slidesharecdn.com/ss_thumbnails/salesedgesummitmjl-100929194439-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Guide to understanding social crm /slideshow/guide-to-understanding-social-crm-4720224/4720224 guidetounderstandingsocialcrm-100709085117-phpapp02
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]]> Fri, 09 Jul 2010 08:51:13 GMT /slideshow/guide-to-understanding-social-crm-4720224/4720224 mjayliebs@slideshare.net(mjayliebs) Guide to understanding social crm mjayliebs <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/guidetounderstandingsocialcrm-100709085117-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Guide to understanding social crm from Mitch Lieberman
]]> 2016 4 https://cdn.slidesharecdn.com/ss_thumbnails/guidetounderstandingsocialcrm-100709085117-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CRM in the age of the Social Web /slideshow/crm-in-the-age-of-the-social-web/4521167 understandingsocialcrmjune10-100616192430-phpapp01
Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not your rules. It is an extension of CRM, not a replacement, and among the important benefits is that it adds value back to the users and customers.]]>
Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not your rules. It is an extension of CRM, not a replacement, and among the important benefits is that it adds value back to the users and customers.]]> Wed, 16 Jun 2010 19:24:24 GMT /slideshow/crm-in-the-age-of-the-social-web/4521167 mjayliebs@slideshare.net(mjayliebs) CRM in the age of the Social Web mjayliebs Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not your rules. It is an extension of CRM, not a replacement, and among the important benefits is that it adds value back to the users and customers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/understandingsocialcrmjune10-100616192430-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not your rules. It is an extension of CRM, not a replacement, and among the important benefits is that it adds value back to the users and customers.
CRM in the age of the Social Web from Mitch Lieberman
]]> 2142 11 https://cdn.slidesharecdn.com/ss_thumbnails/understandingsocialcrmjune10-100616192430-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What is Social CRM anyway? /slideshow/vermont777/4343633 vermont777-100528095102-phpapp02
From a Rolodex, to excel, to ACT!, to CRM - now Social CRM is it really necessary? Is it really new? A quick presentation to help clarify the answers]]>
From a Rolodex, to excel, to ACT!, to CRM - now Social CRM is it really necessary? Is it really new? A quick presentation to help clarify the answers]]> Fri, 28 May 2010 09:50:56 GMT /slideshow/vermont777/4343633 mjayliebs@slideshare.net(mjayliebs) What is Social CRM anyway? mjayliebs From a Rolodex, to excel, to ACT!, to CRM - now Social CRM is it really necessary? Is it really new? A quick presentation to help clarify the answers <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/vermont777-100528095102-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> From a Rolodex, to excel, to ACT!, to CRM - now Social CRM is it really necessary? Is it really new? A quick presentation to help clarify the answers
What is Social CRM anyway? from Mitch Lieberman
]]> 588 2 https://cdn.slidesharecdn.com/ss_thumbnails/vermont777-100528095102-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Engagement, a key part to Social CRM /slideshow/engagement-a-key-part-to-social-crm/4316521 socbizexecsummitmjl-100526073127-phpapp02
The era of the passive consumer is history. The empowered consumer are increasingly in control of the process, your job is to engage]]>
The era of the passive consumer is history. The empowered consumer are increasingly in control of the process, your job is to engage]]> Wed, 26 May 2010 07:29:18 GMT /slideshow/engagement-a-key-part-to-social-crm/4316521 mjayliebs@slideshare.net(mjayliebs) Engagement, a key part to Social CRM mjayliebs The era of the passive consumer is history. The empowered consumer are increasingly in control of the process, your job is to engage <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/socbizexecsummitmjl-100526073127-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The era of the passive consumer is history. The empowered consumer are increasingly in control of the process, your job is to engage
Engagement, a key part to Social CRM from Mitch Lieberman
]]> 404 3 https://cdn.slidesharecdn.com/ss_thumbnails/socbizexecsummitmjl-100526073127-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Linuxtag Co Creating /slideshow/linuxtag-co-creating/1645106 linuxtagco-creating-090626110333-phpapp01
Given at Linuxtag Berlin, this was presentation focusing on helping open source companies engage their communities for the common good.]]>
Given at Linuxtag Berlin, this was presentation focusing on helping open source companies engage their communities for the common good.]]> Fri, 26 Jun 2009 11:03:31 GMT /slideshow/linuxtag-co-creating/1645106 mjayliebs@slideshare.net(mjayliebs) Linuxtag Co Creating mjayliebs Given at Linuxtag Berlin, this was presentation focusing on helping open source companies engage their communities for the common good. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/linuxtagco-creating-090626110333-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Given at Linuxtag Berlin, this was presentation focusing on helping open source companies engage their communities for the common good.
Linuxtag Co Creating from Mitch Lieberman
]]> 850 4 https://cdn.slidesharecdn.com/ss_thumbnails/linuxtagco-creating-090626110333-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mjayliebs-48x48.jpg?cb=1666108721 In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction. www.dri-global.com https://cdn.slidesharecdn.com/ss_thumbnails/enterprisecustomerexperience-dri-130122043736-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/enterprise-customer-experience-dri/16113845 Enterprise Customer Ex... https://cdn.slidesharecdn.com/ss_thumbnails/enterprise-customer-experiencefinal-130121174327-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/enterprise-customer-experience/16105620 Enterprise Customer Ex... https://cdn.slidesharecdn.com/ss_thumbnails/contactcenterfuture-final-120227235146-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/contact-center-future-final/11778217 The Contact Center of ...