/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: oman267 https://cdn.slidesharecdn.com/profile-photo-oman267-48x48.jpg?cb=1522864646 • Drive performance for Customer Service Operations for Contact Centers with IT-enabled processes • Experienced in managing teams for a serviced office, a voice-to-text conversion and quality control account, air travel reservations system, team management and leadership coaching • Plan and implement strategies for meeting KPIs and SLAs achieved as per SOW with clients • Demonstrate professionalism, tact and diplomacy while working with clients in high-pressure situations Specialties: Build up of site growing FTE from 100 to 450 agents and improving site QA scores from 95% to 98% in less than 6 months http://squiresbingham.theshop.ph