/ http://www.slideshare.net/images/logo.gif / 際際滷Share feed for 際際滷shows by User: nishamenon9231 https://cdn.slidesharecdn.com/profile-photo-nishamenon9231-48x48.jpg?cb=1523711555 Certified customer services professional (COPC, USA) and Six Sigma Green Belt with 15 years experience in the Financial Services industry combining strong analytical skills and cross functional expertise in Customer retention, New Policy Issuance, Contact Centre, Complaints Handling and Policy Servicing. Have served as a catalyst for successful process re engineering, process migration and customer loyalty initiatives and delivered outstanding contribution to both start up and turnaround initiatives. Keen instincts to quickly effect change and improvement with key expertise in visualizing, designing and implementing business processes and customer satisfaction initiatives Multitasking...