�ݺ�ߣshows by User: mtairas

�ݺ�ߣshows by User: mtairas / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: mtairas / Thu, 09 Jun 2016 05:11:15 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: mtairas How to incorporate customer voice into analytics /slideshow/how-to-incorporate-the-customers-voice-into-analytics/62880572 etumacxpafin2016-160609051115
It is difficult to improve customer experience without understanding what customers are talking about. More and more of customer feedback is open text. You need to incorporate the text analysis results into your customer analytics data set.]]>
It is difficult to improve customer experience without understanding what customers are talking about. More and more of customer feedback is open text. You need to incorporate the text analysis results into your customer analytics data set.]]> Thu, 09 Jun 2016 05:11:15 GMT /slideshow/how-to-incorporate-the-customers-voice-into-analytics/62880572 mtairas@slideshare.net(mtairas) How to incorporate customer voice into analytics mtairas It is difficult to improve customer experience without understanding what customers are talking about. More and more of customer feedback is open text. You need to incorporate the text analysis results into your customer analytics data set. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/etumacxpafin2016-160609051115-thumbnail.jpg?width=120&height=120&fit=bounds" /> It is difficult to improve customer experience without understanding what customers are talking about. More and more of customer feedback is open text. You need to incorporate the text analysis results into your customer analytics data set.

How to incorporate customer voice into analytics from Matti Airas

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0 Etuma for banks /slideshow/etuma-for-banks/58865767 etumaforbanks-160229174401
Banks are facing increasing competition, new technology and regulation. Banks need to listen to their customers! But most of customer's voice is open text. How to turn that into actions - that is what Etuma does!]]>
Banks are facing increasing competition, new technology and regulation. Banks need to listen to their customers! But most of customer's voice is open text. How to turn that into actions - that is what Etuma does!]]> Mon, 29 Feb 2016 17:44:01 GMT /slideshow/etuma-for-banks/58865767 mtairas@slideshare.net(mtairas) Etuma for banks mtairas Banks are facing increasing competition, new technology and regulation. Banks need to listen to their customers! But most of customer's voice is open text. How to turn that into actions - that is what Etuma does! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/etumaforbanks-160229174401-thumbnail.jpg?width=120&height=120&fit=bounds" /> Banks are facing increasing competition, new technology and regulation. Banks need to listen to their customers! But most of customer's voice is open text. How to turn that into actions - that is what Etuma does!

Etuma for banks from Matti Airas

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0 Cx Professional's Guide /slideshow/cx-professionals-guide/56016106 cxprofessionalsguide-151210134716
Enterprise Insight Process implementation steps]]>
Enterprise Insight Process implementation steps]]> Thu, 10 Dec 2015 13:47:16 GMT /slideshow/cx-professionals-guide/56016106 mtairas@slideshare.net(mtairas) Cx Professional's Guide mtairas Enterprise Insight Process implementation steps <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxprofessionalsguide-151210134716-thumbnail.jpg?width=120&height=120&fit=bounds" /> Enterprise Insight Process implementation steps

Cx Professional's Guide from Matti Airas

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0 CX Professionals Guide to Customer Experience Management Process Implementation /slideshow/cx-professionals-guide-to-customer-experience-management-process-implementation/52419582 cxprofessionalsguide-150904120043-lva1-app6892
12 step guide on how to increase customer loyalty by listening, analyzing, distributing insights, acting and communicating with customers and employees.]]>
12 step guide on how to increase customer loyalty by listening, analyzing, distributing insights, acting and communicating with customers and employees.]]> Fri, 04 Sep 2015 12:00:42 GMT /slideshow/cx-professionals-guide-to-customer-experience-management-process-implementation/52419582 mtairas@slideshare.net(mtairas) CX Professionals Guide to Customer Experience Management Process Implementation mtairas 12 step guide on how to increase customer loyalty by listening, analyzing, distributing insights, acting and communicating with customers and employees. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cxprofessionalsguide-150904120043-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> 12 step guide on how to increase customer loyalty by listening, analyzing, distributing insights, acting and communicating with customers and employees.

CX Professionals Guide to Customer Experience Management Process Implementation from Matti Airas

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0 Feedback analysis-requirements /slideshow/feedback-analysisrequirements/48886046 feedback-analysis-requirements-150602113448-lva1-app6891
The volume of customer feedback, product forums and social media discussions is growing fast. Most of this feedback is open text. Turning this text into quantifiable decision making information is valuable. Traditionally analyzing feedback text has been slow and expensive. Here are the requirements for a turn-key vendor.]]>
The volume of customer feedback, product forums and social media discussions is growing fast. Most of this feedback is open text. Turning this text into quantifiable decision making information is valuable. Traditionally analyzing feedback text has been slow and expensive. Here are the requirements for a turn-key vendor.]]> Tue, 02 Jun 2015 11:34:48 GMT /slideshow/feedback-analysisrequirements/48886046 mtairas@slideshare.net(mtairas) Feedback analysis-requirements mtairas The volume of customer feedback, product forums and social media discussions is growing fast. Most of this feedback is open text. Turning this text into quantifiable decision making information is valuable. Traditionally analyzing feedback text has been slow and expensive. Here are the requirements for a turn-key vendor. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/feedback-analysis-requirements-150602113448-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> The volume of customer feedback, product forums and social media discussions is growing fast. Most of this feedback is open text. Turning this text into quantifiable decision making information is valuable. Traditionally analyzing feedback text has been slow and expensive. Here are the requirements for a turn-key vendor.

Feedback analysis-requirements from Matti Airas

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0 How to turn multi-language feedback into actionable information in one language. /slideshow/how-to-turn-multilanguage-feedback-into-actionable-information-in-one-language/38632155 howtoturnmulti-language-140903015424-phpapp01
Many companies operate in multiple countries and in some countries feedback comes in many languages. It is difficult to analyze and turn this multi-language into actions. This presentation covers on high level how Etuma does it.]]>
Many companies operate in multiple countries and in some countries feedback comes in many languages. It is difficult to analyze and turn this multi-language into actions. This presentation covers on high level how Etuma does it.]]> Wed, 03 Sep 2014 01:54:24 GMT /slideshow/how-to-turn-multilanguage-feedback-into-actionable-information-in-one-language/38632155 mtairas@slideshare.net(mtairas) How to turn multi-language feedback into actionable information in one language. mtairas Many companies operate in multiple countries and in some countries feedback comes in many languages. It is difficult to analyze and turn this multi-language into actions. This presentation covers on high level how Etuma does it. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/howtoturnmulti-language-140903015424-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Many companies operate in multiple countries and in some countries feedback comes in many languages. It is difficult to analyze and turn this multi-language into actions. This presentation covers on high level how Etuma does it.

How to turn multi-language feedback into actionable information in one language. from Matti Airas

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0 Välkky Vaikuttavuus - Destia Tutkimus /slideshow/vlkky-vaikuttavuus-destia-tutkimus/3374736 valkkyvaikuttavuus9-2-2010-100309074821-phpapp02
Havainne Oy's Välkky-tuotteen vaikuttavuustutkimus.]]>
Havainne Oy's Välkky-tuotteen vaikuttavuustutkimus.]]> Tue, 09 Mar 2010 07:48:10 GMT /slideshow/vlkky-vaikuttavuus-destia-tutkimus/3374736 mtairas@slideshare.net(mtairas) Välkky Vaikuttavuus - Destia Tutkimus mtairas Havainne Oy's Välkky-tuotteen vaikuttavuustutkimus. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/valkkyvaikuttavuus9-2-2010-100309074821-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Havainne Oy's Välkky-tuotteen vaikuttavuustutkimus.

V辰lkky Vaikuttavuus - Destia Tutkimus from Matti Airas

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0 https://cdn.slidesharecdn.com/profile-photo-mtairas-48x48.jpg?cb=1526900180 My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction. Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management www.etuma.com https://cdn.slidesharecdn.com/ss_thumbnails/etumacxpafin2016-160609051115-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/how-to-incorporate-the-customers-voice-into-analytics/62880572 How to incorporate cus... https://cdn.slidesharecdn.com/ss_thumbnails/etumaforbanks-160229174401-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/etuma-for-banks/58865767 Etuma for banks https://cdn.slidesharecdn.com/ss_thumbnails/cxprofessionalsguide-151210134716-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cx-professionals-guide/56016106 Cx Professional's Guide