/ http://www.slideshare.net/images/logo.gif / 狠狠撸Share feed for 狠狠撸shows by User: mr100015 https://cdn.slidesharecdn.com/profile-photo-mr100015-48x48.jpg?cb=1646831135 Successfully led the Customer Experience Transformation program (cross-functional team of 40). Company-wide implementation of Salesforce.com (Multi-Million investment). Enhancements in customer satisfaction (B2B & B2C) and productivity improvements delivering large ROI. Manage a team of project managers, business analysts, and solution architects responsible for implementation, maintenance, and support of all business systems (i.e. CRM, ERP, BI, e-Commerce, etc.) http://cnia.ca/journal/volume4_no2a.html