際際滷shows by User: mrhoffman / http://www.slideshare.net/images/logo.gif 際際滷shows by User: mrhoffman / Tue, 12 Jan 2021 13:47:19 GMT 際際滷Share feed for 際際滷shows by User: mrhoffman Customer Experience Matrix Connects Metrics Cx Best Practice /slideshow/customer-experience-matrix-connects-metrics-cx-best-practice/241239916 customerexperiencematrixconnectsmetricsclientxmrhoffman-210112134719
How do you connect each department's and function's metrics, operations and processes? Link customer experience and employee experience using CxC Customer Experience matrix from Customer Worthy book which links every metric to customers. Motivate employees to excellence client by client by showing impact per customer. Snippet contact mrhoffman for deck and download Customer Worthy book.]]>
How do you connect each department's and function's metrics, operations and processes? Link customer experience and employee experience using CxC Customer Experience matrix from Customer Worthy book which links every metric to customers. Motivate employees to excellence client by client by showing impact per customer. Snippet contact mrhoffman for deck and download Customer Worthy book.]]> Tue, 12 Jan 2021 13:47:19 GMT /slideshow/customer-experience-matrix-connects-metrics-cx-best-practice/241239916 mrhoffman@slideshare.net(mrhoffman) Customer Experience Matrix Connects Metrics Cx Best Practice mrhoffman How do you connect each department's and function's metrics, operations and processes? Link customer experience and employee experience using CxC Customer Experience matrix from Customer Worthy book which links every metric to customers. Motivate employees to excellence client by client by showing impact per customer. Snippet contact mrhoffman for deck and download Customer Worthy book. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencematrixconnectsmetricsclientxmrhoffman-210112134719-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How do you connect each department&#39;s and function&#39;s metrics, operations and processes? Link customer experience and employee experience using CxC Customer Experience matrix from Customer Worthy book which links every metric to customers. Motivate employees to excellence client by client by showing impact per customer. Snippet contact mrhoffman for deck and download Customer Worthy book.
Customer Experience Matrix Connects Metrics Cx Best Practice from Client X Client
]]> 167 0 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencematrixconnectsmetricsclientxmrhoffman-210112134719-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 MIT Forum Virtual Reality 3D Printing 4 Imagination Stimulation /slideshow/mit-forum-virtual-reality-3d-printing-4-imagination-stimulation/94167160 mrhoffmannycmitforumvr3dprint-180418032449
Artists, Gamers, 3D fabricator industrial engineers practitioners shared real life experiences, insights and artifacts of a rapidly accelerating synthetic reality - quick notes and links]]>
Artists, Gamers, 3D fabricator industrial engineers practitioners shared real life experiences, insights and artifacts of a rapidly accelerating synthetic reality - quick notes and links]]> Wed, 18 Apr 2018 03:24:49 GMT /slideshow/mit-forum-virtual-reality-3d-printing-4-imagination-stimulation/94167160 mrhoffman@slideshare.net(mrhoffman) MIT Forum Virtual Reality 3D Printing 4 Imagination Stimulation mrhoffman Artists, Gamers, 3D fabricator industrial engineers practitioners shared real life experiences, insights and artifacts of a rapidly accelerating synthetic reality - quick notes and links <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/mrhoffmannycmitforumvr3dprint-180418032449-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Artists, Gamers, 3D fabricator industrial engineers practitioners shared real life experiences, insights and artifacts of a rapidly accelerating synthetic reality - quick notes and links
MIT Forum Virtual Reality 3D Printing 4 Imagination Stimulation from Client X Client
]]> 157 2 https://cdn.slidesharecdn.com/ss_thumbnails/mrhoffmannycmitforumvr3dprint-180418032449-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CEO FREAK OUT Amazon Whole Foods /slideshow/ceo-freak-out-amazon-whole-foods/79137025 ceofreakouttimeamazonwholefoodsmrhoffman-170824223659
It's not a fair fight. Amazon has literally surrounded your best customers. Digitally, logistically and now physically. Huge, medium and small companies are not prepared and should panic. Less obvious is that Amazon uses customer experience (the math, economics and AI one, not the 'hug every customer' one) to create asymmetrical advantage]]>
It's not a fair fight. Amazon has literally surrounded your best customers. Digitally, logistically and now physically. Huge, medium and small companies are not prepared and should panic. Less obvious is that Amazon uses customer experience (the math, economics and AI one, not the 'hug every customer' one) to create asymmetrical advantage]]> Thu, 24 Aug 2017 22:36:58 GMT /slideshow/ceo-freak-out-amazon-whole-foods/79137025 mrhoffman@slideshare.net(mrhoffman) CEO FREAK OUT Amazon Whole Foods mrhoffman It's not a fair fight. Amazon has literally surrounded your best customers. Digitally, logistically and now physically. Huge, medium and small companies are not prepared and should panic. Less obvious is that Amazon uses customer experience (the math, economics and AI one, not the 'hug every customer' one) to create asymmetrical advantage <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ceofreakouttimeamazonwholefoodsmrhoffman-170824223659-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> It&#39;s not a fair fight. Amazon has literally surrounded your best customers. Digitally, logistically and now physically. Huge, medium and small companies are not prepared and should panic. Less obvious is that Amazon uses customer experience (the math, economics and AI one, not the &#39;hug every customer&#39; one) to create asymmetrical advantage
CEO FREAK OUT Amazon Whole Foods from Client X Client
]]> 520 3 https://cdn.slidesharecdn.com/ss_thumbnails/ceofreakouttimeamazonwholefoodsmrhoffman-170824223659-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Lever RFID and Internet of Things IoT for Document Management /slideshow/lever-rfid-and-internet-of-things-iot-for-document-management/78547167 rfidiotmrhoffmannyitroadmapnotedb-170803190425
Internet of Things Case Study presented at NY IT Roadmap NY NY : Taming a tidal wave of paper with RFID tags and sensors. Noted version of Michael R Hoffman's keynote innovation presentation showing how using now-affordable, much less than the cost of a postage stamp, RFID tags and sensors modernize and digitize labor intensive, paper intensive processes. Hoffman explains how the fusion of digital and physical realms spawns new services, improved customer experience, cost and resource efficiencies and spawns numerous additional innovation opportunities ]]>
Internet of Things Case Study presented at NY IT Roadmap NY NY : Taming a tidal wave of paper with RFID tags and sensors. Noted version of Michael R Hoffman's keynote innovation presentation showing how using now-affordable, much less than the cost of a postage stamp, RFID tags and sensors modernize and digitize labor intensive, paper intensive processes. Hoffman explains how the fusion of digital and physical realms spawns new services, improved customer experience, cost and resource efficiencies and spawns numerous additional innovation opportunities ]]> Thu, 03 Aug 2017 19:04:24 GMT /slideshow/lever-rfid-and-internet-of-things-iot-for-document-management/78547167 mrhoffman@slideshare.net(mrhoffman) Lever RFID and Internet of Things IoT for Document Management mrhoffman Internet of Things Case Study presented at NY IT Roadmap NY NY : Taming a tidal wave of paper with RFID tags and sensors. Noted version of Michael R Hoffman's keynote innovation presentation showing how using now-affordable, much less than the cost of a postage stamp, RFID tags and sensors modernize and digitize labor intensive, paper intensive processes. Hoffman explains how the fusion of digital and physical realms spawns new services, improved customer experience, cost and resource efficiencies and spawns numerous additional innovation opportunities <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rfidiotmrhoffmannyitroadmapnotedb-170803190425-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Internet of Things Case Study presented at NY IT Roadmap NY NY : Taming a tidal wave of paper with RFID tags and sensors. Noted version of Michael R Hoffman&#39;s keynote innovation presentation showing how using now-affordable, much less than the cost of a postage stamp, RFID tags and sensors modernize and digitize labor intensive, paper intensive processes. Hoffman explains how the fusion of digital and physical realms spawns new services, improved customer experience, cost and resource efficiencies and spawns numerous additional innovation opportunities
Lever RFID and Internet of Things IoT for Document Management from Client X Client
]]> 671 4 https://cdn.slidesharecdn.com/ss_thumbnails/rfidiotmrhoffmannyitroadmapnotedb-170803190425-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Who Owns the Customer? /slideshow/who-owns-the-customer/78231801 whoownsthecustomercxccustomerexperiencematrix-170725114727
Customer Experience is a team sport. Customer experience management requires collaboration, awareness, communication and goal setting across departments and centered on customer performance. Seems easy? Not so much. ]]>
Customer Experience is a team sport. Customer experience management requires collaboration, awareness, communication and goal setting across departments and centered on customer performance. Seems easy? Not so much. ]]> Tue, 25 Jul 2017 11:47:27 GMT /slideshow/who-owns-the-customer/78231801 mrhoffman@slideshare.net(mrhoffman) Who Owns the Customer? mrhoffman Customer Experience is a team sport. Customer experience management requires collaboration, awareness, communication and goal setting across departments and centered on customer performance. Seems easy? Not so much. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whoownsthecustomercxccustomerexperiencematrix-170725114727-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience is a team sport. Customer experience management requires collaboration, awareness, communication and goal setting across departments and centered on customer performance. Seems easy? Not so much.
Who Owns the Customer? from Client X Client
]]> 423 5 https://cdn.slidesharecdn.com/ss_thumbnails/whoownsthecustomercxccustomerexperiencematrix-170725114727-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 5 Big Innovation Surprises iot bots virtual reality analytics /slideshow/5-big-innovation-surprises-iot-bots-virtual-reality-analytics/68722925 5biginnovationsurprisesrantbymrhoffmancustomerworthy-161111225533
5 Innovation Surprises an innovation rant for innovators, business people, business owners, investors, marketers, tech and management. Observations, considerations, enlightenment on the next wave of innovation which, while awesome, might not readily appear so: virtual reality, bots, artificial intelligence, smart automation, blockchain, self driving cars, expert systems, internet of everything. Hoffman reflects on his recent innovation projects and warns that this innovation wave is counter-intuitively underwhelming at first glance - and overwhelming in its application and impact. ]]>
5 Innovation Surprises an innovation rant for innovators, business people, business owners, investors, marketers, tech and management. Observations, considerations, enlightenment on the next wave of innovation which, while awesome, might not readily appear so: virtual reality, bots, artificial intelligence, smart automation, blockchain, self driving cars, expert systems, internet of everything. Hoffman reflects on his recent innovation projects and warns that this innovation wave is counter-intuitively underwhelming at first glance - and overwhelming in its application and impact. ]]> Fri, 11 Nov 2016 22:55:32 GMT /slideshow/5-big-innovation-surprises-iot-bots-virtual-reality-analytics/68722925 mrhoffman@slideshare.net(mrhoffman) 5 Big Innovation Surprises iot bots virtual reality analytics mrhoffman 5 Innovation Surprises an innovation rant for innovators, business people, business owners, investors, marketers, tech and management. Observations, considerations, enlightenment on the next wave of innovation which, while awesome, might not readily appear so: virtual reality, bots, artificial intelligence, smart automation, blockchain, self driving cars, expert systems, internet of everything. Hoffman reflects on his recent innovation projects and warns that this innovation wave is counter-intuitively underwhelming at first glance - and overwhelming in its application and impact. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/5biginnovationsurprisesrantbymrhoffmancustomerworthy-161111225533-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 5 Innovation Surprises an innovation rant for innovators, business people, business owners, investors, marketers, tech and management. Observations, considerations, enlightenment on the next wave of innovation which, while awesome, might not readily appear so: virtual reality, bots, artificial intelligence, smart automation, blockchain, self driving cars, expert systems, internet of everything. Hoffman reflects on his recent innovation projects and warns that this innovation wave is counter-intuitively underwhelming at first glance - and overwhelming in its application and impact.
5 Big Innovation Surprises iot bots virtual reality analytics from Client X Client
]]> 783 5 https://cdn.slidesharecdn.com/ss_thumbnails/5biginnovationsurprisesrantbymrhoffmancustomerworthy-161111225533-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 8 Steps to Customer Experience Mastery by 2020 /mrhoffman/8-steps-to-customer-experience-mastery-by-2020 8stepstocustomerexperiencemasteryby2020-161025151430
Tons of tech + seas of vendor promises + each department's best intentions = failed customer experience management. Use these 8 steps (internal champion or consultant) to chart, execute, measure, optimize, customer experience ]]>
Tons of tech + seas of vendor promises + each department's best intentions = failed customer experience management. Use these 8 steps (internal champion or consultant) to chart, execute, measure, optimize, customer experience ]]> Tue, 25 Oct 2016 15:14:30 GMT /mrhoffman/8-steps-to-customer-experience-mastery-by-2020 mrhoffman@slideshare.net(mrhoffman) 8 Steps to Customer Experience Mastery by 2020 mrhoffman Tons of tech + seas of vendor promises + each department's best intentions = failed customer experience management. Use these 8 steps (internal champion or consultant) to chart, execute, measure, optimize, customer experience <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/8stepstocustomerexperiencemasteryby2020-161025151430-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Tons of tech + seas of vendor promises + each department&#39;s best intentions = failed customer experience management. Use these 8 steps (internal champion or consultant) to chart, execute, measure, optimize, customer experience
8 Steps to Customer Experience Mastery by 2020 from Client X Client
]]> 287 2 https://cdn.slidesharecdn.com/ss_thumbnails/8stepstocustomerexperiencemasteryby2020-161025151430-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What would amazon do? Simplify, Monetize Customer Experience /slideshow/what-would-amazon-do-simplify-monetize-customer-experience/62094403 whatwouldamazondosimplifymonetize-160517111835
Amazon's relentless emphasis on customer value fuels incredible growth - But you are not Amazon. How would Amazon disrupt your business? Learn how to create a common view of customer experience across your company and partners can create tremendous growth for your company. The CxC Matrix shown here is a framework for modern marketing, sales, distribution and customer service from a customer perspective. ]]>
Amazon's relentless emphasis on customer value fuels incredible growth - But you are not Amazon. How would Amazon disrupt your business? Learn how to create a common view of customer experience across your company and partners can create tremendous growth for your company. The CxC Matrix shown here is a framework for modern marketing, sales, distribution and customer service from a customer perspective. ]]> Tue, 17 May 2016 11:18:35 GMT /slideshow/what-would-amazon-do-simplify-monetize-customer-experience/62094403 mrhoffman@slideshare.net(mrhoffman) What would amazon do? Simplify, Monetize Customer Experience mrhoffman Amazon's relentless emphasis on customer value fuels incredible growth - But you are not Amazon. How would Amazon disrupt your business? Learn how to create a common view of customer experience across your company and partners can create tremendous growth for your company. The CxC Matrix shown here is a framework for modern marketing, sales, distribution and customer service from a customer perspective. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whatwouldamazondosimplifymonetize-160517111835-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Amazon&#39;s relentless emphasis on customer value fuels incredible growth - But you are not Amazon. How would Amazon disrupt your business? Learn how to create a common view of customer experience across your company and partners can create tremendous growth for your company. The CxC Matrix shown here is a framework for modern marketing, sales, distribution and customer service from a customer perspective.
What would amazon do? Simplify, Monetize Customer Experience from Client X Client
]]> 434 4 https://cdn.slidesharecdn.com/ss_thumbnails/whatwouldamazondosimplifymonetize-160517111835-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CxC BizMeter At A Glance Expert Analytics Everywhere /slideshow/cxc-bizmeter-at-a-glance-expert-analytics-everywhere/61960255 cxcbizmetermrhoffmanclientxclient-160512183242
CxC BizMeter serves 4 lens performance indicator to users at every contact and screen. In an instant, at-a-glance indicator shows holistic performance view across strategy, value, risk and mission. Combined health metric addresses balanced decision making while packaging advanced analytics, BI, machine learning, robo-advice and algorithms in easiest to use top level form. ]]>
CxC BizMeter serves 4 lens performance indicator to users at every contact and screen. In an instant, at-a-glance indicator shows holistic performance view across strategy, value, risk and mission. Combined health metric addresses balanced decision making while packaging advanced analytics, BI, machine learning, robo-advice and algorithms in easiest to use top level form. ]]> Thu, 12 May 2016 18:32:42 GMT /slideshow/cxc-bizmeter-at-a-glance-expert-analytics-everywhere/61960255 mrhoffman@slideshare.net(mrhoffman) CxC BizMeter At A Glance Expert Analytics Everywhere mrhoffman CxC BizMeter serves 4 lens performance indicator to users at every contact and screen. In an instant, at-a-glance indicator shows holistic performance view across strategy, value, risk and mission. Combined health metric addresses balanced decision making while packaging advanced analytics, BI, machine learning, robo-advice and algorithms in easiest to use top level form. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxcbizmetermrhoffmanclientxclient-160512183242-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CxC BizMeter serves 4 lens performance indicator to users at every contact and screen. In an instant, at-a-glance indicator shows holistic performance view across strategy, value, risk and mission. Combined health metric addresses balanced decision making while packaging advanced analytics, BI, machine learning, robo-advice and algorithms in easiest to use top level form.
CxC BizMeter At A Glance Expert Analytics Everywhere from Client X Client
]]> 495 7 https://cdn.slidesharecdn.com/ss_thumbnails/cxcbizmetermrhoffmanclientxclient-160512183242-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Enterprise customer use case Michael R Hoffman Customer Worthy /slideshow/enterprise-customer-use-case-michael-r-hoffman-customer-worthy/50462927 enterprisecustomerusecasemichaelrhoffmancustomerworthy-150713112156-lva1-app6891
Use case for Customer Experience prject recap. Core pieces and concepts to depict, monetize, analyze customer experience using Customer Experience Matrix to examine revenue opportunities and risks per customer interaction. Good use case for big data analytics taxonomy ad information life cycle tied to customer/prospect across all channels and media by customer life stage. Customer journey map for systems, IT enterprise analysis and strategy. Good structure for Watson modeling, Qlik Tableau R visualization, Use for tracing, on boarding. Use CxC Matrix framework for plotting embedded models, artificial intelligence, customer sensors and actuators, iot applications. SAS Watson R Teradata, Power BI Adobe Google Dart applications]]>
Use case for Customer Experience prject recap. Core pieces and concepts to depict, monetize, analyze customer experience using Customer Experience Matrix to examine revenue opportunities and risks per customer interaction. Good use case for big data analytics taxonomy ad information life cycle tied to customer/prospect across all channels and media by customer life stage. Customer journey map for systems, IT enterprise analysis and strategy. Good structure for Watson modeling, Qlik Tableau R visualization, Use for tracing, on boarding. Use CxC Matrix framework for plotting embedded models, artificial intelligence, customer sensors and actuators, iot applications. SAS Watson R Teradata, Power BI Adobe Google Dart applications]]> Mon, 13 Jul 2015 11:21:56 GMT /slideshow/enterprise-customer-use-case-michael-r-hoffman-customer-worthy/50462927 mrhoffman@slideshare.net(mrhoffman) Enterprise customer use case Michael R Hoffman Customer Worthy mrhoffman Use case for Customer Experience prject recap. Core pieces and concepts to depict, monetize, analyze customer experience using Customer Experience Matrix to examine revenue opportunities and risks per customer interaction. Good use case for big data analytics taxonomy ad information life cycle tied to customer/prospect across all channels and media by customer life stage. Customer journey map for systems, IT enterprise analysis and strategy. Good structure for Watson modeling, Qlik Tableau R visualization, Use for tracing, on boarding. Use CxC Matrix framework for plotting embedded models, artificial intelligence, customer sensors and actuators, iot applications. SAS Watson R Teradata, Power BI Adobe Google Dart applications <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/enterprisecustomerusecasemichaelrhoffmancustomerworthy-150713112156-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Use case for Customer Experience prject recap. Core pieces and concepts to depict, monetize, analyze customer experience using Customer Experience Matrix to examine revenue opportunities and risks per customer interaction. Good use case for big data analytics taxonomy ad information life cycle tied to customer/prospect across all channels and media by customer life stage. Customer journey map for systems, IT enterprise analysis and strategy. Good structure for Watson modeling, Qlik Tableau R visualization, Use for tracing, on boarding. Use CxC Matrix framework for plotting embedded models, artificial intelligence, customer sensors and actuators, iot applications. SAS Watson R Teradata, Power BI Adobe Google Dart applications
Enterprise customer use case Michael R Hoffman Customer Worthy from Client X Client
]]> 719 7 https://cdn.slidesharecdn.com/ss_thumbnails/enterprisecustomerusecasemichaelrhoffmancustomerworthy-150713112156-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design Thinking Plus Solution For Digital Transformation mrh cxc /mrhoffman/design-thinking-and-solution-thinking-like-a-customer-mrh-cxc designsolutionthinkinglikeacustomermrhcxc-150624231140-lva1-app6892
Use Case for solution design and design thinking to develop innovative mobile first solution. Method emphasizes customer involvement early and often and extensive use of prototypes to gain customer buy-in and create massive disruption. Many thanks to my teams that delivered product in 200 business days that changed industry and turned laggard into leader. Unprecedented enjoyability scores and adoption. Laggard to leader model now proven innovation standard. Faster, cheaper, cooler design invigorates culture across ecosystem.]]>
Use Case for solution design and design thinking to develop innovative mobile first solution. Method emphasizes customer involvement early and often and extensive use of prototypes to gain customer buy-in and create massive disruption. Many thanks to my teams that delivered product in 200 business days that changed industry and turned laggard into leader. Unprecedented enjoyability scores and adoption. Laggard to leader model now proven innovation standard. Faster, cheaper, cooler design invigorates culture across ecosystem.]]> Wed, 24 Jun 2015 23:11:40 GMT /mrhoffman/design-thinking-and-solution-thinking-like-a-customer-mrh-cxc mrhoffman@slideshare.net(mrhoffman) Design Thinking Plus Solution For Digital Transformation mrh cxc mrhoffman Use Case for solution design and design thinking to develop innovative mobile first solution. Method emphasizes customer involvement early and often and extensive use of prototypes to gain customer buy-in and create massive disruption. Many thanks to my teams that delivered product in 200 business days that changed industry and turned laggard into leader. Unprecedented enjoyability scores and adoption. Laggard to leader model now proven innovation standard. Faster, cheaper, cooler design invigorates culture across ecosystem. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/designsolutionthinkinglikeacustomermrhcxc-150624231140-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Use Case for solution design and design thinking to develop innovative mobile first solution. Method emphasizes customer involvement early and often and extensive use of prototypes to gain customer buy-in and create massive disruption. Many thanks to my teams that delivered product in 200 business days that changed industry and turned laggard into leader. Unprecedented enjoyability scores and adoption. Laggard to leader model now proven innovation standard. Faster, cheaper, cooler design invigorates culture across ecosystem.
Design Thinking Plus Solution For Digital Transformation mrh cxc from Client X Client
]]> 1111 5 https://cdn.slidesharecdn.com/ss_thumbnails/designsolutionthinkinglikeacustomermrhcxc-150624231140-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Worthy book Customer Experience Guide by mrhoffman /slideshow/customer-worthy-the-complete-worthy-mr-hoffman-908-350-3012-1/46341373 customerworthymrhoffman90835030121-150326185835-conversion-gate01
Customer Worthy is the most comprehensive guide to Customer Experience for business owners, CEO, consultants, CMO, CIO, CTO, CRO practitioners and strategy executives. Chapters 1-3 Futuristic, practical, measured 'Money Chapter' 12 justify customer experience expense Exec Management, Marketing, CRM, Sales, Operations and Advertising should use this for strategic offsite as a catalyst for customer centricity *CxC Matrix helpful: strategy, Digitization, Marketing, Sales, CRM, crisis, M&A This is the entire Customer Worthy book - or you can pay $40 a Amazon]]>
Customer Worthy is the most comprehensive guide to Customer Experience for business owners, CEO, consultants, CMO, CIO, CTO, CRO practitioners and strategy executives. Chapters 1-3 Futuristic, practical, measured 'Money Chapter' 12 justify customer experience expense Exec Management, Marketing, CRM, Sales, Operations and Advertising should use this for strategic offsite as a catalyst for customer centricity *CxC Matrix helpful: strategy, Digitization, Marketing, Sales, CRM, crisis, M&A This is the entire Customer Worthy book - or you can pay $40 a Amazon]]> Thu, 26 Mar 2015 18:58:35 GMT /slideshow/customer-worthy-the-complete-worthy-mr-hoffman-908-350-3012-1/46341373 mrhoffman@slideshare.net(mrhoffman) Customer Worthy book Customer Experience Guide by mrhoffman mrhoffman Customer Worthy is the most comprehensive guide to Customer Experience for business owners, CEO, consultants, CMO, CIO, CTO, CRO practitioners and strategy executives. Chapters 1-3 Futuristic, practical, measured 'Money Chapter' 12 justify customer experience expense Exec Management, Marketing, CRM, Sales, Operations and Advertising should use this for strategic offsite as a catalyst for customer centricity *CxC Matrix helpful: strategy, Digitization, Marketing, Sales, CRM, crisis, M&A This is the entire Customer Worthy book - or you can pay $40 a Amazon <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerworthymrhoffman90835030121-150326185835-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Worthy is the most comprehensive guide to Customer Experience for business owners, CEO, consultants, CMO, CIO, CTO, CRO practitioners and strategy executives. Chapters 1-3 Futuristic, practical, measured &#39;Money Chapter&#39; 12 justify customer experience expense Exec Management, Marketing, CRM, Sales, Operations and Advertising should use this for strategic offsite as a catalyst for customer centricity *CxC Matrix helpful: strategy, Digitization, Marketing, Sales, CRM, crisis, M&amp;A This is the entire Customer Worthy book - or you can pay $40 a Amazon
Customer Worthy book Customer Experience Guide by mrhoffman from Client X Client
]]> 2244 14 https://cdn.slidesharecdn.com/ss_thumbnails/customerworthymrhoffman90835030121-150326185835-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds document 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Mastery Level 1 Visualization CxC Matrix /slideshow/customer-experience-mastery-level-1-visualization-cx-c-matrix/46267825 customerexperiencemasterylevel1visualizationcxcmatrix-150325081400-conversion-gate01
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]]> Wed, 25 Mar 2015 08:14:00 GMT /slideshow/customer-experience-mastery-level-1-visualization-cx-c-matrix/46267825 mrhoffman@slideshare.net(mrhoffman) Customer Experience Mastery Level 1 Visualization CxC Matrix mrhoffman <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemasterylevel1visualizationcxcmatrix-150325081400-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Customer Experience Mastery Level 1 Visualization CxC Matrix from Client X Client
]]> 1050 2 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemasterylevel1visualizationcxcmatrix-150325081400-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 March Analytics Robot Madness /slideshow/march-analytics-robot-madness/45964933 marchanalyticsrobotmadness-150317193559-conversion-gate01
March Analytics Madness shows how robots, big data, business intelligence, predictive modeling, algorithms, statistics, crowd sourcing, innovation and luck play out over the course of a month where everyone in every office is a data scientist and prognosticator - Use the teaching moment]]>
March Analytics Madness shows how robots, big data, business intelligence, predictive modeling, algorithms, statistics, crowd sourcing, innovation and luck play out over the course of a month where everyone in every office is a data scientist and prognosticator - Use the teaching moment]]> Tue, 17 Mar 2015 19:35:59 GMT /slideshow/march-analytics-robot-madness/45964933 mrhoffman@slideshare.net(mrhoffman) March Analytics Robot Madness mrhoffman March Analytics Madness shows how robots, big data, business intelligence, predictive modeling, algorithms, statistics, crowd sourcing, innovation and luck play out over the course of a month where everyone in every office is a data scientist and prognosticator - Use the teaching moment <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/marchanalyticsrobotmadness-150317193559-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> March Analytics Madness shows how robots, big data, business intelligence, predictive modeling, algorithms, statistics, crowd sourcing, innovation and luck play out over the course of a month where everyone in every office is a data scientist and prognosticator - Use the teaching moment
March Analytics Robot Madness from Client X Client
]]> 915 3 https://cdn.slidesharecdn.com/ss_thumbnails/marchanalyticsrobotmadness-150317193559-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 2015 CxC Visionary Predictions for Management Strategy & Innovation /slideshow/2015-cx-c-predictions/43834302 2015cxcpredictions-150123132152-conversion-gate01
2015 Predictions cover observations combining business, technology, finance, marketing, culture dimensions. Thought starters, cautions and innovation catalyst. Executive Management, strategists, CxO's and entrepreneurs use.]]>
2015 Predictions cover observations combining business, technology, finance, marketing, culture dimensions. Thought starters, cautions and innovation catalyst. Executive Management, strategists, CxO's and entrepreneurs use.]]> Fri, 23 Jan 2015 13:21:51 GMT /slideshow/2015-cx-c-predictions/43834302 mrhoffman@slideshare.net(mrhoffman) 2015 CxC Visionary Predictions for Management Strategy & Innovation mrhoffman 2015 Predictions cover observations combining business, technology, finance, marketing, culture dimensions. Thought starters, cautions and innovation catalyst. Executive Management, strategists, CxO's and entrepreneurs use. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2015cxcpredictions-150123132152-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> 2015 Predictions cover observations combining business, technology, finance, marketing, culture dimensions. Thought starters, cautions and innovation catalyst. Executive Management, strategists, CxO&#39;s and entrepreneurs use.
2015 CxC Visionary Predictions for Management Strategy & Innovation from Client X Client
]]> 1352 3 https://cdn.slidesharecdn.com/ss_thumbnails/2015cxcpredictions-150123132152-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Mastery make every interaction customer worthy /slideshow/customer-experience-mastery-make-every-interaction-customer-worthy/43446681 customerexperiencemasterymakeeveryinteractioncustomerworthy-150112175058-conversion-gate02
Customer Experience Mastery provides tools, methods and formula for advanced customer experience adoption, visualization, monetization, modeling, strategy creation and performance monitoring. Meant as a tool set for advanced practicioners, consultants, analytics, services and modeling professionals. Provides use cases for system integration and data models for IT and service bureaus.]]>
Customer Experience Mastery provides tools, methods and formula for advanced customer experience adoption, visualization, monetization, modeling, strategy creation and performance monitoring. Meant as a tool set for advanced practicioners, consultants, analytics, services and modeling professionals. Provides use cases for system integration and data models for IT and service bureaus.]]> Mon, 12 Jan 2015 17:50:57 GMT /slideshow/customer-experience-mastery-make-every-interaction-customer-worthy/43446681 mrhoffman@slideshare.net(mrhoffman) Customer Experience Mastery make every interaction customer worthy mrhoffman Customer Experience Mastery provides tools, methods and formula for advanced customer experience adoption, visualization, monetization, modeling, strategy creation and performance monitoring. Meant as a tool set for advanced practicioners, consultants, analytics, services and modeling professionals. Provides use cases for system integration and data models for IT and service bureaus. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemasterymakeeveryinteractioncustomerworthy-150112175058-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience Mastery provides tools, methods and formula for advanced customer experience adoption, visualization, monetization, modeling, strategy creation and performance monitoring. Meant as a tool set for advanced practicioners, consultants, analytics, services and modeling professionals. Provides use cases for system integration and data models for IT and service bureaus.
Customer Experience Mastery make every interaction customer worthy from Client X Client
]]> 1051 8 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencemasterymakeeveryinteractioncustomerworthy-150112175058-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 What is the CxC Customer Experience Matrix ClientxClient ph9083503012 /slideshow/what-is-the-cxc-customer-experience-matrix-clientxclient-9083503012/43424352 whatisthecxcmatrixclientxclient908-150112063030-conversion-gate01
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.]]>
Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.]]> Mon, 12 Jan 2015 06:30:30 GMT /slideshow/what-is-the-cxc-customer-experience-matrix-clientxclient-9083503012/43424352 mrhoffman@slideshare.net(mrhoffman) What is the CxC Customer Experience Matrix ClientxClient ph9083503012 mrhoffman Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whatisthecxcmatrixclientxclient908-150112063030-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer Experience digitized and monetized for easy understanding, customer and functional strategy development, monetization and exceptional ROI. Walks through high-level CxC Matrix showing value of customer experience analytics for use with big data, marketing, sales, finance, IT, advertising, operations. Customer Mapping with rich data set.
What is the CxC Customer Experience Matrix ClientxClient ph9083503012 from Client X Client
]]> 1287 1 https://cdn.slidesharecdn.com/ss_thumbnails/whatisthecxcmatrixclientxclient908-150112063030-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 CxC Matrix Customer Experience Technical Glimpse ClientxClient 908 350 3012 /slideshow/cxc-matrix-matrix-technical-glimpse-clientxclient-908-350-3012/43423912 cxcmatrixtechnicalglimpseclientxclient9083503012-150112061340-conversion-gate02
CxC Customer Experience Matrix digitizes and monetizes customer experience. See how to organize customer data and marry customer data to business processes for Big Data insights, continuous improvement, innovation. See sample data sets and sample reports. Please share, comment, question, enhance]]>
CxC Customer Experience Matrix digitizes and monetizes customer experience. See how to organize customer data and marry customer data to business processes for Big Data insights, continuous improvement, innovation. See sample data sets and sample reports. Please share, comment, question, enhance]]> Mon, 12 Jan 2015 06:13:40 GMT /slideshow/cxc-matrix-matrix-technical-glimpse-clientxclient-908-350-3012/43423912 mrhoffman@slideshare.net(mrhoffman) CxC Matrix Customer Experience Technical Glimpse ClientxClient 908 350 3012 mrhoffman CxC Customer Experience Matrix digitizes and monetizes customer experience. See how to organize customer data and marry customer data to business processes for Big Data insights, continuous improvement, innovation. See sample data sets and sample reports. Please share, comment, question, enhance <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxcmatrixtechnicalglimpseclientxclient9083503012-150112061340-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CxC Customer Experience Matrix digitizes and monetizes customer experience. See how to organize customer data and marry customer data to business processes for Big Data insights, continuous improvement, innovation. See sample data sets and sample reports. Please share, comment, question, enhance
CxC Matrix Customer Experience Technical Glimpse ClientxClient 908 350 3012 from Client X Client
]]> 924 1 https://cdn.slidesharecdn.com/ss_thumbnails/cxcmatrixtechnicalglimpseclientxclient9083503012-150112061340-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Matrix Mechanics and Geeky CRM Cx CEM /slideshow/customer-experience-matrix-mechanics-and-geeky-crm-cx-cem/37482316 customerexperiencematrixmechanicsandgeekycrmcxcem-140729213156-phpapp02
Customer and marketing analytics using CxC Customer Experience Matrix as rules framework. Big data, omnichannel and multichannel marketing, programattic markiting, CRM and internet of things make customer management, campaign management business processes exponentially more complex requiring a Customer Experience Framework, The CxC Customer Experience Framework enables managers to "automate what works and spend their time innovating." ]]>
Customer and marketing analytics using CxC Customer Experience Matrix as rules framework. Big data, omnichannel and multichannel marketing, programattic markiting, CRM and internet of things make customer management, campaign management business processes exponentially more complex requiring a Customer Experience Framework, The CxC Customer Experience Framework enables managers to "automate what works and spend their time innovating." ]]> Tue, 29 Jul 2014 21:31:56 GMT /slideshow/customer-experience-matrix-mechanics-and-geeky-crm-cx-cem/37482316 mrhoffman@slideshare.net(mrhoffman) Customer Experience Matrix Mechanics and Geeky CRM Cx CEM mrhoffman Customer and marketing analytics using CxC Customer Experience Matrix as rules framework. Big data, omnichannel and multichannel marketing, programattic markiting, CRM and internet of things make customer management, campaign management business processes exponentially more complex requiring a Customer Experience Framework, The CxC Customer Experience Framework enables managers to "automate what works and spend their time innovating." <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencematrixmechanicsandgeekycrmcxcem-140729213156-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Customer and marketing analytics using CxC Customer Experience Matrix as rules framework. Big data, omnichannel and multichannel marketing, programattic markiting, CRM and internet of things make customer management, campaign management business processes exponentially more complex requiring a Customer Experience Framework, The CxC Customer Experience Framework enables managers to &quot;automate what works and spend their time innovating.&quot;
Customer Experience Matrix Mechanics and Geeky CRM Cx CEM from Client X Client
]]> 1032 2 https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencematrixmechanicsandgeekycrmcxcem-140729213156-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Customer Experience Visualize Monetize Optimize Tools cx Analytics /mrhoffman/customer-experience-visualize-monetize-optimize-tools-cx-analytics cxccustomerexperiencetoolssamplecxanalytics-140729164756-phpapp02
CxC Customer Experience Matrix - Draft Visualize customer experience Monetize Customer Experience Optimize Customer Experience]]>
CxC Customer Experience Matrix - Draft Visualize customer experience Monetize Customer Experience Optimize Customer Experience]]> Tue, 29 Jul 2014 16:47:56 GMT /mrhoffman/customer-experience-visualize-monetize-optimize-tools-cx-analytics mrhoffman@slideshare.net(mrhoffman) Customer Experience Visualize Monetize Optimize Tools cx Analytics mrhoffman CxC Customer Experience Matrix - Draft Visualize customer experience Monetize Customer Experience Optimize Customer Experience <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxccustomerexperiencetoolssamplecxanalytics-140729164756-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> CxC Customer Experience Matrix - Draft Visualize customer experience Monetize Customer Experience Optimize Customer Experience
Customer Experience Visualize Monetize Optimize Tools cx Analytics from Client X Client
]]> 384 2 https://cdn.slidesharecdn.com/ss_thumbnails/cxccustomerexperiencetoolssamplecxanalytics-140729164756-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mrhoffman-48x48.jpg?cb=1709662939 Customer growth guru. Leader and adviser for revenue growth though digital and cultural transformations. Globally renown expert on customer experience, customer profitability, econometrics, customer strategy, marketing technology, CRM and disruptive technology. Recent 3 yrs: FinTech innovation, strategy for major financial services companies and US agencies. 3 market changing, award winning solutions from concept to dominance. Mobile first, agile, digital design. Rolling out new, IoT solution leveraging embedded ai, smart contract, ER (enhanced Reality) and block chain modular components to create ecosystem platform. http:clientxclient.com https://cdn.slidesharecdn.com/ss_thumbnails/customerexperiencematrixconnectsmetricsclientxmrhoffman-210112134719-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/customer-experience-matrix-connects-metrics-cx-best-practice/241239916 Customer Experience Ma... https://cdn.slidesharecdn.com/ss_thumbnails/mrhoffmannycmitforumvr3dprint-180418032449-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/mit-forum-virtual-reality-3d-printing-4-imagination-stimulation/94167160 MIT Forum Virtual Real... https://cdn.slidesharecdn.com/ss_thumbnails/ceofreakouttimeamazonwholefoodsmrhoffman-170824223659-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ceo-freak-out-amazon-whole-foods/79137025 CEO FREAK OUT Amazon W...