際際滷shows by User: peterhottum / http://www.slideshare.net/images/logo.gif 際際滷shows by User: peterhottum / Tue, 10 Mar 2015 04:38:07 GMT 際際滷Share feed for 際際滷shows by User: peterhottum Towards a Framework of Influence Factors for Value Co-Creation in Service Systems /peterhottum/towards-a-framework-of-influence-factors-for-value-cocreation-in-service-systems iesssession1-hottum-frameworkco-creationofvalueaspresented-150310043807-conversion-gate01
Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015. According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties. That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution.]]>
Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015. According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties. That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution.]]> Tue, 10 Mar 2015 04:38:07 GMT /peterhottum/towards-a-framework-of-influence-factors-for-value-cocreation-in-service-systems peterhottum@slideshare.net(peterhottum) Towards a Framework of Influence Factors for Value Co-Creation in Service Systems peterhottum Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015. According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties. That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iesssession1-hottum-frameworkco-creationofvalueaspresented-150310043807-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at the International Conference on Exploring Service Science 1.5 in Porto (Portugal), Feb 5th 2015. According to modern service science theory, value is jointly generated by several partners forming a service system. In this work, we focus on a simple two-party system consisting of a service provider and its customer. The value created by this service system hinges on the contribution of both parties. That is, it also depends on the collaboration of the customer, which is a key characteristic of services in traditional definitions. Providers, however, lack knowledge on how to identify and measure the influence factors for value cocreation, such as customer contribution. Being aware of customer contribution, providers could design and manage value propositions purposefully. In this work, we provide a first version of a framework of influence factors for value co-creation in service systems, which may serve providers as a guideline for identifying different types of customer contribution.
Towards a Framework of Influence Factors for Value Co-Creation in Service Systems from Peter Hottum
]]> 4598 6 https://cdn.slidesharecdn.com/ss_thumbnails/iesssession1-hottum-frameworkco-creationofvalueaspresented-150310043807-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-peterhottum-48x48.jpg?cb=1523541931 www.ksri.kit.edu/english/team_306.php