/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: nadiahkyu https://cdn.slidesharecdn.com/profile-photo-nadiahkyu-48x48.jpg?cb=1728024101 Plans and manages the operational activities of the call center. Ensures an efficient workloads/workforce balance trough the effective utilization of assigned resources and administration of activities, in support of the organization’s vision, mission and customer access strategies. AREAS Of EXPERTISE Organizing & Planning Communication Skills Integrity Adaptability Call Center Operation management Target Oriented Problem analysis & Problem Solving Communication Skills Coaching & Counseling Skills Quality Improvement Judgment Skills Sales & Retention Improvement Critical thinking skills Presentation Skills Persuasive Ability Cost-Reduction Strategies www.personelalihdaya.com