�ݺ�ߣshows by User: onstage

�ݺ�ߣshows by User: onstage / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: onstage / Fri, 01 May 2020 14:01:31 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: onstage Spectrum Contact Center Reporting /slideshow/spectrum-contact-center-reporting-233002638/233002638 onstagesample5-200501140131
Multiple Source Reporting; CMS, AACC, ACCS, UCCX, UCCE, Oceana. Target agents with Wallboards, Desktops, Dashboards, or Web Based Reports]]>
Multiple Source Reporting; CMS, AACC, ACCS, UCCX, UCCE, Oceana. Target agents with Wallboards, Desktops, Dashboards, or Web Based Reports]]> Fri, 01 May 2020 14:01:31 GMT /slideshow/spectrum-contact-center-reporting-233002638/233002638 onstage@slideshare.net(onstage) Spectrum Contact Center Reporting onstage Multiple Source Reporting; CMS, AACC, ACCS, UCCX, UCCE, Oceana. Target agents with Wallboards, Desktops, Dashboards, or Web Based Reports <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/onstagesample5-200501140131-thumbnail.jpg?width=120&height=120&fit=bounds" /> Multiple Source Reporting; CMS, AACC, ACCS, UCCX, UCCE, Oceana. Target agents with Wallboards, Desktops, Dashboards, or Web Based Reports

Spectrum Contact Center Reporting from Spectrum

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0 Fundamentals of contact center reporting /onstage/fundamentals-of-contact-center-reporting-86372489 fundamentalsofcontactcenterreporting-180118211107
Understand the basic of contact center reporting to create a effective dashboard and efficient desktops and wallboards for the agents. ]]>
Understand the basic of contact center reporting to create a effective dashboard and efficient desktops and wallboards for the agents. ]]> Thu, 18 Jan 2018 21:11:07 GMT /onstage/fundamentals-of-contact-center-reporting-86372489 onstage@slideshare.net(onstage) Fundamentals of contact center reporting onstage Understand the basic of contact center reporting to create a effective dashboard and efficient desktops and wallboards for the agents. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/fundamentalsofcontactcenterreporting-180118211107-thumbnail.jpg?width=120&height=120&fit=bounds" /> Understand the basic of contact center reporting to create a effective dashboard and efficient desktops and wallboards for the agents.

Fundamentals of contact center reporting from Spectrum

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0 Real time reporting for Cisco UCCX and UCCEe /slideshow/real-time-reporting-for-cisco-uccx-and-uccee/86371576 realtimereportingforciscouccxanducce-180118204246
Real Time Reporting for Cisco UCCE and UCCX platforms]]>
Real Time Reporting for Cisco UCCE and UCCX platforms]]> Thu, 18 Jan 2018 20:42:45 GMT /slideshow/real-time-reporting-for-cisco-uccx-and-uccee/86371576 onstage@slideshare.net(onstage) Real time reporting for Cisco UCCX and UCCEe onstage Real Time Reporting for Cisco UCCE and UCCX platforms <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/realtimereportingforciscouccxanducce-180118204246-thumbnail.jpg?width=120&height=120&fit=bounds" /> Real Time Reporting for Cisco UCCE and UCCX platforms

Real time reporting for Cisco UCCX and UCCEe from Spectrum

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0 Real time Historical Avaya reporting /slideshow/real-time-historical-avaya-reporting/86371493 realtimehistoricalavayareporting-180118204048
Real Time and Historical Reporting for Avaya. ]]>
Real Time and Historical Reporting for Avaya. ]]> Thu, 18 Jan 2018 20:40:48 GMT /slideshow/real-time-historical-avaya-reporting/86371493 onstage@slideshare.net(onstage) Real time Historical Avaya reporting onstage Real Time and Historical Reporting for Avaya. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/realtimehistoricalavayareporting-180118204048-thumbnail.jpg?width=120&height=120&fit=bounds" /> Real Time and Historical Reporting for Avaya.

Real time Historical Avaya reporting from Spectrum

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0 Agent States /slideshow/agent-states/86369680 agentstatesjulyreport-180118195547
Contact Center Agent states data is vitally important to the business. There are many reasons for the data to be share within the contact center. Find out why in this article. ]]>
Contact Center Agent states data is vitally important to the business. There are many reasons for the data to be share within the contact center. Find out why in this article. ]]> Thu, 18 Jan 2018 19:55:47 GMT /slideshow/agent-states/86369680 onstage@slideshare.net(onstage) Agent States onstage Contact Center Agent states data is vitally important to the business. There are many reasons for the data to be share within the contact center. Find out why in this article. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/agentstatesjulyreport-180118195547-thumbnail.jpg?width=120&height=120&fit=bounds" /> Contact Center Agent states data is vitally important to the business. There are many reasons for the data to be share within the contact center. Find out why in this article.

Agent States from Spectrum

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0 Business intelligence /slideshow/business-intelligence-78422717/78422717 businessintelligence-170731180632
Business Intelligence for the Call Center is the collaboration and leveraging of data from multiple disparate data sources. The purpose for BI is to provide you with clear summary details of the current business status without having to go through numerous applications to find the results. ]]>
Business Intelligence for the Call Center is the collaboration and leveraging of data from multiple disparate data sources. The purpose for BI is to provide you with clear summary details of the current business status without having to go through numerous applications to find the results. ]]> Mon, 31 Jul 2017 18:06:31 GMT /slideshow/business-intelligence-78422717/78422717 onstage@slideshare.net(onstage) Business intelligence onstage Business Intelligence for the Call Center is the collaboration and leveraging of data from multiple disparate data sources. The purpose for BI is to provide you with clear summary details of the current business status without having to go through numerous applications to find the results. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/businessintelligence-170731180632-thumbnail.jpg?width=120&height=120&fit=bounds" /> Business Intelligence for the Call Center is the collaboration and leveraging of data from multiple disparate data sources. The purpose for BI is to provide you with clear summary details of the current business status without having to go through numerous applications to find the results.

Business intelligence from Spectrum

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0 Dashboards Too Much Information /slideshow/dashboards-too-much-information/75986856 dashboardstoomuchinformation-170515140638
Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content. ]]>
Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content. ]]> Mon, 15 May 2017 14:06:37 GMT /slideshow/dashboards-too-much-information/75986856 onstage@slideshare.net(onstage) Dashboards Too Much Information onstage Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dashboardstoomuchinformation-170515140638-thumbnail.jpg?width=120&height=120&fit=bounds" /> Dashboards can contain an a lot of critical data. How much is too much? Evaluate your business needs and goals to determine what is the right data and what is too much content.

Dashboards Too Much Information from Spectrum

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0 Wait times /slideshow/wait-times-64172275/64172275 waittimes-160719165633
Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports]]>
Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports]]> Tue, 19 Jul 2016 16:56:33 GMT /slideshow/wait-times-64172275/64172275 onstage@slideshare.net(onstage) Wait times onstage Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/waittimes-160719165633-thumbnail.jpg?width=120&height=120&fit=bounds" /> Spectrum's June 2016 Newsletter covering Contact Center Wait Times for Voice, Chat, and Email. Understand your customers acceptable wait times depending on the reason for contacting, the contact method, industry, time of day, month, and time of year. #Desktops #Dashboards #WebReports

Wait times from Spectrum

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0 Contact Center Decisions July 2016 /slideshow/contact-center-decisions-july-2016/64168832 contactcenterdecisionsjuly2016-160719151332
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method. ]]>
Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method. ]]> Tue, 19 Jul 2016 15:13:32 GMT /slideshow/contact-center-decisions-july-2016/64168832 onstage@slideshare.net(onstage) Contact Center Decisions July 2016 onstage Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/contactcenterdecisionsjuly2016-160719151332-thumbnail.jpg?width=120&height=120&fit=bounds" /> Unified Contact Center Reporting, July 2016 news letter on Contact Center Decisions. There's a place for Digital Signage, Dashboards, Desktops, and Mobile Reporting within the Contact Center environment, July's news letter covers the benefits of each method.

Contact Center Decisions July 2016 from Spectrum

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0 Searching for a Dashboard /slideshow/searching-for-a-dashboard/60026084 searchingforadashboard-march2016-160325133540
Almost every contact center software application now has a dashboard option available to you. So the question is why you need another dashboard. ]]>
Almost every contact center software application now has a dashboard option available to you. So the question is why you need another dashboard. ]]> Fri, 25 Mar 2016 13:35:40 GMT /slideshow/searching-for-a-dashboard/60026084 onstage@slideshare.net(onstage) Searching for a Dashboard onstage Almost every contact center software application now has a dashboard option available to you. So the question is why you need another dashboard. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/searchingforadashboard-march2016-160325133540-thumbnail.jpg?width=120&height=120&fit=bounds" /> Almost every contact center software application now has a dashboard option available to you. So the question is why you need another dashboard.

Searching for a Dashboard from Spectrum

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0 Macro Call Center Reporting January 2016 /slideshow/macro-call-center-reporting-january-2016-59538497/59538497 macrocallcenterreportingjanuary2016-160314160715
Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center. ]]>
Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center. ]]> Mon, 14 Mar 2016 16:07:15 GMT /slideshow/macro-call-center-reporting-january-2016-59538497/59538497 onstage@slideshare.net(onstage) Macro Call Center Reporting January 2016 onstage Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/macrocallcenterreportingjanuary2016-160314160715-thumbnail.jpg?width=120&height=120&fit=bounds" /> Macro data is a phrase that is used to describe to types of data: aggregated data and system level data. In the call center this usually means voice, email, chat data and internal critical data. In the call center we often use macro reporting for the entire center, group or teams of agents, depending on the size of the call center.

Macro Call Center Reporting January 2016 from Spectrum

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0 Key Success Factors for a Performance Dashboard /slideshow/key-success-factors-for-a-performance-dashboard/59538413 keysuccessfactorsforaperformancedashboard-160314160541
Performance dashboards are a commonly used management tool to gauge performance and progress toward business goals. Dashboards can be designed and developed to address a wide range of objectives, from monitoring the viability of a global organization's business strategy, to keeping a check on a department's ability to achieve service-level targets.]]>
Performance dashboards are a commonly used management tool to gauge performance and progress toward business goals. Dashboards can be designed and developed to address a wide range of objectives, from monitoring the viability of a global organization's business strategy, to keeping a check on a department's ability to achieve service-level targets.]]> Mon, 14 Mar 2016 16:05:41 GMT /slideshow/key-success-factors-for-a-performance-dashboard/59538413 onstage@slideshare.net(onstage) Key Success Factors for a Performance Dashboard onstage Performance dashboards are a commonly used management tool to gauge performance and progress toward business goals. Dashboards can be designed and developed to address a wide range of objectives, from monitoring the viability of a global organization's business strategy, to keeping a check on a department's ability to achieve service-level targets. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/keysuccessfactorsforaperformancedashboard-160314160541-thumbnail.jpg?width=120&height=120&fit=bounds" /> Performance dashboards are a commonly used management tool to gauge performance and progress toward business goals. Dashboards can be designed and developed to address a wide range of objectives, from monitoring the viability of a global organization's business strategy, to keeping a check on a department's ability to achieve service-level targets.

Key Success Factors for a Performance Dashboard from Spectrum

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0 6 Tips to Successful Call Center Reporting /slideshow/6-tips-to-successful-call-center-reporting-59538292/59538292 6tipstosuccessfulcallcenterreporting-160314160332
Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status.]]>
Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status.]]> Mon, 14 Mar 2016 16:03:32 GMT /slideshow/6-tips-to-successful-call-center-reporting-59538292/59538292 onstage@slideshare.net(onstage) 6 Tips to Successful Call Center Reporting onstage Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/6tipstosuccessfulcallcenterreporting-160314160332-thumbnail.jpg?width=120&height=120&fit=bounds" /> Successful reporting in your contact center is something that helps you improve productivity, increase revenue, manage agent performance and adherence and reduce or eliminate the daily challenges. However, for most managers, part of the challenge is having the combined consolidated information that keeps you alert and aware of the contact center status.

6 Tips to Successful Call Center Reporting from Spectrum

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0 Best Practices - Contact Centers /slideshow/best-practices-contact-centers/40321103 bestpractices-141015161424-conversion-gate02
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.]]>
A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.]]> Wed, 15 Oct 2014 16:14:24 GMT /slideshow/best-practices-contact-centers/40321103 onstage@slideshare.net(onstage) Best Practices - Contact Centers onstage A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bestpractices-141015161424-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds" /> A white paper on the best practices for reporting in the contact center. This white paper covers reporting for wallboards, desktops, dashboards, email, web based reports, and data collection.

Best Practices - Contact Centers from Spectrum

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0 Best practices web based reporting /slideshow/best-practices-web-based-reporting/38881888 bestpractices-webbasedreporting-140909121054-phpapp01
Brief article on web reporting for the call center and best practices to follow. ]]>
Brief article on web reporting for the call center and best practices to follow. ]]> Tue, 09 Sep 2014 12:10:54 GMT /slideshow/best-practices-web-based-reporting/38881888 onstage@slideshare.net(onstage) Best practices web based reporting onstage Brief article on web reporting for the call center and best practices to follow. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bestpractices-webbasedreporting-140909121054-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Brief article on web reporting for the call center and best practices to follow.

Best practices web based reporting from Spectrum

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0 Software not working or agents lying /slideshow/software-not-working-or-agents-lying/37267530 softwarenotworkingoragentslying-140723011404-phpapp01
Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years.]]>
Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years.]]> Wed, 23 Jul 2014 01:14:04 GMT /slideshow/software-not-working-or-agents-lying/37267530 onstage@slideshare.net(onstage) Software not working or agents lying onstage Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/softwarenotworkingoragentslying-140723011404-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Too often call center agents lie to cover their lack of performance and productivity. This article talks about some of the lies that Spectrum has experienced over the years.

Software not working or agents lying from Spectrum

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0 Call center analytics /slideshow/call-center-analytics/33684787 callcenteranalytics-140418094411-phpapp02
Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center. ]]>
Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center. ]]> Fri, 18 Apr 2014 09:44:11 GMT /slideshow/call-center-analytics/33684787 onstage@slideshare.net(onstage) Call center analytics onstage Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/callcenteranalytics-140418094411-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Call centers have analytics from many sources, which one should you choose and why? This brief paper talks about how to choose the analytics within your call center.

Call center analytics from Spectrum

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0 Big data in the Contact Center /slideshow/big-data-in-the-contact-center/28857211 bigdatainthecontactcenternovember2013-131203151323-phpapp02
Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center. ]]>
Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center. ]]> Tue, 03 Dec 2013 15:13:23 GMT /slideshow/big-data-in-the-contact-center/28857211 onstage@slideshare.net(onstage) Big data in the Contact Center onstage Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/bigdatainthecontactcenternovember2013-131203151323-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Article talking about the needs for managing data within the contact center. A lot of data is available and should be summarized to see where the gaps are in the multichannel contact center.

Big data in the Contact Center from Spectrum

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0 Contact Center Report Positioning /slideshow/october-2013-report-positioning/27750815 october2013reportpositioning-131030150727-phpapp01
There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals. ]]>
There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals. ]]> Wed, 30 Oct 2013 15:07:27 GMT /slideshow/october-2013-report-positioning/27750815 onstage@slideshare.net(onstage) Contact Center Report Positioning onstage There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/october2013reportpositioning-131030150727-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> There are challenges in the contact center that make it necessary to have reports that help reduce the lack of productivity and poor agent performance. The positioning of those reports depends on the audience and the goals.

Contact Center Report Positioning from Spectrum

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0 Which metrics matter to Call Center Managers? /slideshow/which-metrics-matter-to-call-center-managers/25562156 whichmetricsmatter-130825004309-phpapp01
A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives. ]]>
A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives. ]]> Sun, 25 Aug 2013 00:43:09 GMT /slideshow/which-metrics-matter-to-call-center-managers/25562156 onstage@slideshare.net(onstage) Which metrics matter to Call Center Managers? onstage A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/whichmetricsmatter-130825004309-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> A brief article on metrics that managers are asking for on their call center dashboard. The metrics also vary based on the industry, group or department within the contact center. many articles write about the metrics that you must have in your reports. But what is not considered is the managers view point, goals, and objectives.

Which metrics matter to Call Center Managers? from Spectrum

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0 https://public.slidesharecdn.com/v2/images/profile-picture.png www.specorp.com https://cdn.slidesharecdn.com/ss_thumbnails/onstagesample5-200501140131-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/spectrum-contact-center-reporting-233002638/233002638 Spectrum Contact Cente... https://cdn.slidesharecdn.com/ss_thumbnails/fundamentalsofcontactcenterreporting-180118211107-thumbnail.jpg?width=320&height=320&fit=bounds onstage/fundamentals-of-contact-center-reporting-86372489 Fundamentals of contac... https://cdn.slidesharecdn.com/ss_thumbnails/realtimereportingforciscouccxanducce-180118204246-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/real-time-reporting-for-cisco-uccx-and-uccee/86371576 Real time reporting fo...