/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: mohghaleb https://cdn.slidesharecdn.com/profile-photo-mohghaleb-48x48.jpg?cb=1553846215 - Many years of experience in technical customer management and support with Bachelor in Computer Science. - Knowledgeable and effective working with different cultures gained through years of international customer facing experience. - Ability to develop and monitor project schedules and timelines to identify and meet critical milestones. - Ability to interact with and explain things to all groups of technical and non-technical people up to a CxO level. - Using ATS (Analytic Trouble Shooting from Kepner Tregoe) as one of the main methods in solving problems. - Voice of the Customer Award from Dell – EMEA expert center – for constantly turning dissatisfied customer cases into positive on