際際滷shows by User: nealkaplan / http://www.slideshare.net/images/logo.gif 際際滷shows by User: nealkaplan / Tue, 08 May 2018 16:55:55 GMT 際際滷Share feed for 際際滷shows by User: nealkaplan Documentation triage WTD 2018 /slideshow/documentation-triage-wtd-2018/96414143 documentationtriagewtd2018nealkaplan-180508165555
Where do I start? The art and practice of documentation triage WriteTheDocs Portland 2018 Recording: https://youtu.be/2EzIe-3LBwQ]]>
Where do I start? The art and practice of documentation triage WriteTheDocs Portland 2018 Recording: https://youtu.be/2EzIe-3LBwQ]]> Tue, 08 May 2018 16:55:55 GMT /slideshow/documentation-triage-wtd-2018/96414143 nealkaplan@slideshare.net(nealkaplan) Documentation triage WTD 2018 nealkaplan Where do I start? The art and practice of documentation triage WriteTheDocs Portland 2018 Recording: https://youtu.be/2EzIe-3LBwQ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/documentationtriagewtd2018nealkaplan-180508165555-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Where do I start? The art and practice of documentation triage WriteTheDocs Portland 2018 Recording: https://youtu.be/2EzIe-3LBwQ
Documentation triage WTD 2018 from Neal Kaplan
]]> 709 4 https://cdn.slidesharecdn.com/ss_thumbnails/documentationtriagewtd2018nealkaplan-180508165555-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Everyone loves release notes! /slideshow/everyone-loves-release-notes-89313033/89313033 rmh1mgnqys5vbylrlukq-signature-600a8114566f90d54b17f64b21c3b690a831abf042fb4b122229f8c18e589d4d-poli-180302012611
More than just known issues, what should you include in release notes? What do you need to watch out for?]]>
More than just known issues, what should you include in release notes? What do you need to watch out for?]]> Fri, 02 Mar 2018 01:26:11 GMT /slideshow/everyone-loves-release-notes-89313033/89313033 nealkaplan@slideshare.net(nealkaplan) Everyone loves release notes! nealkaplan More than just known issues, what should you include in release notes? What do you need to watch out for? <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rmh1mgnqys5vbylrlukq-signature-600a8114566f90d54b17f64b21c3b690a831abf042fb4b122229f8c18e589d4d-poli-180302012611-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> More than just known issues, what should you include in release notes? What do you need to watch out for?
Everyone loves release notes! from Neal Kaplan
]]> 92 1 https://cdn.slidesharecdn.com/ss_thumbnails/rmh1mgnqys5vbylrlukq-signature-600a8114566f90d54b17f64b21c3b690a831abf042fb4b122229f8c18e589d4d-poli-180302012611-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Write the Docs 2016 NA conference summary /slideshow/write-the-docs-2016-na-conference-summary/62911312 wtd2016summary-160609212202
The summary I presented to my (mostly dev) team]]>
The summary I presented to my (mostly dev) team]]> Thu, 09 Jun 2016 21:22:02 GMT /slideshow/write-the-docs-2016-na-conference-summary/62911312 nealkaplan@slideshare.net(nealkaplan) Write the Docs 2016 NA conference summary nealkaplan The summary I presented to my (mostly dev) team <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/wtd2016summary-160609212202-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The summary I presented to my (mostly dev) team
Write the Docs 2016 NA conference summary from Neal Kaplan
]]> 193 4 https://cdn.slidesharecdn.com/ss_thumbnails/wtd2016summary-160609212202-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Two Great Teams: Bridging the Gap Between Documentation and Customer Support /slideshow/two-great-teams-bridging-the-gap-between-documentation-and-customer-support/62880108 two-great-teams-160609044539
User assistance (documentation) is basically self-service customer support. Both documentation and customer support are critical to the success of any company, and they work better when they assist and improve each other. How can tap the knowledge of our support agents to improve the documentation, and how can we make the lives of support agents easier in return? Ive worked very closely with customer support and customer success teams for years, and Ive gone from thinking of them as the RTFM, turn if off an on again folks to being their biggest advocate and fan. Let me tell you how documentarians can work with customer support to turn the F in RTFM from F*** to FANTASTIC!]]>
User assistance (documentation) is basically self-service customer support. Both documentation and customer support are critical to the success of any company, and they work better when they assist and improve each other. How can tap the knowledge of our support agents to improve the documentation, and how can we make the lives of support agents easier in return? Ive worked very closely with customer support and customer success teams for years, and Ive gone from thinking of them as the RTFM, turn if off an on again folks to being their biggest advocate and fan. Let me tell you how documentarians can work with customer support to turn the F in RTFM from F*** to FANTASTIC!]]> Thu, 09 Jun 2016 04:45:38 GMT /slideshow/two-great-teams-bridging-the-gap-between-documentation-and-customer-support/62880108 nealkaplan@slideshare.net(nealkaplan) Two Great Teams: Bridging the Gap Between Documentation and Customer Support nealkaplan User assistance (documentation) is basically self-service customer support. Both documentation and customer support are critical to the success of any company, and they work better when they assist and improve each other. How can tap the knowledge of our support agents to improve the documentation, and how can we make the lives of support agents easier in return? Ive worked very closely with customer support and customer success teams for years, and Ive gone from thinking of them as the RTFM, turn if off an on again folks to being their biggest advocate and fan. Let me tell you how documentarians can work with customer support to turn the F in RTFM from F*** to FANTASTIC! <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/two-great-teams-160609044539-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> User assistance (documentation) is basically self-service customer support. Both documentation and customer support are critical to the success of any company, and they work better when they assist and improve each other. How can tap the knowledge of our support agents to improve the documentation, and how can we make the lives of support agents easier in return? Ive worked very closely with customer support and customer success teams for years, and Ive gone from thinking of them as the RTFM, turn if off an on again folks to being their biggest advocate and fan. Let me tell you how documentarians can work with customer support to turn the F in RTFM from F*** to FANTASTIC!
Two Great Teams: Bridging the Gap Between Documentation and Customer Support from Neal Kaplan
]]> 358 4 https://cdn.slidesharecdn.com/ss_thumbnails/two-great-teams-160609044539-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-nealkaplan-48x48.jpg?cb=1590003749 https://customersandcontent.com/ https://cdn.slidesharecdn.com/ss_thumbnails/documentationtriagewtd2018nealkaplan-180508165555-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/documentation-triage-wtd-2018/96414143 Documentation triage W... https://cdn.slidesharecdn.com/ss_thumbnails/rmh1mgnqys5vbylrlukq-signature-600a8114566f90d54b17f64b21c3b690a831abf042fb4b122229f8c18e589d4d-poli-180302012611-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/everyone-loves-release-notes-89313033/89313033 Everyone loves release... https://cdn.slidesharecdn.com/ss_thumbnails/wtd2016summary-160609212202-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/write-the-docs-2016-na-conference-summary/62911312 Write the Docs 2016 NA...