�ݺ�ߣshows by User: moxiesoftware

�ݺ�ߣshows by User: moxiesoftware / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: moxiesoftware / Wed, 07 Nov 2018 15:31:41 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: moxiesoftware Extending Campaign Reach and Performance /slideshow/extending-campaign-reach-and-performance/122296487 extend-campaign-performance-webinar-nov-2018-181107153142
Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Next, we dig into metrics and hope to hit a new all-time-high click rate or page views (and conversions likely still hover at 3%). Learn tactical tips that will extend the reach and performance of your campaigns, including: ○ Best digital channels for each campaign ○ Key campaign-centered metrics (no vanity metrics here) ○ Optimizing campaign results throughout the lead funnel ○ Message-match tips for personalized engagement]]>
Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Next, we dig into metrics and hope to hit a new all-time-high click rate or page views (and conversions likely still hover at 3%). Learn tactical tips that will extend the reach and performance of your campaigns, including: ○ Best digital channels for each campaign ○ Key campaign-centered metrics (no vanity metrics here) ○ Optimizing campaign results throughout the lead funnel ○ Message-match tips for personalized engagement]]> Wed, 07 Nov 2018 15:31:41 GMT /slideshow/extending-campaign-reach-and-performance/122296487 moxiesoftware@slideshare.net(moxiesoftware) Extending Campaign Reach and Performance moxiesoftware Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Next, we dig into metrics and hope to hit a new all-time-high click rate or page views (and conversions likely still hover at 3%). Learn tactical tips that will extend the reach and performance of your campaigns, including: ○ Best digital channels for each campaign ○ Key campaign-centered metrics (no vanity metrics here) ○ Optimizing campaign results throughout the lead funnel ○ Message-match tips for personalized engagement <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/extend-campaign-performance-webinar-nov-2018-181107153142-thumbnail.jpg?width=120&height=120&fit=bounds" /> Marketers are constantly generating campaigns to feature new products and promotions that acquire customers. Next, we dig into metrics and hope to hit a new all-time-high click rate or page views (and conversions likely still hover at 3%). Learn tactical tips that will extend the reach and performance of your campaigns, including: ○ Best digital channels for each campaign ○ Key campaign-centered metrics (no vanity metrics here) ○ Optimizing campaign results throughout the lead funnel ○ Message-match tips for personalized engagement

Extending Campaign Reach and Performance from Moxie

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1 Engaging the Digital Customer /slideshow/engaging-the-digital-customer/37774683 engagingthedigitalcustomerwebinarslides-140807141227-phpapp02
Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey. During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including: * Understanding how and when to interact with customers * Considerations for systems of engagement * Role of proactive engagement to drive revenue * Detailed use case from strategy to implementation]]>
Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey. During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including: * Understanding how and when to interact with customers * Considerations for systems of engagement * Role of proactive engagement to drive revenue * Detailed use case from strategy to implementation]]> Thu, 07 Aug 2014 14:12:26 GMT /slideshow/engaging-the-digital-customer/37774683 moxiesoftware@slideshare.net(moxiesoftware) Engaging the Digital Customer moxiesoftware Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey. During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including: * Understanding how and when to interact with customers * Considerations for systems of engagement * Role of proactive engagement to drive revenue * Detailed use case from strategy to implementation <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/engagingthedigitalcustomerwebinarslides-140807141227-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey. During this webinar, Engaging the Digital Customer: Experiences that Drive Revenue and Loyalty, industry analyst Paul Greenberg will discuss ways to increase customer value, including: * Understanding how and when to interact with customers * Considerations for systems of engagement * Role of proactive engagement to drive revenue * Detailed use case from strategy to implementation

Engaging the Digital Customer from Moxie

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1 Become an eCommerce Standout - Anticipate Their Next Move with Proactive Engagement /slideshow/become-an-ecommerce-standout/36385993 proactiveengagmentslideshare-140627110928-phpapp02
Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue. During this webinar, Become an eCommerce Standout, industry analyst Diane Clarkson discussed ways to standout in the changing ecommerce world, including: * What today's customers want * Why the future of engagement is proactive * The business benefits of proactive engagement * Key tools for engagement throughout the customer journey]]>
Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue. During this webinar, Become an eCommerce Standout, industry analyst Diane Clarkson discussed ways to standout in the changing ecommerce world, including: * What today's customers want * Why the future of engagement is proactive * The business benefits of proactive engagement * Key tools for engagement throughout the customer journey]]> Fri, 27 Jun 2014 11:09:28 GMT /slideshow/become-an-ecommerce-standout/36385993 moxiesoftware@slideshare.net(moxiesoftware) Become an eCommerce Standout - Anticipate Their Next Move with Proactive Engagement moxiesoftware Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue. During this webinar, Become an eCommerce Standout, industry analyst Diane Clarkson discussed ways to standout in the changing ecommerce world, including: * What today's customers want * Why the future of engagement is proactive * The business benefits of proactive engagement * Key tools for engagement throughout the customer journey <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/proactiveengagmentslideshare-140627110928-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue. During this webinar, Become an eCommerce Standout, industry analyst Diane Clarkson discussed ways to standout in the changing ecommerce world, including: * What today's customers want * Why the future of engagement is proactive * The business benefits of proactive engagement * Key tools for engagement throughout the customer journey

Become an eCommerce Standout - Anticipate Their Next Move with Proactive Engagement from Moxie

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1 How Dell Delivers Personalized Customer Experiences, Leveraging Digital Communication Channels /slideshow/how-dell-delivers-customized-customer-experiences/32586356 delletail2014-140321113104-phpapp02
Jennifer Statham, Dell's Executive Director of Global Marketing Technology presents at eTail West 2014 in San Antonio. She discusses Dell's business mission and how the use of Moxie Software's chat solution is critical to Dell's delivery of personalized customer experiences.]]>
Jennifer Statham, Dell's Executive Director of Global Marketing Technology presents at eTail West 2014 in San Antonio. She discusses Dell's business mission and how the use of Moxie Software's chat solution is critical to Dell's delivery of personalized customer experiences.]]> Fri, 21 Mar 2014 11:31:04 GMT /slideshow/how-dell-delivers-customized-customer-experiences/32586356 moxiesoftware@slideshare.net(moxiesoftware) How Dell Delivers Personalized Customer Experiences, Leveraging Digital Communication Channels moxiesoftware Jennifer Statham, Dell's Executive Director of Global Marketing Technology presents at eTail West 2014 in San Antonio. She discusses Dell's business mission and how the use of Moxie Software's chat solution is critical to Dell's delivery of personalized customer experiences. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/delletail2014-140321113104-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Jennifer Statham, Dell's Executive Director of Global Marketing Technology presents at eTail West 2014 in San Antonio. She discusses Dell's business mission and how the use of Moxie Software's chat solution is critical to Dell's delivery of personalized customer experiences.

How Dell Delivers Personalized Customer Experiences, Leveraging Digital Communication Channels from Moxie

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1 5 Tips For Productive Multi-channel Service /slideshow/5-tips-for-productive-multichannel-service/28421262 5tipsforproductivemultichannelservice-131119115132-phpapp01
Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. In this complimentary webinar, we covered how to leverage best-in-class communication channels (knowledge, email and chat) within Dynamics CRM, including: • Maximize knowledge management for both assisted and self-service channels to drive first contact resolution •Increase agent productivity via multi-channel, blended agents and supervisors •Leverage agent productivity tools to drive superior customer and agent experiences •Help agents work smarter with more efficient workspaces ]]>
Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. In this complimentary webinar, we covered how to leverage best-in-class communication channels (knowledge, email and chat) within Dynamics CRM, including: • Maximize knowledge management for both assisted and self-service channels to drive first contact resolution •Increase agent productivity via multi-channel, blended agents and supervisors •Leverage agent productivity tools to drive superior customer and agent experiences •Help agents work smarter with more efficient workspaces ]]> Tue, 19 Nov 2013 11:51:32 GMT /slideshow/5-tips-for-productive-multichannel-service/28421262 moxiesoftware@slideshare.net(moxiesoftware) 5 Tips For Productive Multi-channel Service moxiesoftware Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. In this complimentary webinar, we covered how to leverage best-in-class communication channels (knowledge, email and chat) within Dynamics CRM, including: • Maximize knowledge management for both assisted and self-service channels to drive first contact resolution •Increase agent productivity via multi-channel, blended agents and supervisors •Leverage agent productivity tools to drive superior customer and agent experiences •Help agents work smarter with more efficient workspaces <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/5tipsforproductivemultichannelservice-131119115132-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. In this complimentary webinar, we covered how to leverage best-in-class communication channels (knowledge, email and chat) within Dynamics CRM, including: • Maximize knowledge management for both assisted and self-service channels to drive first contact resolution •Increase agent productivity via multi-channel, blended agents and supervisors •Leverage agent productivity tools to drive superior customer and agent experiences •Help agents work smarter with more efficient workspaces

5 Tips For Productive Multi-channel Service from Moxie

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1 KMWorld 2013: What's Trending? /slideshow/km-world-slide-share1/28015254 kmworldslideshare1-131107140555-phpapp01
Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.]]>
Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.]]> Thu, 07 Nov 2013 14:05:54 GMT /slideshow/km-world-slide-share1/28015254 moxiesoftware@slideshare.net(moxiesoftware) KMWorld 2013: What's Trending? moxiesoftware Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kmworldslideshare1-131107140555-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.

KMWorld 2013: What's Trending? from Moxie

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1 Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs /slideshow/web-chat-best-practices-webinar/26141523 webchatbestpracticeswebinar-130912120352-phpapp01
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?]]>
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?]]> Thu, 12 Sep 2013 12:03:52 GMT /slideshow/web-chat-best-practices-webinar/26141523 moxiesoftware@slideshare.net(moxiesoftware) Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs moxiesoftware Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webchatbestpracticeswebinar-130912120352-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?

Expertise Hour: The Dos and Don'ts of Web Chat with Johan Jacobs from Moxie

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1 Moxie's Customers Share Their Success! /slideshow/moxies-customers-share-their-success/18432600 moxiecustomersuccessstories-130408185616-phpapp01
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]]> Mon, 08 Apr 2013 18:56:16 GMT /slideshow/moxies-customers-share-their-success/18432600 moxiesoftware@slideshare.net(moxiesoftware) Moxie's Customers Share Their Success! moxiesoftware <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/moxiecustomersuccessstories-130408185616-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" />

Moxie's Customers Share Their Success! from Moxie

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1 Moxie and Microsoft at Convergence 2013 /slideshow/moxie-and-microsoft-at-convergence-2013/17728358 convergence2013-ng-130326170033-phpapp01
Ben Werner, VP Microsoft, and Nikhil Govindaraj, VP Products Moxie Software, come together at Microsoft Convergence 2013 to discuss how companies can create exceptional customer experiences. ]]>
Ben Werner, VP Microsoft, and Nikhil Govindaraj, VP Products Moxie Software, come together at Microsoft Convergence 2013 to discuss how companies can create exceptional customer experiences. ]]> Tue, 26 Mar 2013 17:00:33 GMT /slideshow/moxie-and-microsoft-at-convergence-2013/17728358 moxiesoftware@slideshare.net(moxiesoftware) Moxie and Microsoft at Convergence 2013 moxiesoftware Ben Werner, VP Microsoft, and Nikhil Govindaraj, VP Products Moxie Software, come together at Microsoft Convergence 2013 to discuss how companies can create exceptional customer experiences. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/convergence2013-ng-130326170033-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Ben Werner, VP Microsoft, and Nikhil Govindaraj, VP Products Moxie Software, come together at Microsoft Convergence 2013 to discuss how companies can create exceptional customer experiences.

Moxie and Microsoft at Convergence 2013 from Moxie

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1 Barclays' Multi-Channel Customer Service Strategy /slideshow/directors-club-breakfast-briefingbarclays/17040444 130306-directorsclubbreakfastbriefing-barclays-130308111520-phpapp01
In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform. Matt Smallman, Head of Strategy and Change, Global Client Experience. Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations. ]]>
In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform. Matt Smallman, Head of Strategy and Change, Global Client Experience. Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations. ]]> Fri, 08 Mar 2013 11:15:20 GMT /slideshow/directors-club-breakfast-briefingbarclays/17040444 moxiesoftware@slideshare.net(moxiesoftware) Barclays' Multi-Channel Customer Service Strategy moxiesoftware In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform. Matt Smallman, Head of Strategy and Change, Global Client Experience. Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/130306-directorsclubbreakfastbriefing-barclays-130308111520-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> In this presentation, Barclays, a Moxie customer discusses their multichannel customer service strategy, focused on supporting support clients in channels of their choice. As Barclays is doing this against the backdrop of a financial crisis that constrains investment, undermines confidence and heightens client scrutiny, this presentation also discusses balancing the needs of all stakeholders, while building out a customer focused multichannel strategy and platform. Matt Smallman, Head of Strategy and Change, Global Client Experience. Matt Smallman leads the Client Experience Strategy and Change team for Wealth and Investment Management at Barclays. Over the last 4 years his team has engineered and delivered a continuous stream of operating model improvements to the service centre platform which in 2012 won over 10 industry awards for excellence and innovation. Matt previously led Six Sigma process improvement projects at Barclays and before that was an officer in the Corps of Royal Engineers delivering counter improvised explosive device capabilities to deployed operations.

Barclays' Multi-Channel Customer Service Strategy from Moxie

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1 Unraveling Knowledge Webinar /slideshow/unraveling-knowledge-webinar-15690735/15690735 unravelingknowledgewebinar-121218145137-phpapp01
While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it? This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them. Presented by Esteban Kolsky, Principal and Founder of Thinkjar. See more OnDemand webinars: http://www.moxiesoft.com/news/webinars_recorded.aspx]]>
While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it? This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them. Presented by Esteban Kolsky, Principal and Founder of Thinkjar. See more OnDemand webinars: http://www.moxiesoft.com/news/webinars_recorded.aspx]]> Tue, 18 Dec 2012 14:51:37 GMT /slideshow/unraveling-knowledge-webinar-15690735/15690735 moxiesoftware@slideshare.net(moxiesoftware) Unraveling Knowledge Webinar moxiesoftware While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it? This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them. Presented by Esteban Kolsky, Principal and Founder of Thinkjar. See more OnDemand webinars: http://www.moxiesoft.com/news/webinars_recorded.aspx <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/unravelingknowledgewebinar-121218145137-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it? This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them. Presented by Esteban Kolsky, Principal and Founder of Thinkjar. See more OnDemand webinars: http://www.moxiesoft.com/news/webinars_recorded.aspx

Unraveling Knowledge Webinar from Moxie

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1 TSW2012--Hidden In Plain Sight: The Real Conversation /slideshow/tsw2012hidden-in-plain-sight-the-real-conversation/14968904 tsw2012-lowy-hiddeninplainsighttherealconversation-121031104109-phpapp01
Did you know that you have data hidden in plain sight? David Lowy of Moxie Software explains where to find it and how it can be used to improve customer service, product management, and more.]]>
Did you know that you have data hidden in plain sight? David Lowy of Moxie Software explains where to find it and how it can be used to improve customer service, product management, and more.]]> Wed, 31 Oct 2012 10:41:07 GMT /slideshow/tsw2012hidden-in-plain-sight-the-real-conversation/14968904 moxiesoftware@slideshare.net(moxiesoftware) TSW2012--Hidden In Plain Sight: The Real Conversation moxiesoftware Did you know that you have data hidden in plain sight? David Lowy of Moxie Software explains where to find it and how it can be used to improve customer service, product management, and more. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/tsw2012-lowy-hiddeninplainsighttherealconversation-121031104109-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Did you know that you have data hidden in plain sight? David Lowy of Moxie Software explains where to find it and how it can be used to improve customer service, product management, and more.

TSW2012--Hidden In Plain Sight: The Real Conversation from Moxie

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1 Webinar - CRM Strategies for the Social Customer /slideshow/webinar-crm-strategies-for-the-social-customer/14489253 crmstrategiesforthesocialcustomer-120927140125-phpapp02
Moxie Software Webinar with Paul Greenberg discussing social CRM strategy]]>
Moxie Software Webinar with Paul Greenberg discussing social CRM strategy]]> Thu, 27 Sep 2012 14:01:23 GMT /slideshow/webinar-crm-strategies-for-the-social-customer/14489253 moxiesoftware@slideshare.net(moxiesoftware) Webinar - CRM Strategies for the Social Customer moxiesoftware Moxie Software Webinar with Paul Greenberg discussing social CRM strategy <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/crmstrategiesforthesocialcustomer-120927140125-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Moxie Software Webinar with Paul Greenberg discussing social CRM strategy

Webinar - CRM Strategies for the Social Customer from Moxie

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1 Webinar - 5 Tips for Productive Multi-Channel Customer Service /moxiesoftware/webinar-5-tips-for-productive-multichannel-customer-service webinar-5tipsmultichannelservice-120912131103-phpapp01
Moxie Software webinar with David Lowy, VP of Product Management]]>
Moxie Software webinar with David Lowy, VP of Product Management]]> Wed, 12 Sep 2012 13:11:01 GMT /moxiesoftware/webinar-5-tips-for-productive-multichannel-customer-service moxiesoftware@slideshare.net(moxiesoftware) Webinar - 5 Tips for Productive Multi-Channel Customer Service moxiesoftware Moxie Software webinar with David Lowy, VP of Product Management <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar-5tipsmultichannelservice-120912131103-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Moxie Software webinar with David Lowy, VP of Product Management

Webinar - 5 Tips for Productive Multi-Channel Customer Service from Moxie

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1 Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities /slideshow/moxie-software-webinar-the-knowledge-movement-trends-and-opportunities/14120476 webinar-theknowledgemovement-120830124537-phpapp01
with Esteban Kolsky and Randy Nasson]]>
with Esteban Kolsky and Randy Nasson]]> Thu, 30 Aug 2012 12:45:35 GMT /slideshow/moxie-software-webinar-the-knowledge-movement-trends-and-opportunities/14120476 moxiesoftware@slideshare.net(moxiesoftware) Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities moxiesoftware with Esteban Kolsky and Randy Nasson <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar-theknowledgemovement-120830124537-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> with Esteban Kolsky and Randy Nasson

Moxie Software Webinar - The Knowledge Movement: Trends and Opportunities from Moxie

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1 Webinar: Insider's Guide To The Ultimate Customer Service Experience /slideshow/webinar-insiders-guide-to-the-ultimate-customer-service-experience/12272014 insidersguidetoultimatecsexperience-120403131147-phpapp02
Webinar with Forrester Analyst Diane Clarkson and Moxie Software's VP of Products Nikhil Govindaraj]]>
Webinar with Forrester Analyst Diane Clarkson and Moxie Software's VP of Products Nikhil Govindaraj]]> Tue, 03 Apr 2012 13:11:45 GMT /slideshow/webinar-insiders-guide-to-the-ultimate-customer-service-experience/12272014 moxiesoftware@slideshare.net(moxiesoftware) Webinar: Insider's Guide To The Ultimate Customer Service Experience moxiesoftware Webinar with Forrester Analyst Diane Clarkson and Moxie Software's VP of Products Nikhil Govindaraj <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/insidersguidetoultimatecsexperience-120403131147-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Webinar with Forrester Analyst Diane Clarkson and Moxie Software's VP of Products Nikhil Govindaraj

Webinar: Insider's Guide To The Ultimate Customer Service Experience from Moxie

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1 The Next Evolution of Customer Service /slideshow/the-next-evolution-of-customer-service/11788691 virtuoz-moxiewebinar-final-120228145620-phpapp01
Webinar presented by Moxie Software and VirtuOz]]>
Webinar presented by Moxie Software and VirtuOz]]> Tue, 28 Feb 2012 14:56:19 GMT /slideshow/the-next-evolution-of-customer-service/11788691 moxiesoftware@slideshare.net(moxiesoftware) The Next Evolution of Customer Service moxiesoftware Webinar presented by Moxie Software and VirtuOz <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/virtuoz-moxiewebinar-final-120228145620-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Webinar presented by Moxie Software and VirtuOz

The Next Evolution of Customer Service from Moxie

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1 Forrester's Best Practices Framework for Customer Service /slideshow/forresters-best-practices-framework-for-customer-service/9911835 moxie-forrestercustomerservicewebinar-10252011-111027142725-phpapp01
Forrester's Best Practices Framework for Customer Service - brought to you by Moxie Software]]>
Forrester's Best Practices Framework for Customer Service - brought to you by Moxie Software]]> Thu, 27 Oct 2011 14:27:22 GMT /slideshow/forresters-best-practices-framework-for-customer-service/9911835 moxiesoftware@slideshare.net(moxiesoftware) Forrester's Best Practices Framework for Customer Service moxiesoftware Forrester's Best Practices Framework for Customer Service - brought to you by Moxie Software <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/moxie-forrestercustomerservicewebinar-10252011-111027142725-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Forrester's Best Practices Framework for Customer Service - brought to you by Moxie Software

Forrester's Best Practices Framework for Customer Service from Moxie

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1 Higher Ed 2.0: Don Tapscott & USC /slideshow/higher-ed-20-webinar-don-tapscott-usc/9911818 moxie-highered2-0dontapscottuscwebinar-09062011-111027142625-phpapp02
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]]> Thu, 27 Oct 2011 14:26:24 GMT /slideshow/higher-ed-20-webinar-don-tapscott-usc/9911818 moxiesoftware@slideshare.net(moxiesoftware) Higher Ed 2.0: Don Tapscott & USC moxiesoftware <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/moxie-highered2-0dontapscottuscwebinar-09062011-111027142625-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Higher Ed 2.0: Don Tapscott & USC from Moxie

]]> 624 2 https://cdn.slidesharecdn.com/ss_thumbnails/moxie-highered2-0dontapscottuscwebinar-09062011-111027142625-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post

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1 https://cdn.slidesharecdn.com/profile-photo-moxiesoftware-48x48.jpg?cb=1634679331 www.gomoxie.com https://cdn.slidesharecdn.com/ss_thumbnails/extend-campaign-performance-webinar-nov-2018-181107153142-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/extending-campaign-reach-and-performance/122296487 Extending Campaign Rea... https://cdn.slidesharecdn.com/ss_thumbnails/engagingthedigitalcustomerwebinarslides-140807141227-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/engaging-the-digital-customer/37774683 Engaging the Digital C... https://cdn.slidesharecdn.com/ss_thumbnails/proactiveengagmentslideshare-140627110928-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/become-an-ecommerce-standout/36385993 Become an eCommerce St...