/ http://www.slideshare.net/images/logo.gif / ºÝºÝߣShare feed for ºÝºÝߣshows by User: ondrejpoul1 https://cdn.slidesharecdn.com/profile-photo-ondrejpoul1-48x48.jpg?cb=1615749291 What is the role of the COO? Theoretically, things are clear. But sales colleagues in Aegon always appreciate when our team are finding a new way how to solve their unusual sale’s requests for help. And with understanding. Additionally to create such culture in Operations, I was personally responsible and worked on these internal projects: Direct Sales – an establishing a new company business line Retention – a success rate increase by tens of percents Contact centre – improve customer’s satisfaction thanks an authorization of customer’s requests only by SMS Underwriting – implementation a simplification and sales oriented elements to the current process Business continuit... http://www.aegon.cz